Government & Industry Committee Updates - October 2014

1. Government & Industry Committee UpdatesOctober 2014Presented byTanya ElliottAnalyst Warehouse, LLC

2. Overview • Industry Team • Q’ s Tips • CAF Consolidation • Call Center Transition • JPAS Documentation • Account/Training Requirements • CATS Portal • PSMO/Policy/DSS Updates • OBMS • JPAS Misc • eQIP by Design • DEERS/PDR Update • JVS System Modifications • SWFT

3. The JPAS Industry Team (est. 2004) • Renita “Toni” MacDonald (Boeing) • Tanya Elliott (Analyst Warehouse) • Quinton Wilkes (L-3 Communications) • Steven Burke(Lockheed Martin) • Jeremy Wendell (Northrop Grumman) • Carla Peters-Carr (Northrop Grumman) • Susie Bryant (Raytheon) • Sheila Garland (Ball Corporation)

4. Q’ s Tips https://www.classmgmt.com/home/index.asp Log in to Members only section, select “Q’s Tips” from menu • A forum to assist the Industrial Security community with additional guidance, training, and application for use of government databases and processes affecting industry • Located in members only section on NCMS website • E-mail links to Industry Team members • E-mail links to ask questions re: JPAS and SWFT • Hot Topics • Upcoming Training NCMS Board of Directors Industrial Security Professionals Certified (ISP) Gov’t & Industry Committee Chair Industry Team Subcommittee Chair NCMS Presidential Award Winner

5. DoD CAF Consolidation Defense Adjudication Activities Facility WHS CAF Joint Staff CAF DISCO DOHA Adj Air Force CAF Army CCF Navy CAF Note: DoD CAF Consolidation does not include: DIA, NGA, NRO, NSA, or DOHA-A

6. RKB – International Functions • Outgoing Visit Requests-Cleared (US) • Security Assurances (Cleared) • NATO Security Clearance Verification (Foreign) • Limited Access Authorization requests • Foreign FSC Verifications

7. Functions of Personnel Security Management Office for Industry (PSMO-I) Personnel Clearance Processing e-QIP submissions Customer Support e-Fingerprints Non-disclosure Agreement (SF-312) centralized communication PCL Oversight NISP Rqmts efficiency increased visibility PSMO-I Clearance System Records Data Management Interim Clearances systematic vision timeliness PCL Eligibility/Access Overdue PRs collaborative effort streamlined processes Liaison to DoD CAF Interim Suspension Incident Report Oversight

8. Channels of Communication DSS Website DMDC PSA VOI JPAS Website NCMS DSS Webinar Briefings to Industry • E-Mail Listserv • ISFD • CDSE Flash • JPAS SMO emails • AskPSMO-I Webinar Participants JPAS PMO meetings

9. Call Center Transition JPAS, SWFT, DCII, and non-Industry e-QIP call center functions have transitioned from the DSS Call Center to the DMDC Contact Center. DSS Call Center: • Contact Information • 1-888-282-7682 • call.center@dsshelp.org • Menu Options: 1 – STEPP/ISFD/Industry ONLYe-QIP Account Lockout or Password Reset 2 – Personnel Security or Facility Clearance Inquiry 4 – e-QIP 5 – STEPP 6 – ISFD 8 – General Inquiry / Call Center Contact Information DoD CAF Call Center: • Contact Information • 301-833-3850 • SSOs and FSOs ONLY • Menu Options: 5 – Industry PSMO-I Customer Service: Email/Online received via mailbox at: AskPSMO-I@dss.mil Click here for the DSS SAR Click here for the DMDC PSSAR See next pg for sending secure docs to DMDC DMDC Contact Center: Contact Information • 1-800-467-5526 • dmdc.contactcenter@mail.mil • dmdc.swft@mail.mil Menu Options: 1 – JPAS 2 – e-QIP (Non-Industry) 3 – SWFT 4 – DCII 5 – Personnel Security Inquiry 6 – General Inquiry / Contact Center Information

