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IT Briefing

IT Briefing. January 2004. eMail alias update Support Services update NetCom Q&A CSD update Support Magic DeskNet Service Input. Olya Jerschkowsky Mahbuba Ferdousi Paul Petersen Karen Jenkins. IT Briefing Agenda 1/13/04. Support Services Update. Oracle 9i migration Kronos BB6.

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IT Briefing

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  1. IT Briefing January 2004

  2. eMail alias update Support Services update NetCom Q&A CSD update Support Magic DeskNet Service Input Olya Jerschkowsky Mahbuba Ferdousi Paul Petersen Karen Jenkins IT Briefing Agenda 1/13/04

  3. Support Services Update • Oracle 9i migration • Kronos • BB6

  4. Support Magic • BMC acquisition • Upgrading to SP1/MR1 in February • RFP responses received • Electronic Support Request • Quick demo, new look/feel & authentication • SOM testing next week • eMail into application to continue as a transition

  5. DeskNet 2004 • Proposed initiatives for 2004 • Hardware recommendations • Desktop & laptop for Win & Mac • Software standards & support • OSs, browsers, email clients, etc. • Fall EOL • Included applications, config’s, etc. • Other suggestions? • Send email to kejenki@emory.edu to participate in one or more initiatives

  6. Service Review • Need your input!! • Identify new / existing services to review during the briefing • Training needs • Features: current and planned additions or modifications • What works well / needs improvement • Current / future technical architecture • Examples • Webdrive review & input?

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