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Person Centered Thinking Day 2. Presented By:. Purpose of the day. Learn how to gather information that leads to a deeper understanding of the people we support 2. organize and use that information to help people get the lives they value. How Today Works.
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Person Centered ThinkingDay 2 Presented By: TLC-PCP 2012 www.learningcommunity.us
Purpose of the day Learn how to • gather information that leads to a deeper understanding of the people we support 2. organize and use that information to help people get the lives they value TLC-PCP 2012 www.learningcommunity.us
How Today Works • You will be asked to use discovery tools and share what you have written with a learning partner Don’t use these methods till you’ve tried them on yourself. • Learn how to gather information using: • Relationship Map • Routines and Rituals • Good Day /Bad Day • 2-Minute Drill • Communication Chart • Reputation Exercise And organize that information to keep the person at the center of everyday support and planning . TLC-PCP 2012 www.learningcommunity.us
Working Agreements For the Day • Cell phones on vibrate • Misery is optional • Respectful listening • All questions are valid • Only share what you are comfortable sharing Today you will not be asked to explore “ important for” . To ensure you are comfortable learning and have positive control; we will not ask you to share your own issues of health and safety. TLC-PCP 2012 www.learningcommunity.us
Learning about Support Power Over Power With Fixing vs. Supporting TLC-PCP 2012 www.learningcommunity.us
Questions That Help You Get to Support Rather Than Fixing • What can other people do to help you be successful with what is important to or important for you? • When things were not working for you, did anyone ever do something that helped you to cope? • What did they say or do? • When you were having a bad day did anyone do something that made the day a bit better? • When you were having a good day did anyone do something that made the good day even better? • What support would you like? TLC-PCP 2012 www.learningcommunity.us
7 Questions you should be able to Answer for each Person you Support What is important to the person? What is important for the person? Is the connection between important to and for addressed? Is there a “good” balance between important to and important for? What does the person want to learn, what do we need to learn? If the person is to get the balance described and we are to learn: What needs to stay the same (be maintained or enhanced)? What needs to change? TLC-PCP 2012 www.learningcommunity.us
Developing a Person Centered Description TLC-PCP 2012 www.learningcommunity.us
We Use a Personal Description… • To create a positive picture of who the person is and how to best support (including any challenges). • To create a shared understanding of good support between person, family and providers. • To inform action planning • To recruit and select providers/staff who are well matched • And…. TLC-PCP 2012 www.learningcommunity.us
A Description Requires Experts • The person who knows how to develop a description is a Process Expert • The person(s) with the information that goes into the description are Content Experts For Today’s Training: • The trainer is the Process Expert • You are the Content Experts TLC-PCP 2012 www.learningcommunity.us
First Think Purpose TLC-PCP 2012 www.learningcommunity.us
Answer these questions first • What is the purpose? • How will it be used? A great description that is not used is worse than a mediocre one that is TLC-PCP 2012 www.learningcommunity.us 12
Good Day Bad Day Donut Routines & Rituals Relationship Map Matching Management Tools 2-Minute Drill Important To Important For & The Balance Between Reputation LearningLogs Communication Working Not Working Discovery/ Listening Tools 4 + 1 ?s Everyday Learning Tools TLC-PCP 2012 www.learningcommunity.us
Help people get better lives Not just better paper… TLC-PCP 2012 www.learningcommunity.us
Developing your own person centered description TLC-PCP 2012 www.learningcommunity.us
Discovery Tools 6 methods for collecting information • Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations TLC-PCP 2012 www.learningcommunity.us
The “Relationship Map” 1st Discovery Tool Family People Map for: People whose job is to support me at home and other places People who support me at work or school Friends TLC-PCP 2012 www.learningcommunity.us
Reflect TLC-PCP 2012 www.learningcommunity.us
Discovery Gathering Discovery Information Before we try this with each other… Facilitation Skills are necessary TLC-PCP 2012 www.learningcommunity.us
Facilitation Skills Used By Process Experts To: • Have meaningful conversations • Ensure that the person we plan with remains in charge as we learn TLC-PCP 2012 www.learningcommunity.us
Having a conversation Not an interview (or an interrogation) • Linear: • Branching: TLC-PCP 2012 www.learningcommunity.us
Questions that help us learn more of what we need to know • So tell me more about that… • What do you like about… • What is it about this… • What is happing for you then? • Are some mornings better than others… • What do you take in your coffee… TLC-PCP 2012 www.learningcommunity.us
Our Mantra for the Exercises Guess: look at what is written and guess in your head Ask: ask your partner if your guess is correct, have a conversation Write:write down what you learn TLC-PCP 2012 www.learningcommunity.us
