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IT and Decision Support Systems of the 112 Service of Latvia

IT and Decision Support Systems of the 112 Service of Latvia. Deniss Gaplevsky Tehnical manager State Fire & Rescue Service of Latvia. National Civil Protection Service. Calls to other numbers. Calls to 02 number. Calls to 03 number. Calls to 112 (01) number. Fire and Rescue Service.

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IT and Decision Support Systems of the 112 Service of Latvia

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  1. IT and Decision Support Systems of the 112 Service of Latvia Deniss Gaplevsky Tehnical manager State Fire & Rescue Service of Latvia

  2. National Civil Protection Service Calls to other numbers Calls to 02 number Calls to 03number Calls to 112 (01) number Fire and Rescue Service Police Ambulance Service Other rescue services The 112 service forwards calls to the other civil protection services

  3. Total number of emergency calls to the 112 Service of Riga in 20031.5 million(according to the voice recorder’s statistic) Dispatching of fire vehicles Misdirected calls Joke and drop calls Forwarding of the 112 calls (~ 60% to the Police ~ 40% to the Ambulance service)

  4. National Civil Protection Service inside the region of Latvia GSM (LMT) GSM (TELE2) PSTN (LATTELEKOM) 112 112 112 (01) ( ( ( ( PSTN, including public phones GSM gateway 112 112 ( Police ISDN2+ Ambulance ( ISDN2+ Others ( ISDN2+ Dispatch desk

  5. Decision Support Systems of the 112 Call Center • GIS: search of the low-cost route • Internet/intranet: on-line documentation (lists of phone numbers, algorithms, forms etc.) • Voice recording: detail post analyze of the received calls, cooperation with the police • ALOHA: modeling of spreading of chemical substances

  6. IT Systemsof the 112 Call Center • E-mail: documentation flow • Internet: sending messages to the employees via GSM • Emergency Alert Network: civil notification system • Self-Made Software: collection of statistical data, generation of different reports • VoIP: low-cost internal calls between divisions

  7. Development Plan of the National Fire and Civil Protection Service • Unified telephone number • Unified IT and Decision Support System • One responsible person Calls to 112 112 call center Fire and RescueService Police Ambulance Service Other rescueservices

  8. Problems to Solve • Weak legislation • Absence of the agreement on cooperation between the national civil protection institutions • Absence of the development plan regarding the national civil protection institutions Result: Incompatible, heterogeneous IT systems

  9. Thank You !Questions ?

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