UNIT 3

1. UNIT 3 Without reference, identify basic facts and terms pertaining to professional relations, standards of ethics, and standards of conduct with at least 70 percent accuracy

2. PROFESSIONAL RELATIONS • Purpose of professional relations: • Establish rapport with: • Patients • Medical staff members • Other support personnel • Promote understanding • Easing patient nervousness • Explaining to staff members what your doing and why its necessary

3. PROFESSIONAL RELATIONS • Create working relationships • With medical staff • With patients by: • Showing compassion • Respecting their privacy • Communication • The key to all human relations

4. PROFESSIONAL RELATIONS • Obtaining information • Patient condition and/or restrictions • Staff members relating to equipment maintenance • Relaying information • Scheduling maintenance • In-service training • Safety briefings • Equipment consultations

5. PROFESSIONAL RELATIONS • How communication effects professional relations • Forms of communication • Written • Verbal (speech) • Non-verbal (body language) • Physical appearance • Uniform/dress • Grooming/hygiene

6. PROFESSIONAL RELATIONS • Body language • Eye contact • Facial expressions • Gestures • Posture • Barriers to effective communication • Unprofessional appearance • Poor personal hygiene • Dirty or sloppy uniform • Poor posture

7. PROFESSIONAL RELATIONS • Negative attitude • Snobbishness • Rudeness • Defensiveness • Personal biases • Lack of organization • Inability to organize your thoughts • Not knowing your subject matter • Relaying erroneous information

8. PROFESSIONAL RELATIONS • Poor vocabulary • Causes confusion • Can give the appearance of incompetence • Ways to improve our professional relations • Look professional - first impressions are lasting impressions • Appearance - is extremely important when dealing with others • Uniform and grooming • Good posture

9. PROFESSIONAL RELATIONS • Be positive • Be alert • Show courtesy to others • Take pride in your work • Attitude • Strive to do your best • Follow checklists/procedures • Know your limitations and seek assistance when in doubt • Be a team player

10. PROFESSIONAL RELATIONS • Organize your thoughts • Know your subject matter • Always relay reliable/accurate information • Continue your education • Upgrade/qualification training • Off duty education • Seek international certification

11. PROFESSIONAL RELATIONS • Ethical considerations • Ethics is the discipline concerned with what is right or wrong conduct • Ethics involves morals and making choices or judgments about what should or should not be done • An ethical person behaves and acts in the right way • Professional groups each have a code of ethics • The code consists of rules or standards of conduct • All members of the group are expected to follow the rules

12. PROFESSIONAL RELATIONS • Medical ethics that relate to the patient • Respect patients and their rights to privacy • Do not discuss patient problems, conditions, or personal information • Coordinate your maintenance to minimize any intrusions on a patient's privacy • Consider the patient's needs to be more important than your own desires • Explain what you're doing when working in the patient's environment to help alleviate any fears • Take that few extra minutes to finish a job rather than prolonging the inconvenience to a patient

13. PROFESSIONAL RELATIONS • Do not perform tasks for which you have not been trained, instead, seek assistance from a trained medical technician • Conduct • Promote professional relations • Your professional image • Strive to be the best • Set standards for appearance • Spread a positive attitude • Take pride in your work • instill teamwork

14. PROFESSIONAL RELATIONS • Have integrity to do the job right • Always consider safety • Follow proper procedures • Complete all work in a timely manner • Show others that you can be relied upon • Recognize your limitations • Seek assistance when necessary