Discovery Tools 6 methods for collecting information • Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations TLC-PCP 2012 www.learningcommunity.us
Morning Ritual TLC-PCP 2012 www.learningcommunity.us
__________ ‘S MORNING RITUAL Look at the example Morning Ritual in your workbook. TLC-PCP 2012 www.learningcommunity.us
Develop Your Own Morning Ritual • Write down your morning ritual • Start with how you wake up and end with leaving or when you feel your morning routine is completed. • Include favorite products you use. For example: shaving cream? Soap? Hair products? Tea? Coffee black? Soda? Quiet time? • Include as much detail as you are comfortable with-do ensure you include enough details so that you can learn how to collect sufficient information • Tell us how long it takes – indicate what time it starts and what time it ends. TLC-PCP 2012 www.learningcommunity.us
Rituals and RoutinesRituals guide us through our days and bring consistency, comfort and control • Not Feeling Well • Spiritual • Vacation • Comfort • Celebration • Grief/Loss • Morning • Going to bed • Mealtimes • Transition • Birthday • Cultural/Holiday TLC-PCP 2012 www.learningcommunity.us
Reflect TLC-PCP 2012 www.learningcommunity.us
Discovery Tools The Tools Work Together • Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations TLC-PCP 2012 www.learningcommunity.us
Good Day Bad Day TLC-PCP 2012 www.learningcommunity.us
Write Your Name __________________________ Bad Day Good Day TLC-PCP 2012 www.learningcommunity.us
Good Day/Bad Day A really good day / A day that is too challenging Bad Day at Work Good Day at Work • What happened that contributed to your good day? • What do you look forward to doing? • Who do you look forward to seeing? • What happens that gives you energy to deal with difficult situations? • What motivates and interests you at work. • What threw your day off? • Made the day bad for you? • Made you frustrated? Bored? • Took the fun out of it? • Be sure to include those daily frustrations It is a work day. Write down a composite of the good moments your partner has had on a work day and bad moments. TLC-PCP 2012 www.learningcommunity.us
Organizing Discovering Information Into the Person Centered Description 1st Learn what is Important TO your partner from their Morning Ritual and Good Day Bad Day. Then practice pulling Best Support from discovery information in consultation with your partner. TLC-PCP 2012 www.learningcommunity.us
For Example - Organizing Discovery Information Into Important TO ___Important To__ Morning Ritual Get up two hours before leaving Morning coffee alone Talk with kids over breakfast Not being rushed. Having time to focus on myself and my family before I start work Good Day Bad Day___ 15 minutes alone before first meeting Demands for consultation NOW. To organize my work before starting my work TLC-PCP 2012 www.learningcommunity.us
Learning about SUPPORT from Important TO Important To What other people need to know or do Example Don’t rush me, don’t ask me to move faster. Example Not being rushed -Having time to focus upon myself and my family before work Time to organize my work before beginning my work Give me time to myself when I’m organizing my work Have a conversation and using the “guess, ask, write” process, add to the support list. As you add each item, ask “Is there something that other people need to know or do to support you with that? TLC-PCP 2012 www.learningcommunity.us
Add to your person centered description I Important TO me h What others need to know and do to best support me TLC-PCP 2012 www.learningcommunity.us
Reflect TLC-PCP 2012 www.learningcommunity.us
Discovery/Listening Tools 6 methods for collecting information • Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations TLC-PCP 2012 www.learningcommunity.us
2 Minute Drill- Imagine that… • You know the person best and you have a 24 hour flu. You have to have someone else provide support for 1 day. • It is someone you trust but who doesn’t know the person. • You want to give them an overview, a summary in 2 minutes of what they need to know to support the person successfully. • What would you say? TLC-PCP 2012 www.learningcommunity.us
Discovery/Listening Tools 6 methods for collecting information • Relationship Map • Rituals and Routines • Good Day/Bad Day • Two Minute Drill • Communication Chart • Reputations TLC-PCP 2012 www.learningcommunity.us
Communication Chart • Listening to Behavior • Recording Communication The Communication Chart supports discovery and informs action. TLC-PCP 2012 www.learningcommunity.us
When we listen … • Communication becomes more complex • People become more interested in other ways of communicating • A few people who didn’t use words begin to do so TLC-PCP 2012 www.learningcommunity.us
Communication Chart What is happening You Should I Do It Means TLC-PCP 2012 www.learningcommunity.us
Communication Chart It usually means I do this And I want you to When this is happens #3 #4 #2 #1 TLC-PCP 2012 www.learningcommunity.us
Communication Chart For Carl TLC-PCP 2012 www.learningcommunity.us
Communication Chart For Chuck TLC-PCP 2012 www.learningcommunity.us
Like & Admire • Great Things About Rhonda • Loving • Adaptable • A good trainer • Patient and tolerant • A good listener • Knows what she wants • Outspoken TLC-PCP 2012 www.learningcommunity.us
Reflect TLC-PCP 2012 www.learningcommunity.us