10. Sending Secure Contents to DMDC • Two primary methods for sending encrypted email to DMDC Contact Center: dmdc.contactcenter@mail.mil • Standard S/MIME email encryption • Use the AES256 encryption option in WINZIP to password protect your message. • See DMDC homepage for additional instructions • Documents you may wish to send encrypted: PSSAR, and/or additional attachments

11. DMDC Newsletter • DMDC publishes a quarterly newsletter that is accessible from the JPAS login screen: https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS

12. JPAS Documentation • JPAS Account Management Policy • Procedures Governing Use of JPAS by cleared Contractors • Appendix A: of JPAS Account Management Policy • JPAS Account Request Procedures • JVS Modifications • JPAS Points of Contact • JPAS Policy Guidance • All documentation can be found via links on DMDC/JPAS Login screen Note: Information is updated periodically, so check often for updates

13. JPAS Account Requirements • Clearance Requirements • The minimum requirement for JPAS access is Secret eligibility. Levels 2, 3 and 8 require an SSBI at minimum • Training Requirements • JCAVS / Cyber Awareness / PII • Personnel Security System Access Request (PSSAR) Form • Use PSSAR dated Sep 2013, previous versions (including Sep 2013 DRAFT) will be rejected • Initial accounts for Primary Account Managers - send to DMDC Contact Center • Subsequent accounts – send to appropriate JPAS Account Manager • Letter Of Appointment (LOA) • Required for ALL Industry Account Managers in addition to the PSSAR Note: Account Managers are responsible for maintaining PSSAR forms and initialtraining certificates (in case of audit or incident)

14. Required Training • JPAS/JCAVS Virtual Training for Security Professionals STEPP course PS123.16 http://www.cdse.edu/catalog/elearning/PS123.html • JCAVS LEVEL 7 and 10 USERS ONLY (in place of JCAVS training above): • Introduction to Personnel Security, STEPP course PS113.16 http://www.cdse.edu/catalog/elearning/PS113.html • Cyber Security Awareness/Information Assurance Course(2 options) http://iase.disa.mil/eta/cyberchallenge/launchPage.htm Cyber Awareness training required annually* • Personally Identifiable Information course (2 options) • http://iatraining.disa.mil/eta/piiv2/launchPage.htm • http://www.cdse.edu/catalog/elearning/DS-IF101.html (must have STEPP acct) PII training required annually* *If your agency/service/company is already performing this training internally, no additional training is required. JPAS Users are responsible for maintaining annual refresher training dates in case of audit

15. Personnel Security System Access Request (PSSAR) (Required for JPAS, eQIP permissions, and SWFT) Note: Completed PSSARs should be submitted to appropriate Account Manager or DMDC Contact Center as outlined in PSSAR Procedures. Page 3 of PSSAR provides detailed instructions for completion.

16. System Access Request (SAR)(Required for ISFD) ISFD SAR-related correspondence should be submitted as follows: • Fax: (703) 493-8965 • e-mail: account.request@dsshelp.org • US mail: DoD Security Services Center 10430 Furnace Road Suite 101 Lorton, VA 22079 The SAR can be obtained from the DSS/ISFD Webpage

17. CATS Portal • Case Adjudication Tracking System CATS– to adjudicate electronic investigations • Faster and easier communication between Security Managers , FSOs and DSS/CATS • Will be able to upload and forward electronic documents (.PDF) to the new DSS PSMO • Classified Non-Disclosure Agreements (SF-312) • Incident Reports and supporting documentation • Other • Version 4 will retool and restructure the adjudication process • Incorporates HSDP-12 determinations • All CAFs on same version of CATS • Clean Secret cases will be e-Adjudicated • Non e-Adjudicated will route for human adjudication • Services will begin using CATS v4 in 4th QTR 2014 • Industry will follow early next year

18. DSS PSMO-I Updates • The PSMO-I backlog is decreasing. • e-QIP Inventory as of 9/8/14 • Total e-QIPs: 949 • Oldest e-QIP: 9/8/14 • PPR: 136 • SSBI: 152 • NACLC: 661 • Research, Recertify, and Upgrade Actions • Research - Research requests will be forwarded to the PSMO-I for action regarding any front end submission process concerning Interim eligibilities, overdue PR notifications and SF 312 processing.  They can also be submitted for any official requests for information by the PSMO-I. • Recertify/Upgrade - Recertify requests will be used by the DoD CAF to assist in any adjudicative action, issues or responding to official requests for information by the DoD CAF. When requesting the reciprocity of eligibility please submit an Upgrade Request to the DOD CAF-Industry Division.

