IM Professional Services Overview for PCC-MD

1. IM Professional Services Overview for PCC-MD Michael Diamant Bob Arsenault

2. Agenda • Ingram Micro Services • Professional Services Approach • Current Professional Services Offerings • Next Steps • Q&A

3. Ingram Micro Professional Services Professional & Training Services • Solution Education • IM Expert Services • Manufacturer Education & Certifications

4. IM Professional Services Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk. • Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house • Move product faster to market, extend and support greater product sales • Support emerging technologies

5. IM Professional Services VAR  Resellers MSP Vendors customers IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified

6. Advantages for our Solution Providers • IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality • Access to a comprehensive portfolio of tools, products, and services for a complete solution • Pre Sales Technical Support • Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources • Ability exploit new or expanded service and product revenue streams • Sales, Customer Support, Finance, Integration Services and Logistics Support for your business

7. Wireless Network Assessment Current Professional Services Offerings Virtualization Health Check

8. IM Wireless Network Assessment • Review existing WiFi infrastructure and requirements • Analyze Customer Site floor plan and propagation • Identify coverage and interference issues • Active and/or Passive Surveys • Provide recommendations • (including BOM if requested)

9. Findings and Recommendations • Prioritized List of Risks Identified • High; immediate action required • Moderate; potential action required • Low; deviation from best practices • Recommended Architecture • Access Point placement and configuration • Physical location • Channel setting and power • Installation instructions • Best Practices

10. Rationale for a IM Wireless Network Assessment • “I want toprotect my network from non authorized devices” • “I have a number of employees that are bringing their own wireless devices to work” • “I want to expand our service offerings to include wireless network design and deployment • “We have had wireless network congestion and want to improve our overall network performance” • “This is not my area of expertise and I want to begin wirelessly enabling my business” • “I don’t have time to stay up to date on the latest products and best practices”

11. Improved Performance > Better Customer Experience Increased Efficiency > Enhanced ROI Isolate BYOD > Reduced Congestion Best Practices > Well Architected Network Optimize Infrastructure > Fewer Problems Enable New Applications > New Functionality Benefits to You & Your Customer

12. IM Virtualization Health Check • Review architecture and operations • Analyze configuration and workloads • Identify gaps and findings • Provide recommendations & roadmap Coming soon..

13. Recommendations & Roadmap • Prioritized Findings • Critical, Short-term, Long-term, Nice-to-have • Recommendation Approach • Best in class solutions - HW, SW, systems, tools • Organizational – service-centered, catalog • Operational – provisioning, monitoring, problem/incident mgmt. • Technical – consistent configurations, backups, patching • Roadmap Approach • Driven by goals & objectives • Private, Hybrid, Public, mixed platforms

14. Use Cases for a IM Virtualization Health Check • “I want to drivemore business value from my IT infrastructure” • “This is not my area of expertise and I want to begin the transformation of my business” • “I host a large multi-tenant environment and want the cost savings of streamlining my operations” • “I want to expand our service offerings without a significant investment” • “We have had downtime and issues and want to improve our SLA” • “I don’t have time to stay up to date on the latest technologies, best practices, tools”

15. Peace of Mind > Customer Loyalty Lower TCO > Remain Competitive Align Roadmap to Objectives > Plan of Action Avoid potential outages > Protect Brand Education & Best Practices > Stay Current Optimize infrastructure > Less/Delay Future Investment HA & DR > Maintain/Increase SLA Better Performance > Better Experience Benefits to You & Your Customer

16. Trusted Provider Trusted Advisor • Products and services to wrap around the solution • Physical – Servers, Storage, Network, Backup • Licensing - Acquire software licensing VMWare/Microsoft, transition licensing through Ingram Micro • Services – Planning, Implementation/Remediation, Support Services • Cloud– Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps • Value Proposition for Resellers • Enhances Trusted Advisor value to Customer • Drags core/cloud products and services (Server, Storage, Network, SW, Cloud) • Remediation product and services sales as result of Health Check • Proactive identification of Customer needs and issues

17. New Offerings – Coming Soon • VCE Implementation • Vblock 100/200 D&I • Security Assessments • Penetration Test • Web App Vulnerability

18. Website • Info - IngramMicro.com/ProfessionalServices • SOW/RFP Submittals - IngramMicrolink.com

19. Getting Linked Up with IM Professional Services Sales and Support Assistance ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an Service Provider or Order Professional Services ProServices@ingrammicro.com | (800) 235-4128 Follow us Ingram Micro Professional Services @IMProServices

20. Questions