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fintech

fintech. In December last year, TBI Bank launched the first Open Market online crediting solution in Romania. customer experience. eCommerce. online. What is under the hood?. Financial product set up including risk based pricing. Iovation. Surveys.

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fintech

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  1. fintech In December last year, TBI Bank launched thefirst Open Market online crediting solution in Romania. customer experience eCommerce online

  2. What is under the hood? Financial product set up including risk based pricing Iovation Surveys Integration with Credit Bureau and other DB Risk engine OCR

  3. Customers were reluctant at first … But we managed to make it work.

  4. What did we do to improve? Educational video Visual material integrated in communications and UX. Customer centered campaigns UX improvements Close follow-up Constantly improving the look and feel of the process Clients are getting support through live chat and calls through the application process Depending on the application status, the client receives communications to help going on with the flow, exactly when he needs it.

  5. How do we integrate the e-shops? 30 minutes onboarding process Plugins for Plug and play API deep integration capabilities

  6. How do we know our customers? • Video call identification OCR technology Available 24/7 Maximum security Trained anti-fraud agents Can be accessed from any device

  7. What’s next in terms of identification methods used? Biometric KYC Making easier the identification process One more level of automation Piloting 1 RON transfer An option for authenticating with a valid card Exploring new ways to ease the authentication process …

  8. And we grew: 41.276 156 In the beginning 3.800 Now 2 Integrated e-Shops Platform users

  9. Our entire application flow:

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