21. emergency communications 12 hrs.

1. 21. Emergency Communications (12 hrs.) TCLEOSE LEARNING OBJECTIVES 07/30/04

3. Unit Goal: 21.1. To increase understanding of some basics of emergency communications.

4. 21.1.1. Define emergency communications and describe the various services provided in public safety.

5. Emergency Communications:

6. A police officer or a citizen requesting an emergency response from public safety personnel to an emergency event involving, but not limited to, a life-threatening occurrence or accident, criminal activity or breach of the peace.

7. Services in Public Safety:

8. ?Law Enforcement

9. ?Fire Service

10. ?Emergency Medical Service

11. ?Emergency Management Services

12. ?911 Emergency Communications

13. ?Public Information Services

14. Suggested reading: The Public Safety Communications Standard Operating Procedure Manual, 22d ed, 1990, APCO Police Communications Guide for Dispatchers, 2d ed, 1990, Burton, Capt. Alan, Dispatch Specialists, Medford, Oregon, 1990.

15. 21.1.2. Define terms associated with radio communications.

16. Radio Communication Terms:

17. ?Antenna

18. ?Base Station

19. ?9-1-1 system (basic and enhanced)

20. ?CAD

21. ?Communicator

22. ?Console

23. ?Frequency

24. ?Mobile Radio

25. ?Portable Radio

26. ?PSAP

27. ?Radio Channel

28. ?Remote Base

29. ?Repeater

30. ?Skip

31. ?Squelch

32. ?SSAP

33. ?Transmitter

34. ?UHF

35. ?VHF

36. 21.1.3. Explain the officer's basic role as it relates to initiating the state's emergency response during disaster.

37. ?Texas Disaster Act ?All requests for assistance must be channeled through the proper civil authority to the Governor via the Texas Department of Public Safety.

38. 21.1.4. Identify situations requiring organization and consistency in communications.

39. Situations requiring precise communication:

40. ?BOLO Broadcasts

41. ?Physical descriptions

42. ?Weapons types

43. ?Vehicle descriptions (CYMBAL)

44. ?Urgent situations

45. ?Addressing

46. ?Times

47. The Public Safety Communications Standard Operating Procedure Manual, 22d ed, APCO, 1990

48. 21.1.5. Discuss the history and use of NCIC and TCIC.

49. Content in the required course as noted below.

50. Required Course: TCLEOSE Course #3807 (NCIC/TCIC for Less than Full Access Operators).

51. See also: New "Violent Felon" tape from NCIC (10 min.)

52. Unit Goal: 21.2. To increase understanding of some of the Federal and State laws that govern the operation of communications systems in public safety.

53. 21.2.1. Discuss some Federal Communications Commission rules and regulations that govern the operation of communications systems in public safety.

54. Applicable FCC rules and regulations:

55. ?General Operating Requirements F.C.C. Rules, Part 90

56. ?Permissible Communications Federal Communications act Section 605

57. ?Prohibited Communications Federal Communications Act 501

58. ?Points of Communications FCC Public Service Specialists

59. Secrecy/Privacy of wire and radio communications:

60. ?Authorized channels of message transmission

61. ?Prohibited against using intercepted communications for benefit.

62. ?Exceptions

63. ?Penalties

64. Source: TCLEOSE Course #1013

65. 21.2.2. Identify and discuss the federal and state laws governing operation of the national and state telecommunications system as they apply to peace officers.

66. ?NLETS Regulations (all states involved)

67. ?TLETS Regulations

68. ?Release of Information

69. ?Exceptions

70. ?Penalties

71. [Additional local and agency restrictions may also apply]

72. Unit Goal: 21.3. To provide a basic understanding and working knowledge of the techniques, terminology, and restrictions required of a professional communicator.

73. 21.3.1. Demonstrate appropriate use of the basic police radio communications, including use of phonetic alphabet.

74. ?Numerical enunciation

75. ?Communications languages-avoiding words and phrases that may be difficult for the listener to understand.

76. Ten Codes, Plain Language, and Phonetic alphabet should be discussed as appropriate to the involved agencies.

77. Academies will teach what is appropriate in their area, i.e., Ten Codes, Plain Language, Phonetic Alphabet.

78. Have students practice use of signals and alphabet using actual radio units thereby practicing and applying knowledge of police radio.

79. 21.3.2. Demonstrate the basic skills of an effective radio communicator.