19. Customer Service Requests Submit RRUs to“DOD CAF IND” • The PSMO will review all service requests and provide a response within 2-3 days. Service Requests that require an adjudicative action will be forwarded to the CAF; the FSO will receive a message from the PSMO indicating what action has been taken • Submit an RRU to research, recertify, or upgrade eligibility • Request SSN Correction (DoD CAF may request copy of SSN card) • You can only submit one RRU per person at a time; once cancelled, you can submit another • JCAVS users within the same Security Management Office (SMO) can cancel an RRU if it has not yet been assigned to an adjudicator • You will receive an "Eligibility Change" or a "CAF Response to RRU Request" • OK to use RRU to respond to CAF message • Do not use RRUs to check on investigation status

20. Policy Updates • Use of PKI Certificates – Please note that it is wrongful to willingly use another individual's PKI certificate for authentication/logon to JPAS as the certificate is the digital representation of another person's identity. This is considered to be a misuse of technology and will result in a security incident and potentially permanent debarment from having a JPAS account. • Deleted JPAS Accounts – If your Account was created under a previous SMO that you previously separated from, the JPAS Account will be deleted. Please ensure your account is associated with your existing SMO. • Denied, Revoked , Suspended or any other unfavorable eligibility • No owning and/or servicing SMO • Separated categories • Inactivity of 45 days • NO Test or “Dummy” SSNs in JPAS – JPAS is a DoD System of Record; inputting test or “dummy” SSNs into the system is a violation of system policies and is STRICTLY prohibited. If you input test SSNs into JPAS, your account will be terminated and a misuse of technology incident will be recorded on your JPAS record.

21. DSS News/Updates DSS News/Updates is posted periodically to the DSS website. Please check in periodically at the following website: http://www.dss.mil/index.html • Information on the use of JPAS (DSS News 7/15/14) Industrial Security Letter (ISL) 2006-01, article #3, advised contractors that the Department of Defense designated the Joint Personnel Adjudication System (JPAS) as its system of record for contractor eligibility and access to classified information. In accordance with NISPOM paragraph 2-200b, contractors are responsible for annotating and maintaining the accuracy of their employees' access records in JPAS. The Defense Manpower Data Center (DMDC) establishes processes and procedures for the use of JPAS. In order to maintain a JPAS account, contractors must comply with DMDC's processes and procedures related to account management, control of JPAS information, and system use which can be found on the DMDC website at: https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS

22. DSS News/Updates (cont) • SF 312s (DSS News 7/22/14)SF-312s for Industry should be mailed to the Personnel Security Management Office for Industry's (PSMO-I's). Their address is: 7556 Teague Road, Suite 500, Hanover, MD 21076 or Fax the SF-312s to: 443-661-1140 • Reporting Conduct Involving Marijuana (DSS News 7/16/14) Cleared Contractors in states that have enacted laws authorizing the medical use of marijuana, or in states that have enacted laws authorizing the use, possession, production, processing and distribution of marijuana, are required to report use, possession, production, processing, or distribution of marijuana as adverse information in accordance with NISPOM paragraph 1-301a.

