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Improve your communication skills by learning about nonverbal communication, speech delivery methods, voice techniques, body language, and preparing for Q&A sessions. From impromptu to extemporaneous, enhance your speaking abilities.
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12 Delivery
Nonverbal Communication Communication based on a person’s use of voice and body, rather than on the use of words.
Methods of Speech Delivery • Manuscript • Memory • Impromptu • Extemporaneous
Manuscript Speech A speech that is written out word for word and read to the audience.
Impromptu Speech A speech delivered with little or no immediate preparation.
Extemporaneous Speech A carefully prepared and rehearsed speech that is presented from a brief set of notes.
ImpromptuExtemporaneous Little or no immediate preparation Fully prepared, delivered from brief notes
Conversational Quality Presenting a speech so it sounds spontaneous no matter how many times it has been rehearsed.
The Speaker’s Voice • Volume • Pitch • Rate • Pauses • Vocal variety • Pronunciation • Articulation • Dialect
Volume The loudness or softness of the speaker’s voice.
Pitch The highness or lowness of the speaker’s voice.
Rate The speed at which a person speaks.
Pauses A momentary break in the vocal delivery of a speech.
Vocalized Pauses Pauses that occur when a speaker fills the silence between words with vocalizations such as “uh,” “er,” and “um.”
Vocal Variety Changes in a speaker’s rate, pitch, and volume that give the voice variety and expressiveness.
Pronunciation The accepted standard of sound and rhythm for words in a given language.
Articulation The physical production of particular speech sounds.
Dialect A variety of a language distinguished by variations of accent, grammar, or vocabulary.
The Speaker’s Body • Personal appearance • Movement • Gestures • Eye contact
Kinesics The study of body motions as a systematic mode of communication.
Practicing Delivery • Go through your preparation outline aloud to see how it translates into spoken discourse. • Prepare your speaking outline. • Practice the speech aloud several times. • Polish and refine your delivery. • Give your speech a dress rehearsal.
Preparing for a Question-and-Answer Session • Formulate answers to possible questions • Practice the delivery of your answers
Managing aQuestion-and-Answer Session • Clarify the format • Approach questions with a positive attitude • Listen carefully • Direct answers to the entire audience • Be honest and straightforward • Stay on track