Learning Services: Update on Certificate Programs and General Enrollment Offerings

1. Learning Services: Update on Certificate Programs and General Enrollment Offerings

2. Programs • Manager Development Program (MDP) • Experienced Managers • Associate Directors • Directors • Supervisor Development Program (SDP) • New, less-experienced Managers • Supervisors • Administrative Professionals Program (APP) • Administrative Assistants • Executive Assistants • Program Coordinators • Mentor Emory • All levels

3. University Participation Since 2008

4. Manager & Supervisor Programs Kickoff Continuous Learning PreAssessment Graduation Development for Managers & Supervisors Cohort Learning Sessions Post Assessment Development Planning Project Presentations Action Learning Projects

5. Manager Development Program Workshop Topics Essentials of Leadership Building an Environment of Trust & Ethics Birkman & Capstone Project Review Managing a Diverse Team/EOP & Legal Issues Crucial Conversations (2-day) Coaching for Success & Coaching for Improvement Managing Performance Problems Adaptive Leadership Essential Interviewing Skills Retaining Talent Innovations and Change Oral Presentation Skills Graduation Supervisor Development Program Workshop Topics Getting Started as a New Leader Essentials of Leadership Building an Environment of Trust & Ethics Birkman and Capstone Project Review Crucial Conversations (2-day) Leading a Diverse Team/EOP & Legal Issues Setting Performance Expectations Coaching for Success & Coaching for Improvement Managing Performance Problems Delegating for Results Leading Change Oral Presentation Skills Graduation Manager & Supervisor Programs * $900 is the amount that is charged to the participant’s department, and does not include all the actual costs of the program.

6. Administrative Professional Program (APP) Program Components* • Introduction to the Certificate & Interaction Skills for Success • Increasing Personal Effectiveness (2 days) • Crucial Conversations (2 days) • Appreciating “Conversity” • Improving Work Processes/Managing Your Workload • Project Management • Help Me to Help You (Customer Service) • Business of Higher Education and Ethics • Better Business Writing • Presentation Skills • Process Improvement Presentations and Graduation *Note: Specific titles are subject to change. $600 is the amount that is charged to the participant’s department, and does not include all the actual costs of the program

7. Sample Projects Completed in Programs • Manager Development Program • Emory Graduate Division of Biological & Biomedical Sciences Community Outreach -- Margie Varnado • Tuition Reimbursement Online Application – Kay Manning • Development of an AALAS Certification Examination Preparation Course -- Mark Sharpless • Supervisor Development Program • Office for Clinical Research Centralized Invoicing Transition from the Winship Cancer Institute's Clinical Trials Office – Ronald Roemer • Electronic Material Requisition – Philmon Thomas • Administrative Professionals Program • Process for Success: Improved Physician Employment Agreement Review – Stephanie Jinks • Using Online Social Networking Sites to Reconnect with Alumni (GBS) – Lisa Dupre • Alternate Contact Directory – Shea Peoples

8. Important Information and Dates • 2010 Applications will be available October 9, 2009 on Learning Services Website • Deadline to submit applications = November 2, 2009 • Notification of Acceptance = December 18, 2009 • Program Kickoff Dates = February 2010 and June 2010 • Note: Only one cohort for Mentor Emory (Feb. 2010)

9. Certificate Programs: Nomination/application selection process Structured curriculum with mandatory attendance Assessments incorporated Applied learning Move through in cohorts 8-12 month commitment Graduation and certificate Cost based on program Learning Tracks: General enrollment open to everyone Select only what is needed Do not have to take everything within a track Can select courses across tracks Not set up with cohorts No long-term commitment No completion certificates Cost based on course selection Certificate Programs vs. Learning Tracks

10. General Enrollment Offerings Learning Tracks • Aspiring Leaders • Coaching & Feedback • Customer Service • Interpersonal Skills • Project Management

11. Aspiring Leaders Achieving Your Leadership Potential The Business of Higher Education Influential Leadership Taking Charge of Your Development (web-based course) Improving Personal Productivity Leadership Networking Coaching & Feedback Crucial Conversations Feedback Essentials Managing Performance Problems Reviewing Performance Progress Setting Expectations Customer Service Help Me to Help You Creating a Service Culture: The Leader’s Role Service Plus Taking Action to Solve Problems Learning Tracks

12. Interpersonal Skills Better Business Writing Crucial Conversations Increasing Personal Effectiveness Interaction Skills for Success Professional Grammar Working Through Conflict Building Trust Oral Presentation Skills Project Management The Business of Higher Education Crucial Conversations Influential Leadership Project Management Making Meetings Work (Web-Based Course) Improving Personal Productivity Oral Presentations Skills Partnerships for Improvement Learning Tracks

13. New Learning Tracks for 2010 Executive Track Target audience – Directors and above Business of Higher Education Target audience – all employees, especially those new to academia New Courses Time Management Leading a Multi-Generational Workforce (2010) Change Management (2010) Business of Higher Education Project Management Web-Based Courses Taking Charge of Your Development Developing Others Making Meetings Work New Courses & Tracks

14. Wanda J. Hayes, Ph.D. Director, Learning Services 404-727-0413 Anadri Chisolm-Noel Manager, Training 404-712-8941 La Sheree Mayfield Program Coordinator 404-727-7607 Anisthasia Carter Senior Training Consultant 404-727-9563 William O’Neal Senior Training Consultant 404-727- 7660 Carolyn Yanes, Ph.D. Training Consultant 404-727-1589 Learning Services: Contacts www.hr.emory.edu/learningservices