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LEARNING ABOUT CONSULTATION ON RECONFIGURATION

LEARNING ABOUT CONSULTATION ON RECONFIGURATION. JEMMA GILBERT Community Engagement Manager Sutton and Merton PCT. “Better Services, Closer to Home”. East Elmbridge, Mid-Surrey Sutton and Merton From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals

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LEARNING ABOUT CONSULTATION ON RECONFIGURATION

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  1. LEARNING ABOUT CONSULTATION ON RECONFIGURATION JEMMA GILBERT Community Engagement Manager Sutton and Merton PCT

  2. “Better Services, Closer to Home” • East Elmbridge, Mid-Surrey Sutton and Merton • From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals • 2 SHAs, 5 LA’s/OSCs, 4 PPI Forum, 2 PCTs, 2 Acute Hospitals, 1 Mental Health Trust, GP practices, NHS staff, 650,000 population

  3. Double Focus CAPITAL PROJECT SOC- Strategic Outline Case • Site Criteria • Options Appraisal • Formal Consultation OBC – Outline Business Case FBC – Full Business Case SERVICE REDESIGN e.g. Maternity Services, Day Surgery Units • Pathways of Care • Patient Experience

  4. Research The History

  5. Get Equipped

  6. What’s Behind?

  7. Develop A Consultation Blueprint • A Stakeholder map • Decision-making ‘anchor’ points • Recruiting/Supporting Representatives • Marcoms Planning • Media PR • Formal Consultation Preparation • Engagement Activities • Evaluation & Feedback

  8. Drawing a Stakeholder Map

  9. Point Out The Things They Can’t See

  10. Summary • Understand the change process –milestones and decisions • Investigate the consultation history • Take a whole systems approach • Produce a ‘walk-it-talk-it’ consultation blueprint • Produce an interactive stakeholder map • Become a risk spotter • Tell everyone consultation is critical to success and must be a resource priority • Balance bricks and mortar with the patients experience

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