WCL Office of Technology Student IT Services

1. WCL Office of TechnologyStudent IT Services Korin Munsterman Director, Office of Technology August 2007

2. First Things First - • How many of you do NOT have a laptop? • How many have Macs? PCs? • How many of you do NOT have access to a computer at home or at work? • How many of you regularly use an iPod or other MP3 player? • How many of you regularly use a Palm, Treo, Blackberry or other PDA? Quick Survey

3. First Things First - • Student Help Desk is on the 2d Floor of the Pence Law Library • 8 am – 6 pm, Monday through Friday • comptech@wcl.american.edu • Tel 202.274.4361 • Online Support Request form: http://www.wcl.american.edu/techres/complab/trouble_ticket.cfm • Wireless/Printer Help Tables – Located in the Lobby • Media Services (Audio-Visual) is located in Room 393. • mcc@wcl.american.edu • Tel 202.274.4479 • Web Staff can be reached at webmaster@wcl.american.edu

4. Where can you get training? • Online Training –www.wcl.american.edu/techres Online Training Link • Login using your my.american.edu user name and password • Lexis & Westlaw – Through Legal Rhetoric Program

5. Where can you get training? • AU’s Center for Teaching Excellencewww.american.edu/cte/ • CALI Register – Use School Code: AMERICstu4

6. Web Resources – • Blogdex – • Student Blogs • AU Computer Use Policy and Website Guidelines • Future Employment • One [non-WCL] student had a particularly unnerving experience, it seems, during a screening interview. She went to the interview, and she and the associate exchanged pleasantries. Suddenly, the associate opened a folder and pulled out a printout from the student’s MySpace page. In one of the pictures, the student was flipping off the camera. • ***My friend is an associate in another big firm, and she recently got pretty chummy with her firm's recruiting department at a summer event. After a few beers, some of the people from her recruiting department started telling stories about crazy things they had found out about law student candidates from their MySpace pages! Apparently, the recruiters routinely google law students and lawyers who apply for jobs at the firm. They even reject them if they find something sketchy on their MySpace or Facebook page. ***For legal recruiters, a MySpace user's profile alone can yield a bonanza of biographic information. A single page may reveal a job candidate's photo, location, race, ethnicity, political affiliation, religion, educational background including expected graduation date, extracurricular activities, classes, professors, past work experience and lifelong ambitions, not to mention candid personal pictures, comments from friends and the job candidate's account of last night's blind date -- or even worse, an account of his or her interview with a particular firm. • To find a current list of WCL Blogs, go to: • http://www.wcl.american.edu/blog/

7. Web Resources – • Class Notices • http://www.wcl.american.edu/notices.cfm • Accommodated Students • https://www.wcl.american.edu/studentaffairs/accommodations/login.cfm • Outlines Database • www.wcl.american.edu/sba/outline_databank/search_outlines.cfm • Judicial Clerkships Database • http://www.wcl.american.edu/ocs/ocsapp/clerkship_search2/index.cfm

8. Podcasting WCL Podcasting and Webcasting – As of June 1, over 258,000+ downloads of Public Podcasts 55,000+ downloads of Class Podcasts* (Available via Blackboard) Google/Yahoo AdWords: over 70,000,000 appearanceswww.wcl.american.edu/podcasts/ Create a Custom Podcast • http://www.wcl.american.edu/podcasts/Webcasts - Over 400 total Viewed over 15,000 timeswww.wcl.american.edu/techres/webcasts.cfm

9. Web Resources – • Podcasts of Interviews & Events - http://www.wcl.american.edu/podcasts/

10. OIT Services • Computer Labs – The primary student computer lab is on the 2d Floor of the Pence Law Library. If the Library is open, this lab is available. Help Desk Support hours are from 8:00 am to 6:00 pm, minimally. • Applications installed include: Word, Excel, Powerpoint, • WordPerfect, Firefox, IE, Adobe Standard, • DeepFreeze • Stand Alone – Resume Printer, Flatbed and Multipage Scanner

11. OIT Services • Website Development – • Web space is granted to every student organization through the WCL Office of Technology's Web team. • For detailed instructions, Student Organizations should visit: • http://intranet.wcl.american.edu/techres/website.cfm

12. OIT Services • Loaner Laptops • Available at the Pence Law Library Circulation Desk • On Loan for 5 Days • Spare Power Adapters, USB Drives & Hubs, Network Cables • Available at the Student Help Desk • Class Recording • ***Media Services will only record courses if • the request comes from the Instructor or the • Dean of Student Affairs*** • VHS Tapes are then available at the Circulation Desk for viewing in the library.***

13. OIT Services • Internet Kiosks – • Lobby • 5th Floor • 6th Floor • Westlaw and Lexis Printing Availability – • 2d Floor Pence Law Library • 6th Floor – Room 615A Near the Law Review

14. OIT Services • Blackboard – blackboard.american.edu • Course Management SoftwareEnrollment is Automated through AU Registration System. Listings can get long. • Instructions on Blog how to clear list • Course Materials, Syllabi, Podcasts*, Documents, Slideshows, etc. • ExamSoft – ***WCL will NOT provide Windows laptops for Mac studentsWindows Only – Unless have Mac with Boot Camp One Week pre-install and testing requiredProhibits access outside of the ExamSoft application.

15. OIT Services • Clean Access – Summer 2007 • What is it? • Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions: • Requires authentication to the network • Validates whether the system connecting to the network meets the minimum security standards • Quarantines the system until it meets the minimum security standards • Provides access to the remediation sites • Once the system is validated as “clean,” allows access to the network

16. OIT Services Clean Access Why is WCL implementing it? Each semester, student machines are introduced to the campus that potentially contain harmful viruses and malware. During the first few days of every semester, worms and viruses attempt to spread to unpatched/vulnerable machines.  To protect the WCL network, we must insure that virus software and operating system critical updates/patches are current and maintained. CCA – Effective for WCL to protect the network Saves time for the User Protects the User’s Computer

17. OIT Services • Clean Access • How long do the validation checks take? • Typically, in pilots to date, the checks take between 15 and 30 seconds. • What can you in advance of WCL’s implementation to prepare? • Make sure your Operating System is Legal • Apply all Microsoft Updates and Patches • Apply the latest AntiVirus updates and definitions

18. Questions???