23. STATE LAWS IMPACTING CLEARED EMPLOYEES • State Laws and Impacts to Federal Security Clearances/Eligibility: • There has been some inquiry as to recent changes to state laws and the potential effect on federal security clearances. Please note that regardless of state level decriminalization or legalization of schedule 1 narcotic possession or use, it is still a Federal level offense and subject to litigation under the Controlled Substances Act (USC Title 21). Beyond the legal issues, use of controlled substances may have a negative impact on the government’s risk model for allowing access to classified materials. SOs/FSOs should report all substance abuse issues via the security incident process. • Industrial Security Letter (ISL) 2006-02, also provides guidance on substance abuse reporting for industry. • For additional information on recent state legalization of marijuana and the lack of impact to Federal law, please see the following links: • http://www.whitehouse.gov/ondcp/state-laws-related-to-marijuana • http://www.justice.gov/dea/druginfo/ds.shtml

24. DD254 • DSS is developing a DD254 electronic database system • NCMS is coordinating with NISPPAC to create a DD254 Working Group to help define additional requirements and beta test the system • 20 personnel from 17 different companies have been identified to participate in the Working Group • DD254 Automated System will allow all Program Managers, Contracting Officers and FSOs to create, monitor, and distribute DD254s • Will also allow Primes to distribute DD254 to Subs electronically • Initial implementation tentatively projected for release in December 2014

25. New Interim Clearance Process • Review SF-86 • Investigation Scheduled • Review National Databases • Review Fingerprint results Advance NAC • OPM testing e-Delivery of the Advanced NAC with the SF-86 • DISS PMO working on ingest of OPM product for e-Interim module • CATS V.4 estimated deployment end of June/early Jul • Next: DSS will dual test manual and automated solution • DSS will implement 30 days after favorable testing • Will send notification to industry prior to implementation Interim Clearance Requirements: Status: Results: • Interim PCL granted with increased confidence in cleared workforce • Reduced Risk

26. ODAA Business Management System (OBMS) • OBMS is a secure, web-based system, designed to automate and streamline the Certification and Accreditation (C&A) process. • A National Industrial Security Program (NISP) Central Access Information Security System (NCAISS) account is required to access OBMS • The DSS NCAISS Portal is a web-based application that provides Public Key Infrastructure (PKI)-based authentication services to DSS applications and information systems for authorized users. Users may request access to multiple DSS applications that have been integrated with the Portal using the automated account request process. • You can create your OMBS account through self-registration within the NCAISS Tutorial and OBMD Integration Tutorial located on the DSS webpage • A Few OBMS Benefits: • Utilizes Single Sign-On (SSO) Capabilities (Common Access Card (CAC) authentication, or External Certification Authority (ECA) • Retrieve real-time statuses of System Security Plans (SSP) submissions, reviews, approvals, clarification, and/or rejection of request • Manage and monitor C&A Activities • Streamlined Memorandum of Understanding/Agreement (MOU/A) Process • Provides Government Contracting Authorities (GCAs) the ability to submit Risk Acceptance Letters and Request Priority Reviews • Receive automated notifications of SSP statuses for Industry and DSS stakeholders • Reporting features and capabilities • Supports Digital Signature of documents • Central Repository for SSP and C&A Records • Bulletin Board Forum for collaboration and knowledge sharing For additional info: http://www.dss.mil/diss/obms.html

27. JPAS Subjects with N/A, No-US Citizen or Blank Do not directly contact the DoD CAF or DEERS teams on citizenship issues 8 August 2014: • DMDC has been working closely with the military and civilian personnel centers to get the U.S. Citizenship field updated across all databases (e.g., personnel center, PDR, JPAS) for JPAS subjects who are verified U.S. Citizens. • A request for an extension until 31 August 2014 was granted by USD(I). • Please note that DMDC will be pulling all JPAS subjects with a non-U.S. Citizenship, N/A, or blank value and providing these numbers to USD(I) on August 25, 2014. USD(I) will make a final outcome determination at that time. We ask that you continue to get this information updated as fast as possible so no JPAS subject is negatively impacted. • Please utilize the JPAS Data Correction Checklist as a tool to assist SO/FSO where to update the Citizenship information. Please see the prior 9 July 2014 update for additional information.

