A new benchmark for outstanding healthcare training

1. A new benchmark for outstanding healthcare training

2. What is the SfH Quality Mark? • The Skills for Health Quality Mark uniquely provides a framework for assuring the effective delivery of high quality learning and training to the health sector. • The purpose of the Skills for Health Quality Mark is to give health employers greater confidence when investing in workforce development. The Skills for Health Quality Mark endorses the quality of the delivery of training and learning and its suitability for the health sector and makes it easier for employers to identify and select learning/training courses and providers of training. “We believe this benchmark will help to set high standards for training in the health sector to benefit the delivery of patient care, now and in the future.” John Rogers Chief Executive, Skills for Health

3. Quality Mark - The Journey October 2013 – The Launch

4. Employer focus groups and on-line questionnaire– findings: From consultation with employers, concerns were raised regarding the quality of Programme/Course delivery to the health sector • Main themes emerging: • Providers do not understand the health sector • Providers are not aware of practices, legislation and initiatives • Delivery and resources are not contextualised to the health sector • Training/teaching staff are not always competent • Employers want programme/course delivery endorsed NOT just the organisation

5. Benefits of the Quality Mark for employers and commissioners: • Provides assurance that the training purchased is high quality and value for money • Saves employers time – QM short cuts the research required to find the quality of provision needed • Ensures the delivery of skills and knowledge required is health sector specific • Contributes to productivity and improved patient care “In light of the recently published reports by Robert Francis QC, Sir Bruce Keogh and Professor Don Berwick, all of which emphasises the role of students and learners in relation to the quality of care for patients, the importance of assuring the quality of education delivery against standards in the Quality Mark will be highly welcomed.” Jo Woolgar Head of Quality & Intelligence Health Education Kent, Surrey & Sussex

6. Benefits of the Quality Mark • Achievement of the Skills for Health Quality Mark recognises that providers of training and specific learning/training courses have met the high standards expected by health care employers. The Quality Mark will also assure that the staff delivering training have the right knowledge and skills and maintain these through continued professional development. “It will instil employer and learner confidence in the quality of teaching, learning and assessment that takes place at Preston College. This will have an impact on regional and national business development.” Elaine Shahabeddin Assistant Head, Health Professional Unit, Preston College

7. Benefits of the Quality Mark The Skills for Health Quality Mark is also a benchmarking tool allowing training provider organisations to measure the quality of their own delivery with specific reference to the health sector. Holders of the Skills for Health Quality Mark will be able to use the Quality Mark logo on materials and advertising, demonstrating to employers that they have met the unique, health sector quality framework for learning and training. “We want a situation where employers can feel confident in the services they are purchasing and a situation where the end user knows the person caring for and supporting them is a professional who has the skills required.” Christian Wilkins Beacon Education Partnerships

8. Benefits of the Quality Mark • The Skills for Health Quality Mark will assure that providers demonstrate a deep understanding of the health sector and translate that into the design, delivery and impact of the learning/training courses they offer. Quality Mark holders will have shown a commitment to health specific provision in line with the needs of health sector employers. • The Skills for Health Quality Mark focuses on the key factors that underpin high quality teaching, learning and assessment but does not endorse the subject matter and content of programmes.

9. The Quality Mark Assessor The Quality Mark assessment will be carried out by trained Quality Mark assessors. These assessors will all have successfully completed the Skills for Health Quality Mark Assessor training course. The Assessors will have the relevant knowledge, qualifications and experience needed to carry out the assessments. Each assessment will be carried out by 2 QM assessors

10. Quality Mark – Assessment domains • There are four domains against which providers and programmes will be assessed and these are: • Ethics and Values – which includes attitudes and behaviours and health sector appropriate values to inform and drive the delivery of all programme activity • Health Sector Engagement/awareness – which includes how the provider ensures effective stakeholder partnership and/or research to ensure that provision meets defined employer and heath sector learning needs and therefore adds value to the patient/service user experience • Learning Excellence – which includes contextualisation, relevance added value and impact of learning provided to meet the needs and expectations of the health sector • Effectiveness of Quality Assurance Arrangements - which includes assessment of efficacy of quality systems and processes and demonstrable commitment to continuous improvement

11. Quality Mark - The Process

12. Quality Mark Process: Application and validation • Stage 1: • Application and eligibility check • Stage 2: • Preliminary evaluation based on documentary evidence including survey results • On-line application • The QM team will review the application to validate the eligibility of the applicant (Applicant contacted within 10 working days of application) • Once contract is signed the applicant will provide completed evidence check list and examples of evidence at least 2 weeks prior to on-site visit

13. QM Process – Check pre-visit evidence • Stage 3: • On-site visit planned on documentary evidence • The QM Primary Assessor checks evidence, including surveys and prepares preliminary evaluation • The Secondary Assessor will review the evaluation and both assessors will prepare visit planner, this will include specific interview questions • The assessor will inform the provider at this time who they will want to interview on the day and any teaching observations to be carried out and additional documentation they may need to see.

