Unit 4

1. Unit 4 In-house Correspondence Lesson 14 Resumes

2. Section 2 Sample Study • Section 1 Getting Started • Section 3 Composing Your Message • Section 4 Writing Your Message • Section 5 Fax Practice • Section 6 Supplementary Materials 返回 Contents

3. SEC 2 SEC 3 SEC 4 SEC 5 SEC 1 SEC 6 返回 Section 1 Getting Started 1 Discuss in groups and decide in which situation a fax should be used. Tick (√) the one (s) you think it is appropriate. × [ ] a. A notice to be read by all managers within your organization. b. An urgent order to be sent to one of your suppliers. c. Production figures in the form of graphs have to be sent to your Head Office. d. A notice, confirming the change of the venue for next week’s meeting, needs to be sent to all your suppliers. e. Information on a staff member’s salary increase is to be sent to the Human Resource Department. f. A copy of a letter you have received needs to be seen by your solicitor for his urgent action. g. Updated drawings have to be sent to the builder for a project he is currently working on. √ [ ] √ [ ] √ [ ] × [ ] √ [ ] √ [ ]

4. SEC 2 SEC 3 SEC 4 SEC 5 SEC 1 SEC 6 返回 Section 1 Getting Started 2 You are Luo Yan, a sales manager. You have just finished your telephone conversation with Mr. Conrad Smith, your client. Having put down the phone, you immediately checked on the figure he had mentioned with the department concerned and you found Mr. Smith had misunderstood you. You decide to fax him to make an appointment. Discuss how to write a fax with your classmates.

5. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 1 (1) OFFICELEADER PLC 48A Whitestone Road Haidian District, Beijing Tel: 6219-5678, Fax: 6219-5677 To: Reinhard Sano, From: Thomas Wong Date: April 3, 2003 Fax: 9898-5632 Subject: Confirmation on renting office Pages: 1 of 1 Deputy Manager 副经理

6. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 1 (2) Dear Ms. Sano: and would like to thank you for your invitation. I would be delighted to give the talk at the meeting on July 16. I will talk about some business negotiation skills. Would you please let me know where the meeting will be held? I look forward to your early reply. Yours sincerely， Thomas Wong Thomas Wong I have received your fax dated April 1 已收到4月1日的传真。 Translate

7. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 1 Translate OFFICELEADER PLC 地址:北京市海淀区白石路48A 电话:62195678 传真：62195677 收件人：副经理雷恩哈德·萨诺 发件人：托马斯·王 日期：2003年4月3日 传真：98985632 主题：确认会议地点 页数：1/1 尊敬的萨诺女士： 已收到您4月1日发来的传真并对您的邀请表示感谢。 很荣幸能在7月16日的会议上发表讲话。我将谈有关商业谈判的技巧。您能告诉我会议地点吗？ 盼望早日得到您的回复。 托马斯·王

8. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 2 (1) WOMENS media.com The Self Improvement Site for Women Visit us: www.womensmedia.com TO: Ms. Connie Briggs, Manager COMPANY: Drake Hotel FAX: 312-787-1431 DATE: July 17, 2005 FROM: Patti Wolff, Chair of the Site Selection Committee COMPANY: WomensMedia.com PHONE: 619-401-9600 FAX: 619-013-9444 E?鄄MAIL: pwolff@womensmedia.com TOTAL PAGES: （including cover）: 2

9. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 2 (2) Subject: Choosing a meeting location We have selected Chicago for our 2007 meeting, which will be held on August 16, 17 and 18. In addition to the Drake, the conference committee is considering the Marriott and the Hilton. In order to make a decision, we need the information requested in the following questions. ● Can you a group of about 600 employees on these dates? They will need about 400 rooms. ● Would you be willing to set aside these rooms? accommodate 容纳 We need assurance of having available a minimum of 450 rooms, and we could guarantee 400. 您接待会议的价格是多少？ What are your meeting rates? 我方需要您确保提供至少450个房间，我们可担保使用其中的400间。

10. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study ● We will need eight for each of the three days, and each should have a minimum capacity of 60. On the 18th, for the half- hour business meeting, we will need a large ballroom with a capacity of at least 500. ● Also, will you please send me your menu selections and prices for group dinners? On the 17th we plan our About 500 can be expected for this event. ● As convention plans must be announced by September, may we have your response right away? What are your charges for conference rooms? 会议室收费价格是多少？ presidential dinner. 正式隆重的贵宾晚宴 We look forward to the possibility of being with you in 2007. 我们期待2007年能与您见面 Translate

11. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 2 Sample Study Sample 2 Translate WOMENS media.com 女性自我提高网 网址：www.womensmedia.com 收件人：经理康妮·布里格斯女士 公司：德雷克酒店 传真：3127871431 日期：2006年7月17日 发件人：选址委员会主席帕第·沃尔夫 公司：WomensMedia.com 电话：6194019600 传真：6190139444 电子邮件：pwolff@womensmedia.com 总页数：（包含此页）2 主题：选择会议地点 我们已选定在芝加哥召开2007年度大会，会期为8月16、17和18日三天。除德雷克酒店外，万豪酒店和希尔顿酒店也在组委会考虑范围。作出决定前，我们需要确认下列事宜： ·您能在会议期间提供600名员工的住宿吗？这些人需要大约400个房间。 ·您接待会议的价格是多少？我方需要您确保提供至少450个房间，我们可担保使用其中的400间。您愿意为我们预留这些房间吗？ ·会议室收费价格是多少？会议期间我们共需要八间会议室，每间须至少容纳60人。18号当天，我们有个半小时的业务会议，需要一间能至少容纳500人的大厅。 ·另外，您能将团组用餐菜单及价格表发给我吗？17号我们计划举行贵宾晚宴，预计约500人参加。 ·鉴于大会计划必须于9月前宣布，我们能否立即得到您的回复？我们期待2007年能与您见面。

12. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 3 Composing your Messages Template Company name Postal address Telephone number To: ________________ (recipient’s name) Fax: ______________________ From: ________________ (sender’s name) Fax:______________________ Date: ________________ No. of pages: ______________ Subject:________________ Salutations (optional) Opening: (optional) develop the rapport by referring to the contact you ever had with whomever you fax to Focus: explain your reason (s) for writing this fax and what the task is Closing: (optional) express the best wishes or their concerns Complimentary close (optional, consistent with salutation) Signature (optional, consistent with salutation)

13. SEC 2 SEC 5 SEC 6 SEC 3 SEC 4 SEC 1 返回 Section 3 Composing your Messages Practice 1 (1) Complete the following chart according to the information given in the samples. __________________________ Choosing a meeting location __________________________ Patti Wolff __________________________ Ms. Connie Briggs __________________________ 619-013-9444 _________ ____________________________________________________ we need the information requested in the following questions.

14. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 3 Composing your Messages Practice 1 (2) __________________________ __________________________ __________________________ __________________________ __________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I would be delighted to...Would you please let me know where the meeting will be held? Can you accommodate a group of about 600 employees on these dates? What are your meeting rates? What are your charges for conference rooms? Will you please send me your menu selections and prices for group dinners? May we have your response right away? __________________________ No closing

15. SEC 5 SEC 3 SEC 4 SEC 1 SEC 6 SEC 2 Answer Answer 返回 Section 3 Composing your Messages Practice 2 (1) In each question, two of the sentences are appropriate to use in the fax. Circle the letters of the two sentences. 1. a. I have enclosed purchase order A-342 for 50,000 screens. b. Could you send me some chip sets, please? c. To confirm our telephone conversation, I am sending purchase order 85- 4578 for the following items. ac ___________________ 2. a. Are these items in stock? b. The items should be shipped to arrive no later than March 15. c. We would appreciate receiving the items as soon as possible, but no later than April 14. bc ___________________

