1 / 64

Chapter 8 Project Quality Management

Chapter 8 Project Quality Management. Project Quality Management Contents. The topics covered in this chapter are: Define Quality Management Quality Management processes Quality Management terms and definitions. Project Quality Management Learning Objectives.

luke-boyer
Download Presentation

Chapter 8 Project Quality Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-1 Chapter 8 Project Quality Management

  2. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-2 Project Quality ManagementContents • The topics covered in this chapter are: • Define Quality Management • Quality Management processes • Quality Management terms and definitions

  3. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-3 Project Quality ManagementLearning Objectives • By the end of this chapter, you should be able to: • Explain the purpose and importance of Quality Management • Explain Project Quality Management Facts & Terms • Name the Project Quality Management Processes

  4. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-4 Project Quality Management Definition • Project Quality Management • Processes • Activities • That determine • Quality policies • Objectives • Responsibilities • So the project will • Satisfy the needs for which it was undertaken

  5. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 6-5 Review Quiz • Quality can be defined as • Making sure the customer gets more than what they ask for • The degree to which the project meets requirements • Keeping the company culture in mind • To complete the project on time

  6. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 6-6 Review Quiz • Quality is ultimately the responsibility of • The Executive Sponsors • The Quality Manager • The Project Manager • The team members

  7. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-7 Marginal Analysis • To produce high quality (defect free) products and services is… • more expensive • less expensive • Kamran note: introduce a pause after asking “Is it MORE or LESS…?” • Marginal Analysis - Discover point where • Benefit equals cost • Stop improving quality beyond this point

  8. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-8 What is Quality? • Take a moment to give this some thought, how do you define quality? • Kamran note: Put a pause here, let the student click continue button before showing the next bullet • Quality is the degree to which a set of inherent characteristics fulfills requirements. • Kamran note: Animate Gold Plating and Not acceptable (as text or graphics) when narrator mentions these words

  9. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-9 Path B Define, Measure, Analyze, Improve and Control Quality is less expensive and more dependable Defect Free Choices • Path A • Build, Inspect, Fix, Inspect, Fix again, Inspect again, Fix one last time and Deliver • Quality is expensive and unreliable • Kamran Note: Please animate this slide. Which is the right Path ? Obviously Path B

  10. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-10 Quality Management Facts and Terms

  11. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-11 Errors & Rework • Overworking project team • Employee Attrition • Errors • Rework • Rushing quality inspections • Errors

  12. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-12 Quality Vs. Grade • Quality is the degree to which a set of inherent characteristics fulfill requirements • Grade is a category or rank used to distinguish items that have the same functional use, but do not share the same requirements for quality. • For example: different hammers may need to withstand different amounts of force • Low Quality level not meeting quality requirements is always a problem, but low Grade is not a problem • E.g., Tires manufactured for speed racing are of higher Grade when compared to normal driving tires.

  13. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-13 Precision Vs. Accuracy • Precision means values of repeated measurements are clustered ; have little scatter • Accuracy means that measured value is very close to the true value • Precise measurements are not necessarily accurate and Accurate measurements are not necessarily precise • Kamran note: Please use similar image, above images were googled for your reference. Picture 2 is an example of precise, picture 3 an example of accurate. Can also use a bulls eye image(picture 4) to show accuracy

  14. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-14 Quality Management Terms • Customer Satisfaction • Conformance to requirements • Project produces intended product • Fitness for use • Product or service must satisfy real needs • Prevention Vs. Inspection • Cost of preventing mistakes is much less than cost of correcting them when they are found by inspection • Quality must be planned in, not inspected in

  15. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-15 Gold Plating • Giving the customer extras • Functionality • Quality • Scope • Performance

  16. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-16 Kaizen • Kaizen or Continuous Improvement • Synonymous terms • Kaizen • Kai = Change • Zen = Good or Make better • To continuously improve upon • Three step process • Identify ways to make improvements • Implement changes • Measure impact of changes • Toyota Production System (TPS) • Muri = Overburden • Mura = Unevenness • Muda = Wasteful • Kamran Note: animate graphic so parts appear gradually (and perhaps disappear/fade out). See if you can find graphics for muri, mura and moda.

  17. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-17 Just In Time • Just in time (JIT) • Decrease of inventory • Decrease in investment in inventory • Forces attention to quality • Narration note: JIT is pronounced as a word jit, do not spell letters Jay, eye, tee

  18. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-18 Cost of Quality (COQ) • Method of determining the cost incurred to ensure quality, includes cost of • Conformance • Prevention and appraisal costs • Quality planning • Quality control • Quality assurance • Non-conformance • Failure costs • Rework – products, components or processes • Warranty work and waste • Reputation

  19. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-19 Total Quality Management (TQM) • Key words • Continuously improve • Quality of products • Business practices • At every level of the organization • The entire organization has responsibilities relating to quality.

  20. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-20 Quality Management End of Facts and Terms

  21. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-21 Project Quality ManagementProcesses Note to Kamran: Please add animation so that each row is highlighted as it’s mentioned in the narration.

  22. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-22 Project Quality Management Processes • As mentioned in previous slide, Project Quality Management includes below processes: • Plan Quality Management Process • The process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance • Perform Quality Assurance Process • The process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used • Control Quality Process • The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes • Kamran note: display main headings without definitions. Definitions to be displayed when narration discusses them.

  23. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 6-23 Review Quiz • Which of the following is not one of the Quality Management processes? • Review Quality Planning • Plan Quality Management • Performed Quality Assurance • Control Quality

  24. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-24 Plan Quality Management • Plan Quality Management process • Identifying • Quality requirements • Standards • Documenting • How the project will demonstrate compliance • Kamran note: Animate no-surprises via some graphic • display following when the narrator says “Here is the full definition again.” • Plan Quality Definition • Process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.