28. JPAS Data Correction Checklist • The Data Correction Checklist can be used to assist JPAS users with getting PII information updated on subjects with an active or prior DoD affiliation. These records have been populated with a DoD Electronic Data Interchange Person Number (EDIPN) that is located under the SSN field in JPAS. • For detailed information on getting these records updated, please go to the following link: https://www.dmdc.osd.mil/psawebdocs/docRequest/filePathNm=PSA/appId=560/app_key_id=1559jsow24d/siteId=7/ediPnId=0/userId=public/fileNm=JPAS+Data+Correction+Checklist.pdf • You can also access this information from the JPAS Login screen

29. Select Person Screen To search for a person you must enter the SSN or EDI PN If searching by EDI PN you must also enter Last Name and DOB (screen will refresh if selecting this option) Last Name and DOB not required when searching by SSN Select Display Person Summary to pull up the subject

30. JPAS TIMELINES • Inactive Account Deletion Policy • In order to comply with CYBERCOM TASKORD 13-0641, JPAS/SWFT/DCII has decreased the inactive account deletion deadline from 90 days to 45. This change will not affect the current 30 day account lock due to inactivity. Users should remember to login every 30 days to prevent any interruption in access. This enhancement is currently planned to be implemented on 9 March 2014. • The JPAS Account Manager Policy and Policy Updateshas been updated to reflect this modification. Please note, only DoD Common Access Card holders will be able to access the original CYBERCOM task order. Note: If you do not log in to JPAS at least every 30 days, your JPAS will become inactive and you will need to provide current training certificates to get it reactivated

31. Common Misuses of JPAS When you log in to JPAS and click the “I agree” button, you are consenting to the terms and use of the JPAS application. Please make note of some the misuses of JPAS: • Sharing username, password, CAC or PIV cards and/or associated PIN numbers to access the system • Allowing non-cleared individuals to access the system • Leaving JPAS application unsecured while logged in • Allowing others to view data on the JPAS screen that do not have the proper authorization • Providing printouts of JPAS screen without proper authorization • Querying the JPAS application for ‘celebrity records’ • Querying the JPAS application for your own record Note: See JPAS Account Management Policy Section 5.8 Misuse of JPAS

32. JPAS Printouts Personnel are granted access to JPAS for the specific purpose of verifying eligibility and determining access to classified information of their service members/employees and/or visitors. There is no other authorized use of JPAS or JPAS records. The guidance to military, DoD and non-DoD civilian JPAS users does not apply to NISP JPAS industry users regarding JCAVS Person Summary Screen Printouts. Industry JPAS users should continue to follow the NISPOM, and the guidance in Industrial Security Letter (ISL) 2010-01 dated January 28, 2010, article #5. (NISPOM 6-104a) Release of JPAS records. JPAS, as a U.S. Government information system, contains official government records. The information in JPAS must be protected from unauthorized disclosure and used only for authorized purposes. Contractor personnel may only use their JPAS accounts to manage the access records of their company’s employees and consultants, and to verify the access levels and employment affiliations of incoming visitors who require access to classified information. Contractor personnel are not authorized to, and may not, release printed or electronic copies of JPAS records to any person or entity. The appropriate U.S. Government release authority (commonly in an agency Privacy Act Office) is responsible for making release decisions regarding all JPAS records in accordance with the Privacy Act of 1974. Note: Clarification Regarding JCAVS Person Summary Screen PRINTOUTS: www.dss.mil/about_dss/news/20140527.html

33. Release of JPAS Records If a Government Agency asks for a printout, please notify your DSS Industrial Security Representative (ISR) so that DSS can address the issue with that agency. Contractor security functions can be accomplished without printing from JPAS. • If a visit requires access to classified information and JPAS is not available to verify the visitor's personnel security clearance (PCL) level, a visit authorization letter may be used. Reference NISPOM paragraph 6-104b. • Contractors may continue to inform employees of the status of their eligibility and access to classified information, the date of their last investigation, and consult with employees regarding their personal information in order to maintain accurate access records in JPAS in accordance with NISPOM paragraph 2-200b. • As a reminder, all JCAVS printouts must be protected from unauthorized disclosure and in accordance with the requirements for privacy/sensitive information and For Official Use Only (FOUO), Privacy Act of 1974. Privacy Act requests must be made according to the JPAS SoRN Record Access procedures.

