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Premises Assurance Model 2016 version

This presentation focuses on ensuring that the leadership and culture of estates and facilities reflect the organization's vision and values. It emphasizes openness, transparency, and promoting quality services. The content explores relevant regulations and guidelines including the Health and Social Care Act 2008, CQC regulations, NHS frameworks, and ISO standards. It addresses duties of candour, NHS complaints procedures, customer satisfaction, and whistleblowing protocols. The goal is to evidence alignment with best practices and ethical standards in estates and facilities management.

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Premises Assurance Model 2016 version

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  1. Premises Assurance Model 2016 version SAQ G2: Ensuring the Estates and Facilities leadership and culture reflects the vision and values, encourages openness and transparency and promoting good quality estates and facilities services can the organisation evidence the following? 10/08/16

  2. Guidance • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: and CQC Guidance for providers on meeting the regulations • Regulation 20: Duty of candour (FS). • NHS England Five Year forward View • Conduct for NHS Managers • NHS Constitution and Handbook to the NHS Constitution • NHS complaints procedure in England SN / SP / 5401 24.01.14 • ISO 10002 : 2004 customer satisfaction • NHS whistleblowing procedures in England SN06490 13.12.13 • Public Interest Disclosure Act 1998 Enter the presentation's title using the menu option View > Header and Footer

  3. SAQ and evidence Enter the presentation's title using the menu option View > Header and Footer

  4. SAQ and evidence

  5. SAQ and evidence

  6. SAQ and evidence Enter the presentation's title using the menu option View > Header and Footer

  7. Enter the presentation's title using the menu option View > Header and Footer

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