Learning Support Center Programs & Services

1. Learning Support Center Programs & Services Supporting Every Student & Beyond Kellogg 2005 FLC

2. Tuesday Workshop: Professional Challenges/Opportunities Network Learn Research Present Publish Consult Kellogg 2005 FLC

3. Wednesday Workshop: The Newest Challenge for Learning Support Professionals Online Students Online Instructors Online Course Designers Significant Others Kellogg 2005 FLC

4. Learning Support Center Programs & Services Supporting Every Student & Beyond Kellogg 2005 FLC

5. Workshop Abstract This workshop will include definitions, interface with developmental education programs and services, tutoring, traditional and online; reading and study skill, one-on-one, small group, invited classroom presentations, and campus-wide workshops; writing and math services ,and  ESL services (Conversation LABS). In addition, program and center management, record keeping, and publicity and public relations.  Research on effectiveness of services, and integration into mainstream of institution Kellogg 2005 FLC

6. Workshop Overview Part One Learning Support Centers: A Brief History Definitions Programs & Services Delivery Modes Kellogg 2005 FLC

7. Workshop Overview (continued) Part Two Program Management Public Relations & Publicity Program Evaluation Benchmarking & Best/Promising Practices Next Steps Unfinished Business Kellogg 2005 FLC

8. Workshop Collegial Groups Kellogg 2005 FLC

9. Time Out . . . Kellogg 2005 FLC

10. LSC: A Brief History • 1875 First Psychological Laboratory founded by William James at Harvard University • 1936 Reading Laboratory established at NYU • 1946 Bureau of Study Counsel at Harvard with William G. Perry as its first director • 1963 First published article using the term, “learning center,” in higher education Kellogg 2005 FLC

11. LSC: A Brief History • 1965 First published article on a community college learning center (Brown, E. T. Wilson Library Bulletin) • 1966 WCRLA began at San Bernardino College • 1970 First article on the learning center as change agent. (Hultgren, D. “The role of the individual learning center in effecting educational change.” 19th Yearbook of National Reading Conference. • 1971 First published use of the term, “learning assistance” • 1972 First comprehensive LAC (LASS) founded at CSU Long Beach Kellogg 2005 FLC

12. LSC: A Brief History 1973 First article published on LAC data collection by Margaret Devirian 1975 First major book on learning centers in higher education (Peterson, G. T. The learning center: A sphere for nontraditional education. Hamden, CT: Shoestring Press) 1975 ACPA appointed a task force on learning centers becoming Commission XVI in 1977. 1977 First annual institute for learning center directors and staff founded by Martha Maxwell at UC Berkeley Kellogg 2005 FLC

13. LSC: A Brief History • 1977 First published article on learning center management (Christ, F. L. “Management of a learning assistance center” 10th annual Proceedings of WCRLA) • 1978 First and only national survey of learning centers (Sullivan, L. A guide to higher education learning centers in the US and Canada. Entelek) • 1978 First annual National Conference on College Learning Centers sponsored by Long Island U Kellogg 2005 FLC

14. LSC: A Brief History • 1978 First issue of JD&RE with opening article on ACPA Commission XVI by Hunter Boylan and Robbie Nayman • 1979 Publication of Improving Student Learning Skills by Martha Maxwell • 1980 First Kellogg Institute at Appalachian State University • 1983 CRLA institutes its LC Management SIG with Patti Dozen as its leader. Kellogg 2005 FLC

15. LSC: A Brief History 1980 First volume of 12 in New Directions Series for Learning Assistance 1983 First recipient of the John Champaign Memorial Award to the LAC at CSU Long Beach 1985 MCLCA founded. Becomes NCLCA in 1999. 1994 LRNASST began with Guillermo Uribe, UA, as its manager. Moved to USF in 2001with Winnie Cooke as the new manager Kellogg 2005 FLC

16. LSC: A Brief History 1996 LSCHE began as collaborative arrangement with Maricopa CCD (Lindex 1965) 2001 CRLA published learning center monograph. 2001 First annual LSCHE award for learning center websites. 2005 and Beyond You and I are the writers of learning assistance history Kellogg 2005 FLC