34. Verification of Subject Name JPAS Users whose Last Name and/or First Name in JPAS does not match their PKI Login Credential may receive the following letter from the JPAS Help Desk: THIS IS YOUR ADVANCE NOTIFICATION THAT DMDC MAY ADMINISTRATIVELY LOCK YOUR JPAS ACCOUNT DUE TO A FIRST OR LAST NAME MISMATCH ON YOUR JPAS RECORD AND LOGIN CREDIENTIAL. YOU HAVE 15 BUSINESS DAYS TO TAKE CORRECTIVE ACTION (if any). You have been identified as an individual who are using a first or last name mismatched credential to log into JPAS. Please ensure your name is your LEGAL name, NOT YOUR NICKNAME OR MAIDEN NAME, in JPAS. You may need to have your name be corrected in the PDR (aka DEERS) due to a previous or current DoD affiliation. If you have a prior or current DoD affiliation (defined as Common Access Card (CAC) holder issued by the DoD), Military, Civilian, Retiree, prior dependent or sponsor), please see the instructions at the bottom of this email or on the DMDC PSA JPAS web documents. If you have already updated your information and there is no mismatch between your credential and JPAS, thank you. If JPAS contains the wrong name, update JPAS and possibly the PDR immediately. If your credential contains your old name, please contact us for further instructions. DMDC will not ask that you purchase a new credential if your credential contains the old name. You may continue to use the existing credential until it expires. Thank you, JPAS

35. Break in Access vs. Break in Service • Break in Employment – When a cleared contractor terminates employment of an employee with eligibility for access to classified information • Debrief, Separate, Out-process • Break in Access – When a cleared employee no longer has a requirement to access classified information • Debrief, Separate, Out-process • Contractors should continue to submit adverse information reports as long as the employee has eligibility • Annual security refresher training is NOT required • Break in Access – When a cleared employee no longer has a requirement to access classified information but there is a reasonable expectation they may in the future • Debrief from access, maintain owning relationship until a separation action is necessary • Contractors should continue to submit adverse information reports as long as the employee has eligibility • Annual security refresher training is required Guidance dated April 10. 2014 is posted to DSS website: http://www.dss.mil/documents/Posting_for_Contractors_-_Managing_PerSec_Records_in_JPAS.pdf

36. eQIP by Design • DSS is working with OPM on additional changes on eQIP to ensure effective use for Industry • Better support and more efficient process • Quick response on current status • eQIP process will be eliminated from JPAS • Will change the Interim Determination process • .eft must be submitted with favorable results

37. Secure Electronic Fingerprint Transmission(SWFT)By December 31, 2013 all fingerprint images that are provided in support of background investigations must be captured and submitted electronically. Please visit the Secure Web Fingerprint Transmission (SWFT) web pages for more information on this USD(I) mandate at https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=SWFT.

38. SWFT Process Industry Site Scanner Type Trans Destination Name SSN DOB SWFT OPM DoD Fingerprint Archive

39. eFPImplementation Options Option 1 Company purchases eFP capture equipment and submits FPs through SWFT Costs: one time equipment + maintenance The December2013 deadline for implementing an eFP solution has passed. Please review the eFP Implementation Guide to figure out which option is best for your company. http://www.dss.mil/documents/psmo-i/eFP_Guide_Feb_2014.pdf Option 2 Multiple companies share costs to purchase eFP capture equipment and submit FPs through SWFT Costs: one time equipment + maintenance Contacts Email questions: PSMO-I: AskPSMO-I@dss.mil SWFT: dmdc.swft@mail.mil eFP Setup & Submission Option 3 Cleared company submits eFPs through SWFT on behalf of other company Costs: per transaction fee • FBI Product List Click Here • FBI Approved Channeler List • SWFT Approved List • SWFT - Registration, Access and Testing Procedures Option 4 Third Party Vendor provides eFPs to cleared company to submit through SWFT Costs: per transaction fee Option 5 Government entity supports cleared company to submit eFPs to SWFT or OPM Costs: none at this time, subject to availability • DMDC-SWFT Homepage • When submitting eFPs use: SOI: DD03 SON: 346W IPAC: DSS-IND

