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Group 4: Chris Destito , Charles Keuchler , Jackson Savoy, Mingming Zhou

Group 4: Chris Destito , Charles Keuchler , Jackson Savoy, Mingming Zhou. Background of MetroPCS. Established in 1994 as General Wireless 5 th largest Telecommunications network First in the world to launch voice over LTE Network 9.5 million subscribers Currently operated by T-Mobile.

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Group 4: Chris Destito , Charles Keuchler , Jackson Savoy, Mingming Zhou

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  1. Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou

  2. Background of MetroPCS • Established in 1994 as General Wireless • 5th largest Telecommunications network • First in the world to launch voice over LTE Network • 9.5 million subscribers • Currently operated by T-Mobile

  3. Business Problem • Disconnect Between Customer and Sales Records • Customer Service Slow Down • No way to connect employee with their sales • Time is Money!

  4. Problems Our Database Solves • Reduce the Time a Customer Waits • Promotes Better Customer Service • Allows Managers to Check Employee Performance

  5. Added Value to MetroPCS • Employee Efficiency will increase • Improved Customer Service Turnover • More Time to Generate Sales • Decreases Negative Employee Attitudes

  6. Keys to Success • Keep it Simple • Interface was Intuitive Welcome to MetroPCS

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