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So You Want to Supervise, But You Have No Supervisory Experience. presented by: Cynthia Paine AGTS, Inc. For AZ City/County Management Association February 08, 2007 Sedona, AZ. Workshop Purpose.
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So You Want to Supervise, But You Have No Supervisory Experience presented by: Cynthia Paine AGTS, Inc. For AZ City/County Management Association February 08, 2007 Sedona, AZ
Workshop Purpose • To provide basic information about the roles and responsibilities of supervision to help you determine if you wish to pursue a career in management • To provide practical advice on the skills, knowledge, and experience needed to pursue your first supervisory position
Agenda • Roles and Responsibilities of Supervision • Rewards and Challenges of Supervision • Requisite skills, knowledge and experience
Roles and Responsibilities • Roles: • Representative of ‘management’ • Team champion and leader • Organizational networker • Responsibilities: • Establish and maintain high performance standards through functions of planning, organizing, directing, controlling • Communicate effectively at all levels in the organization to represent the multiple constituencies
Rewards and Challenges • Rewards • Potential to magnify your contributions to the organization by working through others • Opportunity to impact the development of others • Opportunity to develop other skill sets, like leadership and team development • Challenges • Rarely have adequate training • Often is intimidating to be ‘enforcer’ of wide range of organizational policies and procedures • Seldom have enough time • Frequently feel very alone • Sometimes feel overwhelmed and stressed out
Requisite Skills • Communicating • Listening • Negotiating • Change management • Conflict management
Requisite Knowledge • Human nature and motivation • Organizational business metrics (measures of success) • MVV and pertinence to your role • Political environment
Pertinent Development Experiences • Committee chair • Outside activities • Company activities • Task force • Recruitment fairs • Volunteer for projects • Q.I. efforts
Where Am I Now? What Are My Next Steps?