Team-Building & Norms

1. Team-Building & Norms HRT 382

2. Thanks to: • Ken Blanchard, Patricia Zigarmi, & Drea Zigarmi, authors ofLeadership and the One Minute Manager • Ken Blanchard, Donald Carew, and Eunice Parisi-Carew, authors of The One Minute Manager Builds High Performing Teams • R. B. Lacoursiere, author of The Life Cycle of Groups: Group Developmental Stage Theory

3. Thanks to: • Stephen P. Robbins, author of Organizational Behavior: Concepts, Controversies, and Applications • Tools for Teams: Building Effective Teams in the Workplace, edited by Craig Swenson • Robert H. Woods and Judy Z. King, authors of Quality Leadership and Management in the Hospitality Industry

4. Individual Development • Competence • Knowledge • Skill • Commitment • Confidence • Motivation

5. Individual Development Stages

6. Coaching Choices • Directive Behavior • Supportive Behavior

7. Coaching Stages • Directing Structure, organize, teach & supervise • Coaching Direct and support • Supporting Praise, listen & facilitate • Delegating Turn over responsibility for decision-making

9. Group Development • Orientation • Called “Forming” in Tuckman’s model (from Robbins) • Uncertainty about purpose, structure & leadership • Members are “testing the waters” • Dissatisfaction • Called “Storming” in Tuckman’s model • Characterized by intragroup conflict • Members accept the existence of the team, but individuals resist the constraints on their individualism

10. Group Development • Resolution • Called “Norming” in Tuckman’s model • Characterized by cohesiveness, identity, structure, and a set of expectations • Members develop closer relationships • Productivity • Called “Performing” in Tuckman’s model • Structure of the team is fully functioning • Members’ energy has moved from getting to know phases to getting the work done

11. Group Development • Tuckman & Jensen’s model includes a final phase called “Adjourning” • This would be characterized by a temporary committee completing a task or achieving results based upon a goal • Your team may go through these five stages twice…

12. Group Developmental Stages

14. Group Orientation • Instructors will form the initial teams • The Management Plan and HRT 383 will help you frame your purpose • Instructors will offer insight into structure, but what your team does and how it gets accomplished is your business

15. Group Dissatisfaction • What might you expect? • The Team • Your management position • Your week of management • Formal vs. Informal Leadership

16. Group Resolution • Behavioral Norms • State Actions • State Behaviors • Focus on the POSITIVE • Team “Code of Conduct”

17. Decision-Making Model • Mind-Set • What norms of behavior have worked for you in previous groups or teams? • What challenges did you face?

18. Decision-Making Model • Problem definition • Each team needs a set of working norms • These are “living, breathing” norms

19. Decision-Making Model • Solution Criteria • Must – Everyone participates in development • Must – State in behavioral terms • Must – Every team will have and use • Should – Solidify agreement with consensus • Nice, too – All “Thumbs Up”

20. Decision-Making Model • Possible Solutions • Each person make a list of his or her “top three” • Compare and combine lists • Discuss and adjust • Solution Choice • Implementation

21. Example Norms • We will refrain from sidebars, plops, and any activities that detract from the group process. Notice the jargon? • We will maintain and share a positive attitude. • We are willing and eager to help one other. • We believe in being respectful of each other at all times.

22. Example Norms • We will maintain communication with each other, whether day or night. • We will be open, honest and professional in our communication at all times. • We will openly share our thoughts and ideas with the team • We will be courteous and truly listen when others are sharing their thoughts and ideas.

23. Example Norms • We will not bring our personal conflicts to the group. • We will follow through on our individual and our team responsibilities. • We will be responsible to each other, in part by doing what is needed for others and for accomplishing what is agreed upon.

24. Example Norms • We will respect diversity and welcome discussion from all members of the group. • We will share the expertise and workload with one another. • We will be punctual, prepared, positive, and actively participate in all meetings. • Consensus will be reached after thoughtful, inclusive input.

25. Example Norms And, of course… • We will have fun and enjoy the process!

26. Group Production • Getting the Management Plan done • Why not just jump right in? • Creating a guiding purpose • Team Philosophy • Team Mission

27. Group Adjournment • Temporary break • What will happen next quarter? • Forming • Storming • Norming • Performing • Adjourning

28. What’s Next? • Forming • Storming • Norming • Performing