80. Basic skills:

81. ?Techniques for proper voice projection, clarity, and rate of speech

82. ?The impact of emergency situations on voice techniques

83. ?The necessity of control, calmness, and alertness

84. ?The importance of proper microphone position

85. ?Develop speech patterns and methods of delivery that avoids words, phases, and enunciations that make it difficult for listeners to understand.

86. Have students practice use of signals and alphabet using actual radio units.

87. 21.3.3. Identify when an officer should not transmit.

88. Do not transmit:

89. ?Within 200 yards of blasting operations, or where blasting caps are stored.

90. ?When advised by a base station to stand by due to interference from other communication not audible to the transmitting unit.

91. ?Lengthy messages, unless absolutely necessary.

92. ?During any "emergency" situations or "in-progress" calls i.e. pursuit or officer needs help.

93. ?Any superfluous radio traffic having no bearing on the unit's availability.

94. Associated Public Safety Communications Officers, Inc. (APCO)

95. Ten Code

96. The "Ten Signals" have been condensed into the following 34 signals. This is the result of efforts by all radio services to achieve a uniform 10-code.

97. AMERICAN LAW ENFORCEMENT PHONETIC ALPHABET 10-1 Signal Weak 10-19 (In) Contact 10-2 Signal Good 10-20 Location 10-3 Stop Transmitting 10-21 Call ( ) by Phone 10-4 Affirmative (OK) 10-22 Disregard 10-5 Relay (to) 10-23 Arrived at Scene 10-6 Busy 10-24 Assignment Completed 10-7 Out of Service 10-25 Report to (meet) 10-8 In Service 10-26 Estimated Arrival Time 10-9 Say Again 10-27 License/Permit Information 10-10 Negative 10-28 Ownership Information 10-11 On Duty 10-29 Records Check 10-12 Stand By (stop) 10-30 Danger/Caution 10-13 Existing Conditions 10-31 Pick Up 10-14 Message/Information 10-32 Units Needed 10-15 Message Delivered Specify/Number/Type 10-16 Reply to Message 10-33 Help Me Quick 10-17 Enroute 10-34 Time 10-18 Urgent

98. The phonetic alphabet should be used for spelling out unusual names of persons and locations. The names used after each letter have been found to be the most understandable over the air.

99. They should always be given as: "A - ADAM", "B - BOY" -- never "A as in ADAM" or "B as for BOY", etc. The alphabet is easily memorized.

100. AMERICAN LAW ENFORCEMENT PHONETIC ALPHABET (A) ADAM (N) NORA (B) BOY (0) OCEAN (C) CHARLES (P) PAUL (D) DAVID (Q) QUEEN (E) EDWARD (R) ROBERT (F) FRANK (S) SAM (G) GEORGE (T) TOM (H) HENRY (U) UNION (I) IDA (V) VICTOR (J) JOHN (W) WILLIAM (K) KING (X) X-RAY (L) LINCOLN (Y) YOUNG (M) MARY (Z) ZEBRA

101. 2400 HOUR TIME 0000 Beginning of day 0001 One minute after midnight (zero zero zero one) 0015 Quarter past midnight (zero zero one five) 0045 45 minutes past midnight (zero zero four five) 0100 One o�clock in the morning (zero one hundred) 0130 One thirty AM (zero one three zero) 0200 2 AM (zero two hundred 0300 3 AM 0400 4 AM 0500 5 AM 0600 6 AM 0700 7 AM 0800 8 AM 0900 9 AM 1000 10 AM (ten hundred) 1100 11 AM (eleven hundred)

102. 1200 NOON 1201 One minute after noon (twelve zero one) 1215 Quarter past noon (twelve fifteen) 1300 (add 100 to 1200) 1 PM (thirteen hundred) 1345 (add 0045 to 1300) 1 45 PM (thirteen forty-five) 1400 (add 200 to 1200) 2 PM 1500 (add 300 to 1200) 3 PM 1600 (add 400 to 1200) 4 PM 1700 (add 500 to 1200) 5 PM 1800 (add 600 to 1200) 6 PM 1900 (add 700 to 1200) 7 PM 2000 (add 800 to 1200) 8 PM 2100 (add 900 to 1200) 9 PM (twenty-one hundred) 2200 (add 1000 to 1200) 10 PM 2300 (add 1100 to 1200) 11 PM 2400 (add 1200 to 1200) Midnight (twenty-four hundred)

103. "The greatest mistake you can make in life is to be continually fearing you will make one."-- Elbert Hubbard, 1856-1915