How can your practice medical practice overcome front desk burnout

1. How can your Medical Practice Overcome Front Desk Burnout?

2. Does your Medical Practice struggle with front office exhaustion that leads to Frustration and stress Financial setbacks Dissatisfied Patients Negative work sentiment Staff shortage 1 2 3 4 5

3. An Athenahealth study hit this point on the mark “Front office staff reported more negative sentiment toward their workplace” than the back-office staff or management.1 Source: 1Athenahealth study

4. What 3 Main Factors Cause Front Desk Burnout? Traditional Patient Intake Forms Manual Appointment Reminders Inadequate Patient Communication What’s the #1 solution? Streamlining operations with Digital innovation. Let’s go through how it works…

5. 1 Patient Intake Forms Paper forms create a heavy load on your front desk Long waiting time on patients to fill out paperwork Disorganized storage system • Running after patients for missing signatures • Illegible handwriting • Searching for lost charts • Administrative burdens • Exhaustion and patient dissatisfaction • High staff turnover rate

6. Paperless forms resolve these challenges, cutting down 35% of documentation time With Paperless intake forms, your front office can finally say goodbye to Collecting or scrambling through paper forms Manually inserting patient demographics into the computer • Deciphering illegible handwriting • Running after patients for missing signatures • Searching for lost charts Keeping forms organized • Shredding files

7. Paperless Intake forms have served as a key magnet in improving front office satisfaction and efficiency Benefits of paperless forms include IDs Insurance cards Photos Medication list Patients e-sign and submit, all before the visit • Directly integrates into Athenahealth EHR system • Slows the spread of viral transmission Creates environmentally friendly practices Cuts down on paper-related expenses Provides convenience for patients Decreases staff burnout - no manual labor Customizable, branded forms are available in Digital Systems. Patients can remotely complete all online forms, along with capturing: Reduces waiting room time

8. 2 Appointment Reminders Are you finding that your front desk is spending hours on the phone trying to juggle appointment reminders, and all the other daily tasks at once?

9. Lighten their load and eliminate staff exhaustion with Automated appointment reminders Pre-scheduled reminders received by patients via text/email Send Intake Forms with Reminders Patient Confirms Appointment & Provider Instantly Receives Confirmation Response Integration with Athenahealth Fully Secured & HIPAA Compliant No More Phone Tag with Patients Improves Customer Satisfaction Customizable Appointment Reminders

10. 3 Patient Communication Why keep your staff tied to the phone when your office can connect better via Instant 2-Way SMS? Benefits of 2-Way SMS Answer Patients’ Questions Appointment Reminders & receive confirmation replies • Rescheduling Appointments • Request Insurance Card, ID & Documents Billing reminders / Invoices Send and receive attachments • Recovery care instructions • Important Notifications • Send Educational Resources • Relevant medication info

11. How to get started mConsent will optimize your operations with Paperless Intake Forms Automated Appointment Reminders 2-Way SMS And so much more Join over 5000 practices that have successfully made the transition to becoming top-of-the-line in efficiency and productivity with mConsent software

12. Contact us to Learn More www.mconsent.net