14. QM Process – On-site visit • Stage 4: • On-site Visit • The on-site visit should be a minimum of 1 month from the receipt of the signed contract • The QM Assessors will: • Observer delivery of training • Interview: • Managers • Trainer/Assessors • Learners • Employers

15. QM Process – Assessment Report • Stage 5: Summary and decision-making • Assessment report is written by Primary Assessor • Report is quality assured by Secondary Assessor • Checked for accuracy by provider organisation • Sent to Review panel to ensure correct process has been carried out • Summary and d

16. QM Process – Panel and final endorsement • Stage 6: Panel and final endorsement • Stage 7: • Award and incorporation into SfH Quality Mark database • Members of the review panel will include: • Chair (member of Skills for Health Senior management Team) • Representative of Health Sector Employers • QM Assessor (not involved in assessment reviewed) • QM endorsed Training provider – The provider representative would be a senior manager and would not be in direct competition with the assessed organisation Links to the on-line database will be on both the SfH and NSA website

17. Monitoring Monitoring the Quality Mark • The Quality Mark is awarded for a 1 year term. There is a reduced fee for annual renewal. • Providers must update the QM team with any major changes to their organisation e.g. change of assessors, management or changes to programmes delivered.

18. What happens if the Quality Mark is not awarded? • The QM assessor will provide feedback including areas for improvement • If a provider is unhappy with the decision they have a right of appeal • QM Assessor may suggest additional support/consultancy • Organisations can reapply within 3 months

20. What happens if the Quality Mark is not awarded? • The QM assessor will provide feedback including areas for improvement • If a provider is unhappy with the decision they have a right of appeal • QM Assessor may suggest additional support/consultancy • Organisations can reapply within 3 months

21. Elaine Shahabeddin Assistant Head Preston’s College

22. Why apply for a Skills for Health Quality Mark?

23. Key Quality Drivers: • Ofsted • Common Inspection Framework • Awarding Bodies • Sector Skills Council • Sector specific legislation • Self assessment/internal quality cycles

24. TLA is videoed to standardise and share best practice Embraced new initiatives in TLA and is proactive in the use of technology Forward thinking college DOMAIN 1 Effectiveness of Quality Assurance Arrangements Dedicated , updated professional team Fluid self assessment strategies in place Robust extensive quality assurance procedures Comprehensive CPD programme for all staff TLA sessions were of a high standard Learner Voice forum

25. Very high regard for the quality of the teaching and learning including support Excellent track record with engagement with employers within the sector Design and deliver appropriate and valuable training DOMAIN 2 Health Sector Engagement and Awareness Consistent and continuous quality assurance Effective partnerships with health sector employers Very accommodating and flexible with delivery and assessment Kudos with learners due to being able to constantly use practical experience and examples Ongoing feedback to employers and learners Excellent knowledge of the wider health and social care sector

26. Dedicated support for learners with ALN and specialised learning resources Mock surgery with medical equipment, allowing learners to practice therefore improving confidence Tailored information, advice and guidance DOMAIN 3 Learning Excellence Person centred values embedded and incorporated in all learning Learning that impacts on career and progression opportunities Employer ability to give feedback formally through evaluations and informally through meetings with assessors Regular formal and informal teaching observations, which encourage reflection to share best practice High quality of teaching and learning contributed to job satisfaction The team are close knit and work effectively as the Health Professional Unit

27. Incorporation of person centred values in learning resources and materials Training undertaken in customer services Realistic expectations of learner and team of quality standards DOMAIN 4 Ethics and Values Continued professionalism and courtesy extended to all Promotion of exemplary behaviour from staff and learners Policies relating to safeguarding, confidentiality and equality and diversity incorporated into teaching and assessment Regular team meetings and standardisation meetings held to continually update with changes in legislation Teaching and assessment driven by sector specific industry professionals Code of conduct cascaded to learners and visible within the College

28. Enabled and assisted with Regional growth Staff are highly motivated with increased levels of morale Enabled us to achieve through a combined team effort What has it meant to us? Has instilled pride and recognition for the work we do Has made us more brave and confident Increased employer confidence, a benchmarking tool and opens the door to engagement Increased learner confidence= ‘the best of the best’ ‘the only provider to have it’ Marketing and publicity tool to increase our provision further

29. Questions?

30. Contact details Anne Close – Project Specialist (Education) Tel: 0191 229 3412 Mobile: 0791 7245 932 Email: anne.close@skillsforhealth.org.uk