WICKED PROBLEMS and EVIL PEOPLE Hank Clemmensen IAFC President and Chairman of the Board

1. WICKED PROBLEMS and EVIL PEOPLE Hank Clemmensen IAFC President and Chairman of the Board

2. “A Good Hockey Player Plays Where The Puck Is. A Great Hockey Player Plays Where The Puck Is Going To Be.” ~ Wayne Gretzky Wicked Problems

3. “Wicked problems" is a term used to describe a problem that is difficult or impossible to solve because of incomplete, contradictory, or changing requirements. Wicked Problem Defined

4. The term ‘wicked’ is not used to denote evil, but rather its resistance to finding a solution. Solving one aspect of a wicked problem may reveal or create other problems. Wicked Problem Defined

5. Problems have we been avoiding? What makes these problems so uncomfortable? Do we solve those problems now or wait until they grow larger? Can we solve these problems alone? Are the solutions sustainable? Wicked Problems

6. Cost-Efficiency Data Deployment and Staffing Culture Political Acumen Wicked Problems in the Fire Service

7. Cost Efficiency What is effective vs. efficient? What community defines it? Some get really low cost, and some get really high service – is there a correlation? Who is responsible for defining it? Whose model do you follow? Do we really save the building? Is EMS effective? Wicked Problem

8. Data Who has the model system? Who uses it to make decisions? How accurate is the data? Who do you compare yourself to? How do you determine what to capture? Automated alarms? Outcome-based research San Jose IBM Study Wicked Problem

9. Deployment and Staffing 1710/1720 and NIST study gives decision information. Local leaders? How much is four-person staffing worth to a community? Dynamic staffing models? Peak Activity Units Volunteer vs. POP vs. Overtime vs. full-time staff One-fire fire department Wicked Problem

10. Rapid flashover: modern = 3.5 minutes, legacy = 29.5 minutes Ventilation to untenability: 100 seconds/1 story 200 seconds/2 story 10 seconds to flashover Opening the front door is ventilation Can’t push fire from outside UL Ventilation Study

11. Culture Swing from fire to EMS/all-hazards How many test for EMS vs. fire skills? Generational differences Diversity and inclusiveness What skills are needed now? 24 and 48 hour shifts Image issues Age requirements / changes Wicked Problem

12. Political Acumen How much training does a chief get in politics? Grey areas abound Political appointees Working with the elected body Working with the citizenry Working with labor Being a part of local and state government Ethics Wicked Problem

13. What’s next? Create dialogue and discussion Put issues out for debate If we don’t solve them or part of them, someone will solve them for us Wicked Problems

14. EVIL PEOPLE

15. Active shooter incidents are occurring about once each week Police are on scene in avg of 3 minutes Average active shooter incident lasts about 12 minutes 20% involve the use of IEDs 50% of police officers in Newtown have not returned to work 75% of IAFC survey respondents have no active shooter plan Factoids

16. Fire/EMS must engage in a different way Leadership matters Must be a consistent level of training for all responders Active Shooter System Approach

17. Must know counterparts in law enforcement and EMS Train and exercise together Must establish clear protocols on multi- agency responses Active Shooter Systems Approach

18. Equipment options and sharing tricks of the trade Legal responsibilities ICS/NIMS must be consistently used and reinforced Effort by some law enforcement to not have ICS What is the alternative? Terminology Issue PTSD Program Active Shooter Systems Approach

19. So What’s Next for Active Shooter Incidents?

20. WICKED PROBLEMS • and • EVIL PEOPLE • Hank Clemmensen • IAFC President • and • Chairman of the Board