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Higher Education CIO Methodology

Higher Education CIO Methodology. James M. Dutcher. Higher Education Yearly IT Planning. IT Organizational Review. Assessment. Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff. Alignment.

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Higher Education CIO Methodology

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  1. Higher Education CIO Methodology James M. Dutcher

  2. Higher Education Yearly IT Planning

  3. IT Organizational Review

  4. Assessment • Executive Management • Departments • IT Dept • Stakeholder Groups • Students • Faculty • Staff

  5. Alignment • Verify assessment information/documentation to compare/contrast with: • Organization goals, mission, values • Client/User needs • Budget/capital • DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)

  6. Verify/Prioritize Issues Perform Gap Analysis • Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map • Address issues that need attention immediately • Address critical decisions that cannot be postponed • Determine (organizational) quick-wins • Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed

  7. IT Governance Establishment

  8. IT Strategic Plan • Multi-year vision/goals • Drives • IT Tactical Plans – 1 year view • Project Management • 90 day project plans • IT Operational Plans – day to day operations • Daily IT operations w/ metrics to gauge success & operational optimization considerations

  9. IT Planning Tactical OIT Mgt Tactical Plans • E-Learning Plans • IT Business Plans • Staff & Faculty • Development • Student Services • Etc. Academic Technology Tactical Plan Campus IT Tactical Plan Academic Technology Strategic Plan Campus Strategic IT Plan Institutional IT Strategic Plan Strategic Institutional Strategic Plan

  10. IT Dept. Management Model Strategic OIT Management Executive IT Management • IT Org. Management • IT Governance & • Steering Committees • Internet • Instructional Technology • Administrative Systems • Library • Policy • Security • Info Tech Planning • Strategic Project Office • Project Id & Selection • Project Management • Tactical & Budget • IT Processes & Procedures • Policies & Procedures • Standards • IT Best Practices Methods & Management • Info. Tech. Strategy • Mission • Goals • Campus Strategic IT • Plan • Academic Tech. Strategic Plan Day-to-Day IT Management • Integration & Security • Protocols • EAI • Disaster Recovery • HW/SW • Admin. Systems • Legacy • Misc. Servers &Systems, HW/SW • ERP • Network Administration • Data, Voice, Video • Wired • Wireless • HW/SW • Academic IT Mgt • Instructional Technologies • Classroom IT • Computer labs • CMS • HW/SW • Web Management • Internet • Intranet • Portal • HW/SW Tactical • IT Helpdesk/Support • Management • Academic Technology • Distance Learning • Campus IT • CRM • Knowledge Management • On-line Documentation Library • Library • Data Warehousing • IT Training Management • Technology Training • Business Process Training • For Students, Faculty, Staff IT Knowledge Management

  11. IT Operations Methodology Define Improve Control & Stabilize Measure What is not defined cannot be controlled What is not controlled cannot be measured What is not measured cannot be improved

  12. 90 Day Plans

  13. Project Determination • Projects (portfolio) viewed as assets • ROI based on: • Return of $$ invested • Academic Improvements • Savings realized • Community Obligations – translates to risk mitigations • Four Asset classes to classify project undertakings

  14. VP/CIO Due Diligence and IT StartUp & On-going Planning/Activities

  15. Establish/Review (Start-Up) Teams • On-going review/communications with: • Line Management • Executive Director • Network Services • User Services • Application Services • Human Resources • Academic IT Development

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