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Building Your Business with PlanetOne & inContact

Building Your Business with PlanetOne & inContact. Mike Fano | Channel Manager | 801.362.0597 Jon Heaps | Sr. Director Channel Alliances | 801.891.8335. Why inContact?. Why Now?. COMPANY OVERVIEW. Key facts. Revenue growth.

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Building Your Business with PlanetOne & inContact

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  1. Building Your Business with PlanetOne & inContact Mike Fano | Channel Manager | 801.362.0597 Jon Heaps | Sr. Director Channel Alliances | 801.891.8335

  2. Why inContact? • Why • Now?

  3. COMPANY OVERVIEW Key facts Revenue growth • Leading cloud-based company for the contact center marketplace • 2011 revenue: $89M • NASDAQ: SAAS • 2012 Employees: ~ 420 • Headquartered in Salt Lake City Satisfied customers • 1,000+ customers • 65,000 agents • Market share leader based • On # of seats • 28 Fortune 500 Companies

  4. Broad Geographic Coverage

  5. Cloud market leadership SIGNIFICANT MARKET PARTNERSHIPS inContact powers Siemens Enterprise Communications’ OpenScape contact center offering Exclusive master distributor in Europe, the Middle East, and Africa Siemens Enterprise Communications will private label, resell, and support the inContact cloud contact center portfolio Siemens Enterprise Communications makes a $24 million inContact equity stake, revenue commitments inContact powers Verizon’s new Virtual Contact Solution Agreement expands Verizon’s world-class contact center portfolio and executes Verizon enterprise cloud strategy Verizon has a sales and support presence in 82 countries Verizon will resell and support the inContact solution for global Verizon customers • “After a lengthy due diligence process, we were pleased to select inContact to power our cloud contact center offering.” • Chris Hummel, CMO and President, No. America, Siemens Enterprise Communications “We’ve joined forces with inContact, after an extensive review of the players in the market, to build on our successful track record of developing and delivering innovative customer care solutions.” – Mike Palmer, Vice President of Enterprise Strategy and Marketing, Verizon

  6. CLOUD MOVEMENT CONTINUES Call Center In The Cloud: Cheaper And Simpler Customer Service Moves to the Cloud Goodbye to the Box: The Rise of Hosted Call Center Infrastructure

  7. THE CUSTOMER CONTACT CENTER • Contact centers are a primary link between a company and its customers • Over 6.8 million agents in the U.S. alone • Contact centers face significant challenges • Provide assistance, solve problems = build customer loyalty • Improve agent productivity, morale and retention • Provide repeat and vertical sales opportunities • Lower costs Leading corporations are demanding that their contact centers become profit centers. 7

  8. “ • In the next five years, 75 percent of applications in the contact center will require an overhaul to keep pace with shifting business needs.” • Gartner

  9. “ • Half of small and medium businesses and 63 percent of large businesses will source cloud services from the channel.” • Comp TIA

  10. POWERFUL, FLEXIBLE & CUSTOMIZABLE PLATFORM Contact Routing Workforce Optimization Telecom Contact Routing ACD IVR CTI Email/Chat Speech Recognition Outbound Dialing Workforce Optimization Hiring Coaching eLearning Customer Survey Recording Quality Monitoring Workforce Management Telecom TDM VoIP Toll Free Local DID

  11. Typical Contact Center Configuration

  12. Advanced Reporting Advanced Reporting Speech Recognition Speech Recognition Workforce Management Workforce Management IVR ACD IVR ACD CTI CTI eLearning eLearning IVR/ACD IVR/ACD Recording & Monitoring Recording & Monitoring ECHO™ ECHO™ Outbound Dialer Outbound Dialer End-End Contact Center Solution Business Continuance Toll Free and/or Local # Dialer Dallas Los Angeles Guaranteed Uptime Published Contracted SLA - 99.99%

  13. Advanced Reporting Advanced Reporting Speech Recognition Speech Recognition Workforce Management Workforce Management IVR ACD IVR ACD CTI CTI eLearning eLearning IVR/ACD IVR/ACD Recording & Monitoring Recording & Monitoring ECHO™ ECHO™ Outbound Dialer Outbound Dialer End-End Contact Center Solution Toll Free and/or Local # Dialer • Centralized / Unified: • Routing • Monitoring • Reporting Multiple Contact Centers and Agents Single Contact Center and Agents Home / Remote Agents

  14. Advanced Reporting Advanced Reporting Speech Recognition Speech Recognition Workforce Management Workforce Management IVR ACD IVR ACD CTI CTI eLearning eLearning IVR/ACD IVR/ACD Recording & Monitoring Recording & Monitoring ECHO™ ECHO™ Outbound Dialer Outbound Dialer The Right Connectivity Toll Free and/or Local # Dialer Single Vendor For: • TDM & VoIP services • Toll Free • & Local Numbers • Long Distance • & Outbound dialers • DIA & Data Services VoIP SIP TDM Intelligent T PSTN DIA & Data T’s Home Agents Contact Centers and Agents

  15. BRAND-NAME CUSTOMERS ACROSS INDUSTRIES

  16. RESULTS THAT MATTER $3.4 million in annual savings Doubled reservation rates More than $1 million savings

  17. WE WORK FOR YOU Field and Inside Sales Team, Sales Engineers, Technical Project Managers, Quality Back Office all at your disposal… Funneled through One Channel Manager to ensure your success!

  18. Opportunities Promotion • 3 qualified opportunities… $500 • Reward yourself however you want… Qualified opportunities must be submitted between July 1 and September 30, 2012 to qualify

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