Investing in Your Social IQ

1. Investingin Your Social IQ www.culturalcompetence.ca

2. Workshop Objectives Upon completion of this workshop, you will be better able to: • Define Social IQ and understand why it is important • Review current theories related to Social IQ • Leverage your Social IQ to increase success in life and in the workplace • Recognize Social IQ shortfalls • Adopt 3 key techniques for boosting your Social IQ www.culturalcompetence.ca

3. SocialIntelligence The New Science of Success www.culturalcompetence.ca

4. Social IQ Theories According to Edward L. Thorndike, there are three intelligences: Abstract, Mechanical and Social • Social Intelligence is the extent to which you are able to adapt your behaviours to what is appropriate in any situation • A combination of intelligence and moral IQ and emotional intelligence • Can be learned • Founded in experiential learning www.culturalcompetence.ca

5. Multiple Intelligences Harvard: Prof. Howard GardnerTheory of Individual “Intelligences” Modified Model:A = Abstract IntelligenceS = Social IntelligenceP = Practical IntelligenceE = Emotional IntelligenceA = Aesthetic IntelligenceK = Kinesthetic Intelligence www.culturalcompetence.ca

6. Social intelligence is in the tradition of wisdom, not the more current idea of “smartness.”~ Norman D. Livergood www.culturalcompetence.ca

7. Isn’t socialintelligencereally just“people skills?” “People Skills?” www.culturalcompetence.ca

8. Isn’t socialintelligencejust a part of emotionalintelligence? “S.I.” = “E.I.” ? www.culturalcompetence.ca

9. Karl Albright Social Intelligence (SI) is the ability to get along with others while winning their cooperation. A combination of “social radar”- a sensitivity to needs of others, an attitude of generosity and consideration, and a set of practical skills for interacting. www.culturalcompetence.ca

10. What’s Your Social Intelligence Profile? • Social Skills • Self-Insight (as others see you) • Interaction Style (you in action) www.culturalcompetence.ca

11. Social IQ- A practical definition “social knowledge”, which includes awareness, ability to interpret situations, knowledge of social expectations, and application/adaptation of those expectations in any situation. Social IQ serves to establish minimum standards of behaviour (including rules and etiquette) for interacting with others in a positive way. Civilityexperts.com Do Social IQ assessment www.culturalcompetence.ca

12. Social and Workplace Trends www.culturalcompetence.ca

13. SOCIAL AND WORKPLACE TRENDS • The rapidly growing forces of globalization • The increase of minority cultures in Canada • Labour pool shortages*** • The war in Iraq; travel at home, getting to know your neighbour, community effort • The emerging of new economic giants like China • The rise of outsourcing • Interest in establishing elements of “touch” in light of increased high tech communication styles • The Mobile Executive • Resurgence of “formal”; dining, entertaining, writing, general decorum www.culturalcompetence.ca

14. Who Needs Social Intelligence? “Probably more people have lost jobs, friends, and mates due to social incompetence than for all other reasons combined.” - Karl Albrecht www.culturalcompetence.ca

15. The Business Case • Global business • - Multinational Markets • - Business partners from different cultures • - Generational issues impacting workplaces • - Time-changes • - Variance in religions, holidays, values, beliefs • - Cross-cultural collaboration • Diverse customers • - Products must appeal to socio-cultural tastes • - Services must be sensitive to socio-cultural aspects. • Multi-cultural employees • -Recruitment • -Retention • -Teamwork • -Performance Evaluation • -Mentoring • -Promotion www.culturalcompetence.ca

16. So what? Isn’t this is common sense! www.culturalcompetence.ca

17. Why are many organizations failing? Because…. • They fail to face the realities in terms of labour issues • They fail to invest in, and clearly identify, their own corporate culture • Individuals lack personal values – this impacts the group • Low social IQ; including rampant cultural incompetence= poor communication • Decline in general service standards • Teamwork and being accountable to others is not valued • “Culture” is not clearly defined; this is an issue for attracting, recruiting, and hiring www.culturalcompetence.ca

18. www.culturalcompetence.ca

19. Karl Albright Social Intelligence (SI) is the ability to get along with others while winning their cooperation. A combination of “social radar”- a sensitivity to needs of others, an attitude of generosity and consideration, and a set of practical skills for interacting. www.culturalcompetence.ca

20. Toxic Behavior: a consistent pattern of behavior that makes others feel devalued, inadequate, angry, frustrated, or guilty. Nourishing Behavior: a consistent pattern of behavior that makes others feel valued, capable, loved, respected, and appreciated. See handout. Self-assess. Toxic & Nourishing Behavior www.culturalcompetence.ca

21. The “S.P.A.C.E.” Formula • Situational Awareness • Presence • Authenticity • Clarity • Empathy www.culturalcompetence.ca

22. Situational Awareness (“Radar”) • The Power of Context - Awareness of: • Situations • Others • Your Impact • Your Options www.culturalcompetence.ca

23. Presence “Whatever else history may say about me when I’m gone, I hope it will record that I appealed to your best hopes, not your worst fears; to your confidence rather than your doubts.” - Ronald Reagan www.culturalcompetence.ca

24. Authenticity "I saw people throwing pies in each other's faces and I thought why do we have to show demeaning behavior?" "It's a beautiful day in this neighborhood, a beautiful day for a neighbor. Would you be mine? Could you be mine?” - Fred Rogers(Children’s TV host) www.culturalcompetence.ca

25. Clarity “The difference between the right word and almost the right word is like the difference between lightning and the lightning bug.” - Mark Twain www.culturalcompetence.ca

26. Empathy “The leader is the servant. So leadership is not having your own way. It's not for self-aggrandizement. But oddly, it is for service. It is for the sake of the led. It is a proper altruism.” - Desmond Tutu www.culturalcompetence.ca

27. The Strength-Weakness Irony One’s strength, when taken to an extreme, can become a weakness. • Persistence => Stubbornness • Flexibility => Indecisiveness • Decisiveness => Narrow-mindedness • Valuing tradition => Resistance to change www.culturalcompetence.ca

28. Why does Social Intelligence have to do with Leadership? Social intelligence impacts knowledge generation and sharing. Relational Wealth or Social Capital are terms used to describe an organizations ability to develop, maintain and sustain networks of people that support knowledge and facilitate complex processes, especially innovation and collaboration. Leaders, then, are more likely to encourage knowledge creation and innovation if they possess social intelligence, that is, they have good relationships with others; they foster teamwork and mutually beneficial relationships. www.culturalcompetence.ca

29. Collective intelligence emerges when a group of people work together effectively. Collective intelligence can be additive (each adds his or her part which together form the whole) or it can be synergetic, where the whole is greater than the sum of its parts. Trudy and Peter Johnson-Lenz, "Groupware: Orchestrating the Emergence of Collective Intelligence" (c. 1980) www.culturalcompetence.ca

30. 3 Techniques for Boosting Social IQ • Attend to the moment • Listen to understand • Be culturally competent www.culturalcompetence.ca