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Real-Time Passenger Information Systems

Real-Time Passenger Information Systems. How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience. Real-Time Passenger Information Systems. Automated Vehicle Location (AVL) Arrival Predictions and/or Location on Map Mobile Alerts

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Real-Time Passenger Information Systems

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  1. Real-Time Passenger Information Systems How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience

  2. Real-Time Passenger Information Systems • Automated Vehicle Location (AVL) • Arrival Predictions and/or Location on Map • Mobile Alerts • Back Office Management

  3. Benefits to Transit Riders • Better trip planning • Arrival Times • System Alerts (Detours, Changes, etc.) • Confidence in system • Safety • Convenience

  4. Benefits to Transit Providers “It keeps everyone honest” • Computer Automated Dispatch (CAD) • Route Planning • Fleet tracking • Know where your resources are • Performance Reports • On-Time Stats • Idling Times • Play Back Reports • Respond to complaints • Review incidents

  5. University of Virginia - Transloc • Previous system: Connexionz(2007-2013) • Launched Transloc in March 2013 • Integration with Zonar

  6. University of Virginia - Transloc • Real-Time View of Routes • 10 Second Updates • User Location • Bus Arrival Predictions • Online • Mobile Apps • SMS/Text • Alert Notifications

  7. Alert Notifications

  8. How Passengers Access System

  9. Computer Automated Dispatch (CAD)

  10. Reporting

  11. Positives • Easy to use and modern • Popular apps • Web-based system • Frequent refresh rate • Alert system • Cellular data • Low equipment profile • Integration with Zonar

  12. Negatives • Bumpy beginnings • Route designing • No connection with City Transit System

  13. James Madison University - NextBus • Evaluated short listed vendors: • Criteria on spreadsheet • Surveyed other universities. • Issued RFP’s and reviewed proposals • Held live or webex demos and Q&A sessions. • “It’s all about ridership” • Reviewed several systems: • Route Match • Avail • Martha • Transloc • Trapeze • Syncromatics • Connexionz • NextBus

  14. James Madison University - NextBus • Concerns: • Price • “Closed System” • Implemented test mode Fall Semester 2011 • Went live Spring Semester of 2012 • Selected NextBus • Advantages: • Numerous customers – small to large • Very solid technical base • Excellent implementation histories • Seamless operations • Add-on functionality

  15. James Madison University - NextBus • Real-Time View of Routes • 10-30 Second Updates • Bus Arrival Predictions • Online • Mobile Apps (live map) • SMS/Text • IVR • QR scans • Alert Notifications

  16. James Madison University - NextBus

  17. James Madison University - NextBus

  18. James Madison University - NextBus

  19. James Madison University - NextBus

  20. James Madison University - NextBus

  21. James Madison University - NextBus

  22. James Madison University - NextBus • NextBus data feeds are used for other applications: • “Bus Finder” (a real time trip planner) • Mobile phone apps

  23. Other Systems

  24. James Madison University - NextBus

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