17. Time Out . . . Kellogg 2005 FLC

18. Some Definitions(HO) Kellogg 2005 FLC

19. Time Out . . . Kellogg 2005 FLC

20. Programs & Services • Tutoring • Supplemental Instruction • Writing • Math • Study Strategies • Special Populations • Other? Kellogg 2005 FLC

21. Tutoring • CRLA Certification • Association for Tutoring Profession • National Tutoring Association Kellogg 2005 FLC

22. Supplemental Instruction Kellogg 2005 FLC

23. Writing Skills Kellogg 2005 FLC

24. Math Skills Kellogg 2005 FLC

25. Study Strategies: What are They? • Goal Setting • Time Management • Task Organization • Study-reading • Listening/Notemaking • Test Taking • Memorization • Writing a Research Paper • Other Kellogg 2005 FLC

26. Study Strategies Materials • Diagnostic Surveys • Skills Guides • Writing • Math Kellogg 2005 FLC

27. Study Strategies: Can We Justify at the College Level? • References to Answer Questions Like the Following: Do students need such programs? Do such programs work? Are programs cost-effective? Do they help to retain students? Are learning skills important for academic success? Why should we develop a learning assistance support program? Kellogg 2005 FLC

28. Indeed, Who Does Not? Study Strategies: Who Needs Them? Kellogg 2005 FLC

29. Learning Center Justification • Books • Articles • Program Justification • Dissertations & Theses • Annual Reports Kellogg 2005 FLC

30. Time Out . . . Kellogg 2005 FLC

31. Delivery Modes Workshops Classroom Presentations Small Groups One-on-one and Paired Referral to Study Strategies Materials: Print and Internet Kellogg 2005 FLC

32. Delivery Modes Workshops Classroom Presentations Small Groups One-on-One Paired Referral to Print and/or Internnet Materials Kellogg 2005 FLC

33. Workshops Campus Wide (Open to All) Faculty Invited At Orientation Programs With Special Populations Kellogg 2005 FLC

34. Special Populations Workshops Clubs and Associations Fraternities and Sororities Athletes Online Students Kellogg 2005 FLC

35. Non Student Populations Clerical and Administrative Staffers Faculty Deans, Vice-presidents, and the President Kellogg 2005 FLC

36. Outreach Alumni Secondary Schools Business & Industry Non Institution Online Students Kellogg 2005 FLC

37. Delivery Modes Workshops Classroom Presentations Small Groups One-on-One Paired Independent Activities: Print and/or Internet Kellogg 2005 FLC

38. Survey Protocol Diagnose Prescribe Follow-up Kellogg 2005 FLC

39. Time Out . . . Kellogg 2005 FLC

40. Next Steps So, what have I learned in this workshop? With whom can I share what I have learned? What practical use can I make of what I have learned? What can I do with what I have learned when I get back to my institution? How can I insure that I follow through with my next steps? Kellogg 2005 FLC

41. Next Steps • Phase 1: Quiet Time • Phase 2: Paired Sharing • Phase 3: Table Group Sharing • Phase 4: Group Show and Tell • Phase 5: Sum is Greater Than Its Parts Kellogg 2005 FLC

42. TO KNOW IS NOT TO DO! Kellogg 2005 FLC

43. Be Proactive NOT Reactive Kellogg 2005 FLC

44. Time Out . . . Kellogg 2005 FLC

45. Kellogg 2005 FLC

46. Learning Support Center Programs & Services: Part Two Supporting Every Student Accountably, Effectively, Efficiently Kellogg 2005 FLC

47. LSC Program Management Accountable Management Public Relations & Publicity Program Evaluation Benchmarking & Best Practices Next Steps Unfinished Business (etc) Kellogg 2005 FLC

48. Some Types of Program Managers Has Prior Effective Performance Requires New Knowledge and Skills Learns to Manage by Managing Has a Management Mentor Kellogg 2005 FLC

49. Management Styles Seat of the Pants Manager Trial and Error Managers Crisis to Crisis Managers Do It All Myself Managers Apathetic and Unmotivated Managers Management Approach Managers Kellogg 2005 FLC

50. Accountable Management MBO: The Manager’s Tool Box Kellogg 2005 FLC