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SOFTWARE PROCESS IMPROVEMENT WHAT WORKS?

Boston SPIN April 18, 2000. SOFTWARE PROCESS IMPROVEMENT WHAT WORKS?. Dolores McCarthy Computer Sciences Corporation. COMPANY BACKGROUND. Computer Sciences Corporation Supporting Volpe National Transportation Center Project sizes vary from $3000 to $10 million

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SOFTWARE PROCESS IMPROVEMENT WHAT WORKS?

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  1. Boston SPIN April 18, 2000 SOFTWARE PROCESS IMPROVEMENT WHAT WORKS? Dolores McCarthy Computer Sciences Corporation

  2. COMPANY BACKGROUND • Computer Sciences Corporation • Supporting Volpe National Transportation Center • Project sizes vary from $3000 to $10 million • Applications mostly information systems for • government customers • Working on SPI since 1997 • Maturity level varies among divisions • Many at Level 1+ • Some approaching Level 2 and 3

  3. PROCESS IMPROVEMENTS THAT WORKED • Tracking requirements changes • Documenting Life Cycles • Peer reviews • Organization charts • Posting project schedule and updates • Configuration management plans • Quality assurance plans • Test plans

  4. ENABLERS TO PROCESS IMPROVEMENTS • SEI lead assessor in house • Project assessments and action plans • Training in SEI CMM • Training in Peer Reviews • Training in QA, CM, Test, RM • Asset library • Software Development Process Guide for Level 2 • Document templates • Sample documents • Cheerful attitude

  5. IMPROVEMENTS’ EFFECT ON ORGANIZATION • CCB established • More dialogue and agreement among implementers • Less confusion • Roles and responsibilities clarified • Improved morale • Better management insight into project • Peer reviews find problems early - improve productivity • Success genders success by example • Reaching for more improvement

  6. FACTORS AFFECTING IMPROVEMENT • Organization level SEPG had a charter • Weekly meetings of SEPG • Status reports to upper management • Establishment of organization SPI assets • Advertising • Large or small projects need a champion • Customer needs to agree if costs are substantial • Training and awareness essential

  7. HOW LONG FOR IMPROVEMENT? • Projects vary • Sometimes a week, as with a document template • or sample document • Sometimes a few weeks, as with implementing CM • Sometimes longer depending on culture and customer • At least a year and a half if reaching for Level 2 and 3

  8. RECOMMENDATIONS • Work in reality • Set expectations • Report results • Praise • Place SPI assets on an intranet • Research to update assets • Hang in for the long term • Spread the good news • Just-in-time training • Make changes gradually • Be flexible • Stay positive

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