  25. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-25 Plan Quality Management Considerations • Performed in parallel with other planning processes • Project Manager is responsible for the quality of the product or the Project • Senior Management has the ultimate responsibility for quality in the organization as a whole • Impact of poor quality results in: • Lower customer satisfaction • Increased cost of the product • Increased risk • Low Morale

  26. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 7-26 Kamran note: Please take text from attached graphic and animate in an Exercise format, where we let students Drag and drop input/output in correct boxes Let’s discuss this on our next call Plan Quality ManagementInputs and Outputs

  27. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-27 Plan Quality ManagementTools And Techniques • Cost Benefit Analysis • Cost of Quality (COQ) • Control Charts • Kamran note: please copy graphic sighting source as wikipedia

  28. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-28 Tools and TechniquesContinued • Benchmarking • Design of Experiments (DOE) • Statistical Sampling • Flowcharting • Quality Management Methodologies

  29. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-29 Additional Quality Planning Tools • Some additional tools you might consider for your projects • Brainstorming • Affinity diagrams • Force field analysis • Nominal group techniques • Matrix diagrams • Prioritization matrices

  30. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-30 Perform Quality Assurance • Definition • Auditing Quality requirements • Auditing results from Quality Control Measurements • Ensures proper use of • appropriate quality standards • operational definitions • Key points • Quality Assurance group • Continuous process improvement • Eliminates activities that do not add value • Increase process efficiency

  31. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 7-31 Kamran note: Please take text from attached graphic and animate in an Exercise format, where we let students Drag and drop input/output in correct boxes Let’s discuss this on our next call Perform Quality AssuranceInputs and Outputs

  32. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-32 Perform Quality AssuranceTools and Techniques • Quality Audits • Process Analysis • Plan Quality tools and techniques • Perform Quality Control tools and techniques

  33. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-33 Perform Quality AssuranceTools and Techniques • Plan Quality tools and techniques • In Plan Quality Management used to • Determine requirements, procedures and standards • In Perform Quality Assurance used to • Help assess whether the practices and procedures are being followed as planned

  34. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-34 Perform Quality AssuranceTools and Techniques • Control Quality tools and techniques • In Control Quality used • To measure the deliverables according to the plan quality document • In Perform Quality Assurance used • To decide if the measurements meet the planned requirements and standards

  35. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-35 Control QualityDefinition • Purpose of Control Quality Process • Monitoring • results of executing the quality activities • Recording • results of executing the quality activities • Purpose • Assess performance • Recommend changes

  36. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-36 Control QualityConsiderations • Performed throughout the life of the project • Mainly during Monitoring and Controlling • Standards include project processes and product goals • Checks deliverables and results • Identifies causes of poor process or product quality and recommends action to eliminate them • Deals with Statistical activities like Sampling and Probability to evaluate quality control outputs

  37. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 7-37 Kamran note: Please take text from attached graphic and animate in an Exercise format, where we let students Drag and drop input/output in correct boxes Let’s discuss this on our next call Control QualityInputs and Outputs

  38. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-38 Quality Control Terms

  39. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-39 Prevention Vs. Inspection • Prevention • Keeping errors out of the process • Inspection • Keeping errors out of the hands of the customer

  40. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-40 Attribute Vs. Variable Sampling • Attribute Sampling • Also called Discrete • result either confirms or does not confirm • Variable Sampling • Also called continuous • result is rated on a continuous scale that measures degree of conformity

  41. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-41 Tolerance Vs. Control Limits • Tolerances • specified range of acceptable results • Control limits • thresholds, which can indicate whether process is out of control

  42. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-42 Mutually Exclusive • Events that cannot occur in a single instance • E.g. flipping a coin once can result either in a head or a tail

  43. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-43 Probability • Likelihood of something to happen. • Expressed as a percentage. • Kamran Note: see if you can put some graphics here, have a red and a blue ball each labeled 45% and 55% respectively.

  44. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-44 Normal Distribution • Most common probability density distribution chart that is in the shape of a bell curve and is used to measure variations

  45. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-45 Standard Deviation • Standard Deviation • It is a measure of how far the values are from the mean • 3 or 6 sigma • Represents the level of quality that a company aims to achieve • 6 Sigma is near elimination of defects from the process

  46. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-46 Quality Control Tools • Cause and effect Diagram • Ishikawa • Fishbone diagram • Kamran, this diagram was taken from wikipedia, please mention source

  47. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-47 Fishbone Diagram • Fishbone Diagram • Diagram illustrates how various causes and sub causes relate to create potential problems • Creative way to look at the causes of a problem • Helps stimulate thinking, organizes thoughts and generates discussion • Can be used to explore the factors that will results in a desired future outcome • Identifies the main categories of causes • Identifies causes influencing the fact by category

  48. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-48 Quality Control Tools • Flowchart (used in both Plan Quality Management/Control Quality process) • Histogram • Pareto Chart • Run Chart • Scatter Diagram • Control Chart • Kamran note: please show basic example diagrams

  49. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-49 Pareto Chart • Type of histogram • Information in priority order • Focus attention on most critical issues • Prioritizes potential causes of the problems • Separates the critical few from the uncritical many • Problems causing the greatest number of defects are to be fixed first • Vilfredo Pareto developed the 80/20 principle, adapted by Joseph Juran who stated that 80% of the problems are due to 20% of the causes

  50. PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK  are registered marks of Project Management Institute, Inc Inov8Solutions Inc – Quality Educational Services For Professionals www.Inov8Solutions.com 8-50

More Related