Leadership and Management for Client-Centred Professional Practice

Welcome to LIS 504!Leadership and Management Principles for Library and Information ServicesSeptember 11, 2006

Leadership and Management for Client-Centred Professional Practice • today’s topics…. • course overview, philosophy, themes • school-work differences in cultures • professional practice as art, science, & business – with humanistic foundations • perceptions of leadership & management • communication – public speaking • group dynamics

Culture is: shared… • values • norms • beliefs • expectations • group policies, practices, procedures • authority relationships

“active learning” for remembering: ~ if you read… 10% ~ if you hear… 20% ~ if you look at pictures… 30% ~ if you watch a movie, view an exhibit, watch a demo… 50% ~ if you discuss in a group, give a talk… 70% ~ if you simulate doing it, do it, give a dramatic presentation, teach… 90%

Tell me and I’ll forget. Show me and I’ll remember. Let me do it and I’ll understand forever.

humanistic foundations of management and leadership:problems of the human condition • history • philosophy • anthropology, cultural studies • fine arts, literary studies • human sciences

Leadership framework: ~ personal skills – self-knowledge — self-awareness and self-regulation ~ relationship skills – knowledge of others — empathy and collegiality for mutual trust

Leadership in a nutshell:the power of influence to build shared vision & trust ~ Know thyself. ~ Know others.

The first time you need somebody is too late to start cultivating a relationship with them. • If you want to influence someone, take them for lunch.

the leadership circle of service…. planning service, consulting & communicating measuring allocating & evaluating resources delivering service

Sawu bona. Sikhona. “I see you. I am here. Until you see me I do not exist. When you see me, you bring me into existence.” - quoted by Peter Senge in The Fifth Discipline (1990) If I keel over at my desk, will anybody notice? To be invisible is to be irrelevant.

for next week: • speaker intro rehearsal, for Gail (2 mins max), by Friday 10 am – email me when ready • define terms ‘leadership’ & ‘management’ • review teamship & communication skills • review first assignment • reading groups • start your Journals

ideas for introducing Gail… • Gail de Vos is a well-known expert in storytelling, and I’m sure you are as curious as I am to learn how she applies her art as a storyteller to the art of public speaking………. Please join me in welcoming Gail…… • Storytelling is magic because it allows people to paint pictures with words. Storytelling is public speaking at its most eloquent……… • Stories are the way in which we relate and make sense of our shared experiences, whether as children or adults at work………. • Research supports the growing recognition of story as a way to deepen and enrich learning, to strengthen motivation, to enhance memory, and to build inclusion and a sense of community……….

speaker intro tips: ~ arrive 10 minutes early to relax, check room & equipment ~ introduce yourself to the speaker, chat, offer water, help ~ as “host” to speaker, make them feel really welcome on behalf of the audience — most speakers are friendly because they have likeable qualities to get invited to be a speaker ~ smile when you begin (if you can remember!), say your name, look at the audience — speak to notes if you have any – don’t read them ~ remember everybody wants you to succeed not fail

Team task: List 5 key conditions for a good job.

3p’s for meetings: purpose, process, payout: ~ facilitator (& everyone) welcome, acknowledge, respect confidentiality, create emotional safety for all. - Sawu bona. ~ facilitator (& everyone) agree on purpose, tasks, priorities, time allowances (agenda). ~ everyone speaks, listens with intent, strives to understand & reach agreement (buy-in). - Listen 80%, speak 20% of the time. ~ recorder records action items for follow-up ~ facilitator asks for process feedback (“plus/Delta”) at end, does post-meeting follow-up & monitors task progress ~ enjoy, have fun!

some communication skills… • acknowledging • listening - “You can think out loud, but you can’t listen out loud.” • parroting • paraphrasing • checking perceptions, feelings • body language • open-ended questioning

Gotta be perfect or good enough? • “first-time perfect” syndrome – what drives it? • “If we believe there is no hope, there will be no hope.” – Noam Chomsky • Fear will not harm you, but fear of failure will. • Performance is never perfect for the performer. • Be a “satisficer” not an optimizer, at least for most things.

factors in considering a job opportunity*: rank 1. learning and growth opportunities (33%) 2. personal satisfaction (25%) 3. balance in work and personal life (20%) 4. Salary (10%) * E Beauchesne,“You can take this job and, uh, re-evaluate it” EJ Sept. 2/95, p.E2

employment relationships in a good job*: • trust • commitment • communication • influence • * Graham Lowe, The Quality of Work: A People-Centred Agenda (2000)

journeys….

and transformations…

Leadership and Management for Client-Centred Professional Practice