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ISS Services

ISS Services. December, 2010. Always on HP S upport for ISS Delivering proven customer value. HP Technology Services. EXPECTATION. EXPECTATION. “Know my technology better than anyone. Fix it before it breaks.”. “Make it easy to keep my existing technology up to date.”. VALUE. VALUE.

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ISS Services

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  1. ISS Services December, 2010

  2. Always on HPSupport for ISSDelivering proven customer value HP Technology Services EXPECTATION EXPECTATION • “Know my technology better than anyone. Fix it before it breaks.” • “Make it easy to keep my existing technology up to date.” VALUE VALUE • Maximize ProLiant and Blade Server availability and minimize business disruption • Proactive recommendations to maximize the value of your HP ProLiant and BladeSystem investment EXPECTATION EXPECTATION • “Give me the best customer support experience I can get and good value for my investment.” • “Be easy to do business with. • Make things simple.” VALUE VALUE • Ability to easily align support service level to business needs worldwide • Focus your people on your business − trust HP on even the most complex, ProLiant scale out, cloud, or virtualized server problems, anywhere

  3. A DIFFERENTIATED HP PRODUCT EXPERIENCEALWAYS ON HP SUPPORT FOR ISS HP Technology Services IMPROVED AVAILABILITY ACCOUNTABILITY • Largest supplier of IT services in the world • Extensive service partner network • Strategic services engineering relationships with key alliance partners (Microsoft, SAP, Oracle, Red Hat, SUSE, Citrix, etc.) • 24x7 FREE remote monitoring • Industry-leading support automation tools and processes • 1,600 best practices for service improvement PROACTIVE SUPPORT MAXIMIZED PERFORMANCE • IDC ranks HP as #1 in overall satisfaction with support services contract by service provider • 6-hour Call-to-Repair regardless of severity level • Single point of accountability for server storage, software, and networking • Defined proactive services experience with flexible offerings to meet business needs • 30 global multivendor labs to resolve complex issues • 6000+ high availability experts

  4. CUSTOMER EXPERIENCE HP Technology Services c3000/c7000 BladeSystem • Installation and configuration of hardware and software (Operating System, Insight Control) including installation and configuration of HP Systems Insight Manager. • Configuration and testing of BladeSystem and HP Virtual Connect modules and Ethernet interconnect switches. • Proactive options available through purchase and usage of Proactive Select Credits • HP Insight Remote Support for round the clock monitoring and problem diagnosis.

  5. PROLIANT c3000 AND c7000 BladeSystem HP Technology Services

  6. Additional Services to ConsiderPROLIANTc3000/c7000 BLADESYSTEM HP Technology Services Virtualization Consulting Services Proactive Select • 7-10 Servers 60 Credits • 20 Credits: BladeSystem Firmware Update Service – First Enclosure. This service reviews your BladeSystem (non-Matrix) firmware versions and then installs the appropriate firmware bundle. • 40 Credits: Blade Technology and Toolset Review. Assesses the usage of one HP Blade enclosure and components, and related HP Blade management software, and provides recommendations for improvement. • 4-6 Servers 30 Credits • 20 Credits: BladeSystem Firmware Update Service – First Enclosure. This service reviews your BladeSystem (non-Matrix) firmware versions and then installs the appropriate firmware bundle. • 10 Credits: Blade Technology Bulletin. Semi-annual bulletin prepared by your Account Support Manager (ASM), providing version and usage advice for the HP software, firmware, and drivers in the Customer’s HP Blade hardware and management software suit • 1-3Servers 10 credits • 10 Credits: Blade Technology Bulletin. Semi-annual bulletin prepared by your Account Support Manager (ASM), providing version and usage advice for the HP software, firmware, and drivers in the Customer’s HP Blade hardware and management software suite Startup and Software Support • HP Startup Virtual Connect Enterprise Manager • HP 3 year 24x7 Microsoft Operating Environment Software Support • HP 3 year 24x7 Microsoft Operating System only Software Support • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32 • HP custom factory build and configuration + on site deployment via Factory Express.

  7. CUSTOMER EXPERIENCE ProLiant DL700/900 Series Servers • Install, setup and test ProLiant hardware in a timely and professional manner. • Installation and basic configuration of HP Insight Control on HP ProLiant server including installation and configuration of HP Systems Insight Manager. • Proactive options available through purchase and usage of Proactive Select Credits • HP Insight Remote Support for round the clock monitoring and problem diagnosis.

