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Public transport info

Public transport info. Traveline Scotland. 24/7 Scottish call centre Website & mobile internet Smartphone applications. 7 million customer contacts predicted for 2011. Public transport info. Multi-modal (bus, coach, rail, ferry, Subway) departure times,

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Public transport info

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  1. Public transport info

  2. Traveline Scotland • 24/7 Scottish call centre • Website & mobile internet • Smartphone applications 7 million customercontacts predicted for 2011

  3. Public transport info • Multi-modal (bus, coach, rail, ferry, Subway) departure times, • fares, travel disruption info, travel advice etc. • Plan journeys between any two locations in Scotland • Call centre received 100% approval in latest independent • Mystery Shopping survey

  4. Recent development Smartphone apps • Comprehensive public transport • and Traffic Scotland info • On iPhone from November 2010, • On Android from June 2011, • On BlackBerry in autumn 2011.

  5. Traveline & Traffic Scotland apps • Departures for all 370,000 • GB bus stops & 170 ferry terminals • Includes all bus, coach and • ferry operator contact details • Real time included where possible Features include:

  6. Traveline & Traffic Scotland apps • Provides Traveline Scotland • mobile journey planner • All modes offered, including rail • and ferry journeys Door-to-door journeys:

  7. Traveline & Traffic Scotland apps • Instant updates on disruption or • service alterations • Users alerted to new • information quickly Travel News and Alerts:

  8. Traveline & Traffic Scotland apps • Partnership means comprehensive • information given for both public • transport and roads/traffic • Direct access to Traffic • Scotland trunk road updates Integrated with Traffic Scotland:

  9. Outpatient journey planning

  10. Outpatient journey plans • Public transport journey plans included with NHS outpatient • appointments in parts of Greater Glasgow & Clyde • Project started as a trial between Health Board, Strathclyde • Partnership for Transport (SPT) and Traveline • Simple journey planner devised to produce door-to-door • public transport information for patients • Hard copy information supplied with appointment letter, • tailored to that individual

  11. How it works • Interface designed for use by appointment booking staff - • accessed via a normal web browser

  12. How it works • Postcode entered, facility selected, appointment time input • Journey plans created. Press print!

  13. The Result • Tailored journey plan with • customised introductory • text is produced • Trial now finished in NHS • GGC area • System retained: Now • used daily for • appointments at • 12 outpatient sites

  14. Outpatient journey plans • Provides tailored public transport options patients may • not even know exist • Bus-only travel option means it’s free for concession card • holders to travel to their appointment • Could help reduce reliance on patient transport, car parks etc • Output carefully worded to encourage modal shift: no-one is • ‘forced’ to travel by public transport. Low risk of complaints as • info is provided to assist decision making.

  15. Outpatient journey plans • Demo planners available for other health boards to try

  16. What more could be done? • Booking system could ‘speak’ to Traveline Scotland journey • planning servers directly • Journeys would be shown on the appointment letter itself • = even less effort required by booking staff • System could even check availability of public transport • when scheduling an appointment • InterSystems see no technical barrier to integrating with • Trak patient management system. Others also possible.

  17. For more information: Stuart McNeill, Traveline Scotland Tel: 07825 327 226 Email: stuartm@cpt-uk.org

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