Person-centred Practice Programme

1. Person-centred Practice Programme Facilitators: Professor Tanya McCance Mona Grey Professor of Nursing R&D, UU/Co-Director Nursing R&D, BHSCT Bernadette Gribben Senior Manager – Person-centred Care, BHSCT Michael Davidson Practice Education Facilitator, BHSCT (now Senior Manager Clinical Education Centre)

2. Participants 7 sites • Treatment Room Nurses • Practice Education Team • Integrated Care Team , Grove Centre • Dementia Inpatient Services • Endoscopy Day Care Unit • Ward 3 North , BCH • Ward 9 North , BCH

3. On The Road The Practice Education Teams mission statement is to facilitate, develop and support mentors to ensure the highest quality student learning environment

5. Aim of the programme The overarching aim of the PCP Programme is to enable nursing teams to explore the concept of person-centredness within their own clinical setting in order to improve care delivery.

6. Programme content

7. Person-centred Nursing Framework (McCormack & McCance 2010)

8. Claims, Concerns & Issues (CCIs) • Claimsare favourable assertions about the topic and its implementation. • Concerns are unfavourable assertions about the topic and its implementation. • Issues are questions that reflect what any reasonable person might ask about the topic and its implementation.

11. Outcomes Provided Opportunities Active engagement Improved Facilitation Skills Openness Raised Awareness Developed Knowledge Increased Team Efficiency Action Plan Improved Communication Confidence

12. Enable

13. ‘Person Centred Programme’ The Treatment Room Way Hazel Kane- Facilitator – Treatment Room Co-ordinator Jill Scullion- Clinical Lead – Treatment Room Sister Claire Mulhern- Clinical Lead – Staff Nurse Cathy Woods- Facilitator – Senior Nurse, Community Sites

14. Vision

15. Treatment Rooms Across Trust 8 sites • Trust Staff – Trust premises • Trust staff – GP practices • Small teams 2-6 people • Lone workers • Time limited due to service hours • 2 masters – Trust & practice

16. Programme content

17. Reality Development Support • Homework Learning • Person Centred Programme Workshops • facilitation Workshop • Creativity Facilitator Presentations • Action Learning Sets Person Centred Programme • 360 Degree Feedback Time Questioning Action Plans Person Centred Framework Rolfe How would you feel? 15 Steps Vision Statement How Will We? Reflection Hopes Fears & Expectations Gibb Review Values Clarification What was Good? McCormick Claims Concerns Issues How Can We? What could be done differently? Stakeholder Service User Volunteering Displays Participation Clinical Leads Working Partnerships Local Workshops Awareness Meetings Inclusion Local Groups Teamwork Dignity Challenge & Support Respect Collaboration Critical Companion Make Time Engagement Tools Take Time

18. On Board Now & Then(And That’s OK)

19. What’s Been Achieved? • Engagement of staff, Awareness of PCP • Values Clarification exercise – Vision Statement • PCP framework on board – making it real • Service User Feedback & 15 steps exercise • Claims, Concerns & Issues used for review/planned review of issues • Personal development for facilitators & clinical leads • ALS – support & challenge Person Centred Approach Reflection Facilitation Feedback Review

20. We believe the purpose of this treatment room is to provide a professional, quality service by working together as a team. We aim to promote a culture of dignity and respect ensuring the individuals health and well-being This will be achieved with the inclusion of all staff and service users in the delivery of care

21. Thank You The pessimist complains about the windThe optimist expects it to changeand the realist adjusts the sails