  8. PROLIANT DL700/900 SERIES SERVERS

  9. ADDITIONAL SERVICES TO CONSIDERPROLIANT DL700/900 SERIES SERVERS Data Center Consulting Services • Data Center Consolidation Strategy, Discovery, Consolidation Design and Consolidation Transition Proactive Select • 7-10 Servers Sell 60 Credits (UL520E) • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only • 50 Credits: Quick Thermal Assessment. Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement. • 4-6 Servers Sell 30 Credits (UL519E) • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only • 20 Credits: System Health Check (onsite) Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The Customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an Executive Summary prepared by an HP consultant. Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report. • 1-3Servers Sell 10 credits (Jan 2010, UV697E) • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations., but not installs. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Startup and Software Support Opportunities • HP Startup Linux Server O/S Service (U8141E) • HP Microsoft Windows Server Operating System - Installation and Startup (U5717E) • HP Startup VMware Virtual Infrastructure Standard Service (UF366E) • HP 3 year 24x7 Microsoft Operating System only (UF108E) or Operating Environment Software Support (UB921E) • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support (UE866E) • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA3 (UA276E) • HP custom factory build and configuration + on site deployment via Factory Express.

  10. CUSTOMER EXPERIENCE BY LEVEL HP Technology Services ML/DL 300/500 Series ProLiant Servers • Install, setup and test ProLiant hardware in a timely and professional manner. • Installation and basic configuration of HP Insight Control on HP ProLiant server including installation and configuration of HP Systems Insight Manager • Proactive options available through purchase and usage of Proactive Select Credits. • HP Insight Remote Support for round the clock monitoring and problem diagnosis.

  11. PROLIANT ML/DL 300/500 SERIES SERVERS HP Technology Services

  12. Additional Services to Consider PROLIANT ML/DL 300/500 SERIES SERVERS HP Technology Services Proactive Select • 7-10 Servers 60 Credits • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only • 50 Credits: Quick Thermal Assessment. Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement. • 4-6 Servers 30 Credits • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only • 20 Credits: System Health Check (onsite) Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The Customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an Executive Summary prepared by an HP consultant. Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report. • 1-3Servers 10 credits • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations., but not installs. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Startup and Software Support Opportunities • HP Startup ProLiant DL38x Service (includes Microsoft/Novell/Linux OS) • HP 3 year 24x7 Microsoft Operating Environment Software Support • HP 3 year 24x7 Microsoft Operating System only Software Support • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32 • HP custom factory build and configuration + on site deployment via Factory Express.

  13. CUSTOMER EXPERIENCE BY LEVEL ProLiant ML/DL 100 Series Servers • Proactive options available through purchase and usage of Proactive Select Credits. • Remote monitoring and problem diagnosis and support • Install, setup and test ProLiant hardware in a timely and professional manner.

  14. PROLIANT ML/DL 100 SERIES SERVERS

  15. ADDITIONAL SERVICES TO CONSIDERPROLIANT ML/DL 100 SERIES SERVERS Proactive Select • 7-10 Servers Sell 30 Credits (UL519E) • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only • 5 Credits: Server Firmware Update Installation for Entry-Class Server – First Server Installation of system firmware updates as specified in the “Server Firmware Update Recommendations” Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity Entry-Class Server in a customer engagement. • 5 Credits: Server Firmware Update Installation for Entry-Class Server – Two Additional Servers. during the same engagement at the same location. • 5 Credits: Operating System Patch Analysis. Provides patch analysis, available for HP-UX, MPE, Tru64 UNIX®, OpenVMS, Linux operating systems (OS), and Microsoft Windows for one operating system/operating environment instance. • 5 Credits: Operating System Patch Analysis - 10 Additional Operating System Instances during the same engagement. • 4-6Servers Sell 10 credits (Jan 2010, UV697E) • 10 Credits: Server Firmware Update Recommendations. Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity and HP9000 servers. Service activity provides firmware update recommendations only Startup and Software Support Opportunities • HP Startup Linux Server O/S Service (U8141E) • HP Microsoft Windows Server Operating System - Installation and Startup (U5717E) • HP 3 year 24x7 Microsoft Operating Environment Software Support (UB921E) • HP 3 year 24x7 Microsoft Operating System only Software Support (UF108E) • HP 3 year 24x7 SUSE x86 2-32 CPU Software Support (UE866E) • HP 3 year 24x7 Software Support Unlimited Red Hat Enterprise Server-IA32 (UA276E)

  16. CUSTOMER EXPERIENCE HP Technology Services A-Series Mid Range Switches Installation and implementation services are determined based on specific customer needs. Installation and implementation services can include network design, configuration, installation, network documentation, testing, cutover support and training. Customer manages the network themselves.

  17. A-SERIES: A55XX SI/EI SWITCH HP Technology Services

  18. CUSTOMER EXPERIENCE HP Technology Services FOR: Enterprise Virtual Array, EVA 4400 P4000: Storage Area Network (SAN) Solutions P2000: MSA SAN Storage Arrays HP installs, sets-up and test your hardware and software, on site—including configuration, delivers custom-tailored deployment of the storage so that it is properly integrated into your customer’s environment

  19. P4000:STORAGE AREA NETWORK (SAN) SOLUTIONS HP Technology Services

  20. ENTERPRISE VIRTUAL ARRAY, EVA 4400 HP Technology Services

  21. P2000: MSA SAN STORAGE ARRAYS HP Technology Services

  22. Let’s do amazing.

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