16. SEC 2 SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 Answer Answer 返回 Section 3 Composing your Messages Practice 2 (2) 3. a. Let us know how much we owe. b. Your invoice will be processed upon receipt of the components. c. As we agreed, your invoice will be paid 30 days after delivery of the chips and drives. bc ___________________ 4. a. We appreciate your cooperation in filling our order. b. You’re not the only supplier, so do a good job for us. c. We look forward to continuing good relations with Component Outsource Ltd. ac ___________________

17. SEC 2 SEC 5 SEC 6 SEC 3 SEC 4 SEC 1 返回 Section 4 Writing Your Message Practice 3 (1) Write a tick(√) next to the sentences or phrases that are good subject lines. If not, make some improvements. 1. Keith Brown will be absent from office for a week 2. Survey at Service Stations 3. Free private tuition to be offered to struggling pupils 4. Smoke and eat in public areas × Keith Brown’s absence from office (短语) ______ × Survey of facilities at Service Stations (含义模糊) ______ √ ______ × Smoking and eating in public areas (短语) ______

18. SEC 2 SEC 5 SEC 3 SEC 4 SEC 1 SEC 6 返回 Section 4 Writing Your Message Practice 3 (2) 5. The secretary will be replaced 6. Staff meeting 7. Local college course 8. Flexi-hour working changed × Secretary replacement (短语) ______ √ ______ √ ______ × Change of flexi-hour working (短语) ______

19. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 4 Writing Your Message Practice 4 (1) Rewrite the following sentences by using the noun forms of the underlined verbs. 1. I suggest a commission rate of 10%. _____________ My suggestion is a commission rate of 10%. 2. We are extending our business network. ___________________ undergoing extension. Our business network is 3. A German firm has appointed us as its agent. has been made by a German firm. _________________________ Our appointment as an agent 4. The agents have already assured us about the Brazilian contract. The agents about the Brazilian contract. _______________________________ have already given us an assurance

20. SEC 2 SEC 5 SEC 3 SEC 4 SEC 1 SEC 6 返回 Section 4 Writing Your Message Practice 4 (2) 5. The contract will not be terminated until March 30, 2007. will not take effect until March 30, 2007. The termination of the contract __________________________ 6. We must ask them to explain to us about the matter. We must ask them _______________________________ for an explanation about the matter. 7. We agree with every word you said in the fax of March 5th in terms of payment. We are in the fax of March 5th in terms of payment. _____________________ in agreement with you

21. SEC 2 SEC 5 SEC 3 SEC 4 SEC 1 SEC 6 返回 Section 4 Writing Your Message Practice 4 (3) 8. They must let us replace it. They must let us ___________________ have a replacement. 9. I should be grateful if you would reconsider my offer. would be appreciated. ____________________________ Your reconsideration of my offer 10. Their reputation justified favorable treatment. Their reputation was for favorable treatment. the justification _________________

22. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 4 Writing Your Message Practice 5 (1) Write the opening sentences with these subject lines. 1. Re: Your purchase order 32BA of June 12 ____________________________________________________________ We received your purchase order 32BA of June 12. 2. Re: Your furniture order of September 20 ____________________________________________________________ Your furniture order of September 20 has been received and confirmed. 3. Sub: Your e-mail of August 10 This letter confirms the receipt of your e-mail of August 10. ____________________________________________________________ 4. Sub: Your fax and purchase order of March 5 ____________________________________________________________ Thank you for your fax and purchase order of March 5.

23. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 4 Writing Your Message Practice 5 (2) 5. Sub: Reception arrangement on May 11 ____________________________________________________________ Your letter about the arrangement of the reception on May 11 arrived today. 6. Re: Your inquiry letter of December 30. Thank you for your inquiry letter of December 30. ____________________________________________________________ 7. Sub: New Cell Phone, the Motorola RAZR2 V9. ____________________________________________________________ ____________________________________________________________ Thank you for your inquiry about our new cell phone, the Motorola RAZR2 V9. 8. Sub: Your letter of May 7 about the shipment of the wrong manuals. We have received your letter of May 7 about the shipment of the wrong manuals. ____________________________________________________________ ____________________________________________________________

24. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 6 (1) Complete the following fax with words given in the box. products shipment schedule the following details thank you for appreciate confirming including confirmation of order fax Fax Practice To: Morodomi Products From: New Delhi Plastics Mr. K Tanaka Mr. G Singh Fax: 65-029-2442 Fax: 021-54937945 Re: (1) pages: 1 Dear Mr.Tanaka: (2) your fax of October 19-Ref. 409/NDP-(3) your order for 60,000 sheets of Polymer C249. I am happy to confirm that the (4) will arrive by October 30. The price will be $170,000,000 (5) shipping. I am afraid that we are unable to reduce the cost further. ____________________ Confirmation of order ______________ Thank you for __________ confirming __________ shipment _________ including

25. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 6 (2) products shipment schedule the following details thank you for appreciate confirming including confirmation of order fax In your fax you said that you might be interested in our other (6) . I now intend to be in Tokyo for six days from November 9 and hope to visit you in Osaka on November 11. I would (7) it if you could (8) me with (9) ： ●your (10) for November; ●your polymer requirements. I look forward to hearing from you and hope to finally meet next month. Yours sincerely, G Singh G Singh Sales Division __________ products ___________ appreciate ______ fax ___________________ the following details __________ schedule

26. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 7 (1) Read the following fax and fill in the blanks with properinformation. To: Bea Gomez, New Product Department From: (1) Subject: The XL-Lite digital camera Date: March 20, 2007 (2) : Dear Ms. Gomez: (3) The camera will be available this October, and the cost will be approximately three hundred and fifty dollars ($350.000). _____________________________________________ Michale Salgado, Customer Service Department ________ Pages _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Thank you for your email of March 18 (参考March 20, 2007) expressing interest in Click Camera’s new digital camera, the XL-Lite. (参考练习5及结尾句Thank you for your inquiry.)

27. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 7 (2) I will be forwarding next week a brochure on the camera. Jim Markham, (4) , will be in touch with you on Friday, March 27, to discuss the promotional services and discounts we offer our distributors. If there is anything else I can help you with, (5) Your business means a great deal to Click Camera, and we appreciate the opportunity to provide you with quality cameras. Again, thank you for your inquiry. Sincerely yours, Michale Salgado Michale Salgado Customer Service Representative ________________________________________________ one of our sales representatives (与市场开发相关的职位) please do not hesitate to contact me _________________________ ____________

28. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 8 (1) Write a fax according to the situation given. Suppose you are Li Qing, sales manager, Tricorp Office Systems. Write a fax to Paul Miller in the UK telling him your visit next month has to be cancelled and rearranged. In your fax, you ●make reference to your visit next month; ●apologize and explain you will have to cancel the visit; ●suggest putting off the visit till April; ●ask for approval of this; ●apologize for the inconvenience.

29. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 5 Fax Practice Practice 8 (2) Below is your company’s fax format. Paul Miller is the director of Rainbow Training Institute, which is located at 53 Bradburn Close, Muswell Hill, London N10 1PJ. His fax number is 0181-883-2555. Tricorp Office Systems 36 Wangfujing Lane #07-18 Beijing 100733 Tel: 86-010-65368330 Fax: 86-010-65368393 To: _________________ Fax: _____________________ From: ___________________ Fax: 86-010-65368393 Subject: ______________________________ Date: _______________________________

30. SEC 3 SEC 4 SEC 1 SEC 6 SEC 5 SEC 2 返回 Section 6 Supplementary Materials Useful Expressions 1. as you requested/at your request 按照你的要求 2. the information you requested 你所要求的信息 3. In response to your ad for an estimator, I am faxing you my résumé. 获悉贵公司招聘评估师一名，特传真一份我的简历。 4. Below are the figures you need for the meeting this afternoon. 下面是今天下午会议所需数据。 5. ...will be delivered today between ... ……将在今天……之间发送。 6. This will confirm the arrangements for delivery of order 20043 made on the telephone this morning. 此（传真）是就今早在电话中所做订单20043的运输安排进行确认。

31. 返回 Thank You !