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Elements of strategy. William A. Sodeman, Ph.D. Levels of strategy. The overall strategic plan is expressed as multiple levels of strategy Higher-order levels reflect long-term goals Lower-order levels address specific and detailed goals and plans. Levels of strategy. Key success factors.
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Elements of strategy William A. Sodeman, Ph.D.
Levels of strategy • The overall strategic plan is expressed as multiple levels of strategy • Higher-order levels reflect long-term goals • Lower-order levels address specific and detailed goals and plans
Key success factors • Usually abbreviated as KSFs • Skills or capabilities that every competitor in an industry must possess or have
Defining the KSF • What is expected of the company by: • Suppliers • Customers • Government • Neighbors • Regulators • Other stakeholders
Examples of KSFs • 24-7 FOREVER technical support • Distinctive branding • Company owned distribution or retail channels • Drive-through lanes in suburban stores • Online bill payment for utilities and telecom companies
The driving force • There are nine areas that companies must address in their strategies and operations • Only ONE of these areas is the primary or driving force for the company