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How ISO Certification contributes to people?

Symposium on Breakthrough in QM of HE San Sebastián, 13th September, 2007. How ISO Certification contributes to people?. I. Blaya; A. García; J.J.Mira; D. Galiana; J.M. Gómez; D. León Miguel Hernández University. Contents. reasons why we implemented ISO motivate people

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How ISO Certification contributes to people?

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  1. Symposium on Breakthrough in QM of HE San Sebastián, 13th September, 2007 How ISO Certification contributes to people? I. Blaya; A. García; J.J.Mira; D. Galiana; J.M. Gómez; D. León Miguel Hernández University

  2. Contents • reasons why we implemented ISO • motivate people • barriers during the implementation • advantages of the implementation of ISO

  3. Context What? Who? Where? When? Why?

  4. Facts: who?, when?, what? • October 1997 • State university • 33 courses • 18 Degree courses • 5 Diploma courses • 3 Engineering Degrees and • 7 Technical Engineering Courses • 20 Departments (teaching and research) • 5 Centres for Research • Multicampus: 4 cities • 10.000 students • 950 Faculty (professors/researchers) • 300 professional (administration staff)

  5. Where? • Southeast of Spain • 70 states universities in Spain • 5 states universities in the Region

  6. STRUCTURE REGENT BOARD QUALITY POLICY QUALITY REGULATION QUALITY COMMITTEE QUALITY MANUAL QUALITY STRATEGIC PLAN QUALITY ASSESSOR BOARD PROCESS TEACHING R+D INSTITUTOS DEGREES QUALITY SYSTEM UMH DEPARTAMENTOS DEPARTAMENTS PREMIO A LOS MEJORES QUALITY AWARD PACTO POR LA CALIDAD QUALITY AGREEMENT ACREDITATION MANAGEMENT ALLIANCES - FOLLOW UP PROGRAMME CERTIFICATION AUDIT, POLLS, LEADERS QUALITY AGREEMENT QUALITY AWARD

  7. Our Journey toward Excellence…….results from people

  8. Steps in our Journey 1997 UMH Creation Quality Office Suggestions Box 1998 Quality Policy Quality Regulation Teaching/services Assesment Students and Teachers opinion Quality Plan Follow-up Programme 1999 ISO 9002 Self assesment (EFQM)

  9. Steps in our Journey 2000 Master Plan (Management) Quality Advicers Board 2001 Best Practice 2002 ISO 9001:2000 Assessment EFQM 2003 ISO 9001:2000 Valencian Foundation Assessment EFQM Assessment EFQM

  10. Steps in our Journey 2004 II Strategic Quality Plan II Master Plan (Management) Recognition for Excellence 2005 Self system for Accreditation and Certification Quality Improvement Plans Recognition for ExcellenceFVQ Prize “Excellence”, by FVQ

  11. Steps in our Journey 2006 Assessment of degrees and services by ANECA Self assesment EFQM Excellence Recognition in Public Administration by MAP Recognition for Excellence EFQM (renew) 2007 III Quality Plan III Master Plan (Management) RSC Assesment of departmants (EFQM)

  12. ISO in UMH • A piece for assuring quality in key processes

  13. Internship/Practices in companies Program for work experience • brings theoretical-practical teachings from the classroom and laboratories to the reality of the working world • opportunities for future employment for students.

  14. Follow up 11 Brieging 12 PRACTICES IN COMPANIES Companies approach  Companies s election  Practice 1:1  Practices in UMH  Students fill in  Visit companies  Follow up  Student interest/ fill in  Selection  Documents - Agreement - Addenda 

  15. Teaching Plans/Syllabuses DESIGN AND HOMOLOGATION A IMPLEMENTATION B C FOLLOW UP D REVISION

  16. RESEARCH PROMOTION SOCIAL IMPACT DISEMMINATION

  17. Data from the experience Why? How? Barriers? Risks? What’s for?

  18. Why? • Need • New service, need of standarization, efectiveness, assurance • “Business card” • Opportunity • Assurance helps introduce new areas

  19. Why? • “Need of motivation of the employees: they could see the important of their work, the relevance of it for the students, companies and the agents involved” • Customer orientation: A question of “speaking the same language of the companies”” • Strategic issue

  20. How did we motivate people? • “Talking to them about the advantages: • ISO meant they could record the work they were doing (professional manner) • External recognition • Training: Increased their knowledge, they have more training, they increase their employability, ISO can be applied in every sector • Commitment was a crucial factor • Making real the advantages

  21. What’s for? Advantages of the implementation of ISO • Focus on the customer: • with the aim of offering courses directed towards offering the best opportunities for employment to our students and which cover the opinions and criteria from employers and academic sectors. • Implemented integrated work processes • Quality System: continuous enhancement as an essential part, encouraging annual improvements • Decisions based on data in order to guarantee these improvements

  22. Barriers? • Uncertantity, they were not sure what it was and what it meant, so it was a kind of rejection.. • antidote: training • Track down every record they made. • Antidote: computer programmes, automatic processes • fair against new scenaries and burocratization • antidote: simple procedures… and support

  23. Closing up… ISO Certificate is • established and ruled by people • a prize for people, but also a challenge to keep on • a guarantee of delivering a good service • made by the people

  24. Risks • Burocratizacion • Lost of creativity • Unflexibility • …

  25. To sum up • External recognition • Training • Commitment • Advantages • …Against lost of creativity and innovation: use the tool as a tool, create and recreate the framework • Involve people in every programme, every plan • Recognize and use incentive in the right moments

  26. Thank you! www.umh.es/calidad

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