13 – Program Development & Languages

1. 13 – Program Development & Languages 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

2. ERP refers to the transfer of data between different companies using networks, such as the Internet. True or False 1

3. False 1 EDI (Electronic Data Interchange) refers to the transfer of data between different companies using networks, such as the Internet. (pg 475)

4. The objective of _____ is to gather useful data about the system under study. 2 • Data Design • b. Data Processing • c. Data Collection • d. Data Analysis

5. 2 c. The objective of Data Collectionis to gather useful data about the system under study. (pg 490)

6. Data Mining used in conjunction with Web site data is referred to as Web Mining. True or False 3

7. 3 True Data Mining used in conjunction with Web site data is referred to as Web Mining. (pg 469)

8. A Data Mart typically stores data for an entire enterprise. ________ Modified True or False 4

9. False 4 A Data Warehouse typically stores data for an entire enterprise. (pg 469)

10. Class Diagrams and Use Case diagrams are used to illustrate systems based on the concept of ________. 5 • procedures • b. functions • c. entities • d. objects

11. 5 Class Diagrams and Use Case Diagrams are used to illustrate systems based on the concept of d. objects. (pg 492)

12. With _____, both systems are operated in tandem until it is determined that the new system is working correctly, and then the old system is deactivated. 6 • phased conversion • b. direct conversion • c. parallel conversion • d. pilot conversion

13. 6 With c. parallel conversion, both systems are operated in tandem until it is determined that the new system is working correctly, and then the old system is deactivated. (pg 496)

14. Neural Networks is the field devoted to the study of robots – devices, controlled by a person or a computer, that can move and react to sensory input. Modified True or False 7

15. False 7 Robotics is the field devoted to the study of robots – devices, controlled by a person or a computer, that can move and react to sensory input. (pg 481)

16. The figure above shows the components of a(n) Information System Modified True or False 8

17. True 8 The figure above shows the components of a(n) Information System (pg 467)

18. _____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase. 9 • Customer service • b. Customer profiling • c. Service Personalization • d. Data mining

19. 9 b. Customer profiling is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase. (pg 469)

20. The purpose of the preliminary investigation is to define and evaluate the situation relatively quickly, to see if it is worthy of further study. Modified True or False 10

21. True 10 The purpose of the preliminary investigation is to define and evaluate the situation relatively quickly, to see if it is worthy of further study. (pg 488)

22. Artificial intelligence systems that attempt to imitate the way a human brain works are called ______. 11 • neural networks • b. expert systems • c. robots • d. biometric systems

23. 11 Artificial intelligence systems that attempt to imitate the way a human brain works are called a. neural networks. (pg 481)

24. When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as ___ 12 • computer-aided intelligence (CAI) • b. artificial intelligence (AI) • c. computer-aided manufacturing(CAM) • d. Computer intelligence

25. 12 When computer systems perform in ways that would be considered intelligent if observed in humans, it is commonly referred to as b. artificial intelligence (AI) (pg 478)

26. The _________ is a database that contains facts provided by a human expert and rules that the expert system should use to make decisions based on those facts. Completion 13

27. 13 The knowledge base is a database that contains facts provided by a human expert and rules that the expert system should use to make decisions based on those facts. (pg 480)

28. With a JIT system, inventory, production resources, and finished products are limited to the right number at the right time as required to fill orders. True or False 14

29. True 14 With a JIT system, inventory, production resources, and finished products are limited to the right number at the right time as required to fill orders. (pg 476)

30. Completion 15 A(n) _____ is used to describe the characteristics of data used in a database or other type of computer system.

31. Completion 15 A data dictionary is used to describe the characteristics of data used in a database or other type of computer system. (pg 492)

32. Completion 16 The systems that record the data generated from order transactions and help staff members manage them are called ________.

33. Completion 16 The systems that record the data generated from order transactions and help staff members manage them are called order entry systems. (pg 473)

34. 17 Managers are usually classified into three categories: executive, ________, and operational. • development • b. strategic • c. middle • d. decision

35. 17 Managers are usually classified into three categories: executive, c. middle, and operational. (pg 470)

36. 18 ___ is the phase of the system development in which the problem area is studied in depth and the needs of system users are assessed. • Preliminary investigation • b. System design • c. System analysis • d. System acquisition

37. 18 c. Systems analysis is the phase of the system development in which the problem area is studied in depth and the needs of system users are assessed. (pg 489)

38. Completion 19 The main output of the preliminary investigation is the ______ report, which includes the system analyst’s findings on the status of the existing system.

39. Completion 19 The main output of the preliminary investigation is the feasibility report, which includes the system analyst’s findings on the status of the existing system. (pg 489)

40. 20 ___ is a special type of large, integrated system that ties together all types of a company’s activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance. • ERP • b. EDI • c. GIS • d. DSS

41. 20 ERP is a special type of large, integrated system that ties together all types of a company’s activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance. (pg 475)

42. TPS transactions are typically processed using batch processing True or False 21

43. False 21 TPS transactions are typically processed in real time (pg 472)

44. True or False 22 Middle managers supervise non-management workers.

45. False 22 Operational managers supervise non-management workers. (pg 470)

46. 23 A person who studies systems in an organization in order to determine what work needs to be done and how this work may best be achieved. • Operations analyst • b. Systems analyst • c. I.T. Manager • d. Database administrator

47. 23 A person who studies systems in an organization in order to determine what work needs to be done and how this work may best be achieved. b. Systems analyst (pg 484)

48. Completion 24 A comprehensive collection of data about a company and its customers is a ____________

49. Completion 24 A comprehensive collection of data about a company and its customers is a data warehouse.

50. Multiple Choice 25 __________ focuses on specifying what the new system will look like and how it will work. a. Cost benefit analysis b. Data analysis c. System Design d. Feasibility Study