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Angharad Jackson

Integrated Working IN Salford. Angharad Jackson. Victoria Climbi é. Born 2nd November 1991 Died 25th February 2000 Inquiry established 20th April 2001 under Lord Laming Published 28th January 2003 407 pages 108 recommendations. Victoria was known to. 4 Social Services Depts.

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Angharad Jackson

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  1. Integrated Working IN Salford Angharad Jackson

  2. Victoria Climbié • Born 2nd November 1991 • Died 25th February 2000 • Inquiry established 20th April 2001 under Lord Laming • Published 28th January 2003 • 407 pages • 108 recommendations

  3. Victoria was known to • 4 Social Services Depts. • 3 Housing Depts. • 2 Police CP Teams • 2 Hospitals • 1 Specialist NSPCC Centre • No school • No GP

  4. 3 key messages • Clear line of accountability • Better integration of services • Clear lines of communication

  5. Government response • Transfer of Children’s Services to DfES (now DCSF) • Integration of education and children’s social care • Minister for Children and Families • Lead Member for Children’s Services • Director of Children’s Services • Local Safeguarding Children Boards • Children’s Trusts

  6. Integrated Working Toolkit • Information sharing guidance • Common Assessment Framework (CAF) • Role of Lead Professional • Integrated service delivery model (Family Action) • Online directory of resources • ContactPoint (previously known as the Information Sharing Index

  7. What is ContactPoint? • ContactPoint will be the quick way to find out who else is working with the same child or young person, making it easier to deliver more coordinated support. • This basic online directory will be available to authorised staff who need it to do their jobs. It is a key part of the Every Child Matters programme to improve outcomes for children alongside ICS and (e)CAF

  8. What will the benefits be? • Quickly identify whether a child is receiving universal services (education, primary health care) • Less time spent trying to find other practitioners who may be involved • Indicates whether a CAF has been completed • Supports more effective multi-agency working which should lead to a better service for children and young people

  9. Local data supply Local National Modified CMS Data matching DWP National data supply NHS P R A C T I T I O N E R A C C E S S Web Access SECURITY DCSF Access Controls ContactPoint ONS No IT Access other Mediated Access other Support services (national and local) 150 ‘accountable’ LAs The Big Picture

  10. UNIVERSAL SERVICES General Practice Contact Details Health Visitor Contact Details Educ/School Contact Details School Nurse Contact Details Sensitive Service Contact Details Information held BASIC DEMOGRAPHICS ADDITIONAL INVOLVEMENT examples INDICATORS CAF Indicator Youth Worker Contact Details Child’s Name Social Worker Contact Details Lead Professional Contact Details Gender Unique Identifier SENCO Contact Details Date of Birth Address Parent(s)/Carer(s) Contact Details ContactPoint will not hold case data or assessment information

  11. What information will be held on ContactPoint? • ContactPoint will only contain the following basic information: • name, address, gender and date of birth of all children in England (aged 0-17); and • name and contact details for: • parents or carers; • educational setting (e.g. school); • primary medical practitioner (e.g. GP practice); • other services; and • lead professional (if appointed).

  12. Continued… • There will also be the facility to indicate if practitioners have completed an assessment under the Common Assessment Framework. • Informed consent of the child or young person’s parent/carer will be needed to record contact details of sensitive services (currently defined as sexual/mental health and substance abuse). Access to this information will be restricted. • ContactPoint will NOT contain any detailed information (such as case notes, assessments, medical data or exam results).

  13. Who will have access? • Access to ContactPoint will be restricted to authorised users who need it as part of their work. • In order to be granted access, users will require: • enhanced Criminal Records Bureau clearance • authorisation from line manager • training • A authentication token • Authorised users will be able to access ContactPoint • Through an existing case management system • Directly through a secure web link • Via another authorised user (mediated access) • It will not be possible for any user to access any case management systems or case data held by another agency through ContactPoint.

  14. Viewing ContactPoint ContactPoint Authorised practitioner uses a security token to view ContactPoint directly through a web interface Practitioner is working with a child or young person Management Information Mediated access – authorised ContactPoint user accesses ContactPoint through another authorised user

  15. ContactPoint will be updated from case management systems wherever possible Case Mgmt System automatic update of involvement and contact details ContactPoint Practitioner updates case information Practitioner is working with a child or young person Mediated access - alternative route where no system link is possible Authorised user updates ContactPoint

  16. ContactPoint in Salford • Salford is an early adopter of ContactPoint • First users of ContactPoint in Salford go live October 2008 • Roll-out throughout 2009

  17. Further information • Resources www.ecm.gov.uk/contactpoint www.salford.gov.uk/contactpoint • Newsletter http://www.salford.gov.uk/contactpointnewsletter.htm • Contact details Angharad Jackson angharad.jackson@salford.gov.uk

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