Hi-Touch Healthcare

1. Hi-Touch Healthcare

2. self-confidence & Workplace pride

3. What to Expect in this Presentation • Definition of Self-Confidence • 9 Tips to Build Self-Confidence • Big & Little Old Me Activity • Conflict & Power • Authoritative & Approachable Activity • Organizational Climate and Power • Creating a Sunny Climate Activity • Building Confidence One Word At A Time Activity • Workplace Pride Activity

4. Self-confidence “To be self-confident is to trust in oneself, and, in particular, in one’s ability or aptitude to engage successfully or at least adequately with the world. A self-confident person is ready to rise to new challenges, seize opportunities, deal with difficult situations, and take responsibility if and when things go awry.” (Burton, 2015)

5. Confidence is a Skill “A mistake many people make in their understanding of how confidence affects them is to believe that it is something that they either have or don't have, and if they don't have it, they will never be able to get it. To the contrary, confidence is a skill that develops with awareness and practice.” (Taylor, 2015)

6. 9 tips for nurses(but apply to all) • Boost your skills • Be prepared • Master effective communication • Don’t seek approval (receiving well-earned recognition is different) • Enjoy what you do • Don’t focus on comparing—focus on contributing • Try something new, different, challenging • Contribute to positive change (Pierre, 2012)

7. Words are 10% or less of impressions “The vast majority of social meaning, the vast majority of the meaning people take away from their interaction with you comes from physical ways of behaving and nonverbal behaviors that most of us are almost never thinking about.” Deborah Gruenfeld (2013)”Acting with Power”

8. Big & little old me

9. Say these words with strong emotion BIG little I am totally in charge. I’m invincible. I’m on top of the world. I can’t do it. I feel so helpless. I am worthless.

10. conflict

11. Conflict & Power • Power is inevitable and unavoidable when we communicate in groups. • Negative associations with being powerless are often associated with another’s dominant form of power. • The result of powerlessness includes: • Indifference, poor task performance, passivity and withdrawal, damage to group cohesiveness, strained relationships, and erosion of group members’ self-esteem—all of which can trigger destructive conflict. Rothwell,2007

12. The Institute for Safe Medical Practices: • 88% of respondents encountered condescending language or voice intonation (21% often) • 87% encountered impatience with questions (19% often) • 79% encountered a reluctance or refusal to answer questions or phone calls (14% often) So, The Joint Commission created a standard in 2008…

13. Authoritative behavior • Speak in complete sentences • Hold eye contact while talking • Move smoothly • Occupy maximum space • Lean back • Slow down • Spread body to full comfort • Look down (tilt head back a bit)

14. Approachable behavior • Nodding in agreement; smile even when it’s not funny • Hands near face while speaking • Sound breathless or start sentences with “um” • Speak haltingly, use incomplete sentences, edit, trail off • Adjust what you are saying for others to aid in understanding; explain yourself • Yield to the higher status person– let them take the lead and drive the conversation

15. Approachable behavior • Take up as little space as possible • When walking, move out of other’s path • Briefly check others’ eyes looking for understanding and acknowledgement but don’t “stare them down” • Look up at the other, tilt head down • Lean forward to check other person’s responsiveness

16. Authoritative & approachable activity • Partner-up • Think of a power dynamic situation you’d like to change • Begin with the end in mind: What is your goal? • Role-play and switch

17. Organizational climate& power

18. Creating a supportive Climate • Encourage honest communication • View one another as honest and open • Adopt a flexible mind-set • Be open to ideas, suggestions, and criticism • Avoid using absolutes • Collaborate vs. control • Ask for ideas and participation • Describe problems—don’t blame people • Use neutral descriptive language • Show concern • Demonstrate empathy, respect, and understanding • Emphasize quality • Avoid “pulling rank” and use legitimate power from positions of authority with professionalism: treat people with respect (McCornack, 2016)

19. Creating a sunny climate activity • Form groups of 3 – 5 • Divide one sheet vertically: sunny/gloomy • Discuss and list • Other sheet: list ways to improve or maintain a sunny climate • Present and post • Large group discussion

20. Building confidence one word at a time Activity • Many people lack confidence in public speaking situations • Most people fear public speaking • Thus, avoidance from public speaking situations causes lost opportunity to build confidence • What a lucky day!

21. Impromptu SpeakingActivity • You will be given 2 minutes to write a 3 - 4 minute speech. • You will choose between three different topics. • After 2 minutes, you will turn over your index card. • The presenter will call on random participants to stand and deliver at the front of the room.

22. Impromptu markers Introduction • Attention getter that relates to topic • Say/read the topic • Agree or disagree with the topic • Preview 2 reasons in support of your view (Transition to body… “to begin”…) Body • Point one explanation then transition to pt 2 • Point two explanation then transition to conclusion Conclusion • Review the preview of 2 points • Return to the topic and end with a note of finality!

23. Impromptu topicsChoose just one • Medical advances have made my job easier. • Teamwork and healthcare are like peanut butter and jelly. • “Things do not happen. Things are made to happen.” --John F Kennedy (brainyquote.com)

24. Personal report of public speaking anxiety (PRPSA) • High = > 131 • Low = < 98 • Moderate =  98-131

25. Self-confidence = Practice & practice = self-confidence “Be your own kind of brave.” H.L. Balcomb

26. Workplace pride activity

27. Thank you! Questions? Comments?