Keeping Windows Running Efficiently with the Diagnostics and Recovery Toolset

1. Required Slide SESSION CODE: WCL309 Keeping Windows Running Efficiently with the Diagnostics and Recovery Toolset Brad McCabe Product Manager Microsoft Corporation

2. Windows Optimized DesktopClient, server, security, and management flexibility • Client Infrastructure • Server Infrastructure • Management Infrastructure • Deployment – Application management – PC monitoring – IT Process & Compliance – Security management • Active directory – Group policy – Networking – Server-based client virtualization

3. Microsoft Desktop Optimization PackWhat you need to know What the Desktop Optimization Pack provides • Regular updates • Faster upgrade cycle, separate from Windows® • Minimal deployment effort 1 Provide immediate ROI • Run out of the box • Integrate with existing management solutions 2 Deliver end-to-end solutions • >95% of MDOP customers are (very) satisfied *1 • $70-$80 net cost savings per PC per year using MDOP *2 3 • Lower Desktop TCO *1, Microsoft MDOP customer study. Base: Current MDOP customer n=108, non-MDOP customer n=367 *2, MDOP ROI Analysis by Wipro

4. Current Enterprise Issues • Need to protect corporate and employee data • Reactive planning for desktop system failures • There can be significant costs from not having an effective diagnostics and recovery plan in place

5. Business Value of Managing For System Failure Issues Value: Enterprises could have measurable ROI if currently spending for support tools or when considering business disruption when client machines are inaccessible e.g. time to reimage PCs and data lost as a result of same. • ROI: $5-10 per PC Source: MDOP ROI Analysis by Wipro

6. MicrosoftDiagnostics & Recovery Toolset Powerful tools to accelerate desktop repair Benefits What it Does • Accelerate TCO savings by minimizing recovery time • Recover instead of reloading Windows • Make PCs safer to use • Recover unbootable PC • Access deleted files, manipulate services, reset passwords, & more • Detect and remove malware while the PC is offline “This toolset enables us to restore clients instantly without rebuilding them - saving up to six hours per instance.” David Smith Technical Support Center UMC Health System

7. Microsoft Diagnostics & Recovery Toolset Customer Scenarios

8. Customer Comments Case Study – Ultrasonic Precisions Inc. Quickly repair and restore data from unbootable or locked-out systems The Challenge Protect corporate data for 2,400 employees in 14 locations “We needed such a product, there were a lot of issues with file crashes and ineffective reporting, we anticipate significant future cost and productivity benefits for the IT department and end users from the Microsoft Diagnostics and Recovery Toolset.” The Results Help desk costs decrease by 27% End-user downtime expected to be significantly reduced by at least 50% - 60% and productivity improvements to be realized in the next six months Anticipate IT budget to be extremely reduced in the future and simplified administration Steven Fishman CIO, Ultrasonic Precisions Inc Source: IDC White Paper Sponsored by Microsoft, Improving Desktop Management with Microsoft Desktop Optimization Pack, Doc #207542, July 2007

9. Microsoft Diagnostics & Recovery Toolset Integrated into existing WinRE tools • DaRT will run on top of Windows Recovery Environment (WinRE) • WinRE provides Bitlocker unlock, Memory Diagnostic, Complete PC Restore, and System Boot File Repair • DaRT tools and WinRE tools can run side by side to help recover system

10. Microsoft Diagnostics & Recovery Toolset Powerful tools to accelerate desktop repair • Boot unstable or unbootable systems so you can: • Use Wizards to diagnose and repair issues • Reset local account passwords including Administrator • Safely recover deleted files • Edit the Windows registry, manage drivers/services • Access unbootable machines via the network • And More

11. Improved Security Features • Standalone System Sweeper is an offline malware removal tool that provides comprehensive on-demand antivirus and antispyware scanning capability that is especially effective against malware that utilizes rootkits* to avoid detection. • Standalone System Sweeper will also work with Windows XP and Windows Vista • * Rootkits are programs which can be used to subvert control of an Operating System from its legitimate users by concealing currently running programs/processes, critical system files, or other important information from the Operating System.

12. Improved Security Features IT Pro installs DaRT 6.5 on Windows 7 Machine Add latest AV/AS definitions ERD Commander is launched Create custom bootable CD (ISO) Boot from this CD an infected Windows XP, Windows Vista, Windows 7 Machine Standalone System Sweeper UI is displayed. Quick/custom/full scan can be performed Clean up infected machine and take action on files in different severity categories Delete, quarantine, ignore, ask user

13. DaRT in Action DEMO

14. Required Slide Resources Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet • http://microsoft.com/msdn

15. Required Slide Complete an evaluation on CommNet and enter to win!

16. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Required Slide