40. eFP Service Coverage Locations Service Cost: $14 - $37 Map Key DSS Field Office Locations (21) Note: The Field locations are not electronic fingerprint capture sites. Electronic Fingerprint Capture Sites (1076)

41. JPAS Present and Future

42. JPAS Present and Future JVS is the system that will replace JPAS (Scheduled for 2016) JPAS Today Joint Access Management System (JAMS) + Joint Clearance Access Verification System (JCAVS) = Joint Personnel Adjudication Verification System (JPAS) JPAS Future Case Adjudication Tracking System (CATS) + Joint Verification System (JVS) = Defense Information Systems Security (DISS)

43. Why the New System? JPAS was built in early 2000 and the software is not compatible with systems currently used by BTA (CATS, eQIP by Design) JPAS was initially built for the Govt. and was not Industry specific JPAS was initially built to host ~45,000 users, but at one time was hosting over 100,000 users, which far exceeds the initial capacity JPAS is very difficult and expensive to update New system being built from scratch

44. JVS System Modifications DMDC has created a JPAS Users’ Checklist for upcoming changes to JVS • In order for the person records to be properly migrated over to JVS, the JPAS team is asking that you review the company/service persons’ names and update the records. • The easiest way to find out if the Name (Last, First, Middle) does not meet the standards is to pull a JPAS report, import the data into Excel, and then perform a search on the Name fields for the invalid characters. Names: • Certain characters are not allowed in last names: • No blanks, no numbers, no periods, i.e. SMITH JR or ST GEORGE, no parenthesis, no underscores, quotes, or asterisks, suffix should be in the suffix field and not the last name field (SMITH JR) • Alpha characters: A – Z, a – z and Hyphens are allowed

45. SMO Data Phone Numbers: • Please ensure the SMO phone number is accurate Example: (123)-456-1234 SMO Email Address: • All email addresses in the SMO Email Address Field need to be updated without name, phone, rank, title, or extra wording. i.e., name@company.com; name@service.mil separated by semicolons (;).

46. PMO Webinars Contacts • Email questions: • AskPSMO-I@dss.mil • DO NOT SEND PII • Email questions: • dmdc.swft@mail.mil AskPSMO-I Webinars • Email DMDC Contact Center Inquiries:dmdc.contactcenter@mail.mil • Join the PSMO-I for its bi-monthly webinars where we answer specific questions related to eFP • Visit the DSS website for the webinar announcement and registration link • Be sure to submit questions during the registration process • DoD Security Services (Call) Center Inquiries: • DoD Security Services Center eFP Setup & Submission • FBI Product List • FBI Approved Channeler List • SWFT - Registration, Access and Testing Procedures • DMDC-SWFT Homepage • When submitting eFPs use: • SOI: DD03 • SON: 346W • IPAC: DSS-IND Note: Hyperlinks only work in “Slideshow View”. Click Shift+F5

47. Contact Information

48. JPAS Industry Team Contact Information Industry Team PMOs Quinton Wilkes – Team Lead quinton.wilkes@L-3com.com Tanya Elliott telliott@analystwarehouse.com Industry Sub Team Renita “Toni” MacDonald renita.macdonald@boeing.com Susie Bryant smbryant@raytheon.com Steven Burke steven.d.burke@lmco.com Carla Peters-Carr carla.peters-carr@ngc.com Jeremy Wendell jeremy.wendell@ngc.com SWFT Industry Sub Team Sheila Garland sgarland@ball.com DMDC Contact Center 800 467-5526 PSMO-I Customer Service Email/Online via mailbox: AskPSMO-I@dss.mil Customer Call Center 888 282-7682

49. Useful Websites • DMDC: https://www.dmdc.osd.mil/psawebdocs/ • JPAS Homepage: https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS • DSS website: http://www.dss.mil/ • DEERS website: http://www.military.com/benefits/tricare/defense-enrollment-eligibility-reporting-system-deers.html • SWFT: https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=SWFT • ISFD: http://www.dss.mil/diss/isfd.html • STEPP: http://www.cdse.edu/stepp/index.htmlNCMS: https://www.classmgmt.com/Home/