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Information Technology

Information Technology. Operational Efficiency Business Alignment, Productivity and Process Re-engineering. Understanding the Information Technology Function. Technology Cost Reduction, Reliability and Efficiency. 2. Key Colleagues. Technology Enabling the Business.

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Information Technology

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  1. Information Technology

  2. Operational Efficiency Business Alignment, Productivity and Process Re-engineering Understanding the Information Technology Function Technology Cost Reduction, Reliability and Efficiency 2

  3. Key Colleagues

  4. Technology Enabling the Business Aligning business and technology to support the people delivering services. Patient/Customer Experience Operational Efficiency Business Intelligence Concentra Technology Colleague Satisfaction 4

  5. 2010 and Beyond: Strategic Imperatives

  6. Clinical Solutions

  7. Current Solution Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond Front Office Clinical Solutions: 2010 and Beyond Roadmap Patient Registration Occusource / Practice Velocity EPM Appointment Scheduling EPM Check out EPM Patient Portal EPM Mid-Office Integrated Electronic Practice Management [EPM] & Electronic Health Record [EHR] Strategy Encounter Documentation Chartsource EHR Charge Entry Occusource Referral Management Back Office BCS / Practice Velocity EPM Billing Collections Customer/Payor Management Occusource CCM 7

  8. Clinical Solutions 2010 and Beyond Key Strategies • Integrated Electronic Practice Management [EPM] and Electronic Health Record [EHR] • Develop EPM and EHR Solution roadmap based on business need and return on investment – focus on Patient Experience, Operational Efficiency and Business Intelligence • Approach solution replacement and implementation in a modular and iterative manner • Develop solution to capture distinct data elements to support an evidence-based medical model • Customer Management • Centralized data management • Data migration and standardization • Automated approval and workflow management

  9. Health Solutions

  10. Current Solution Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond Enterprise Solution Health Solutions: 2010 and Beyond Roadmap Medical Compliance [CMCA] MCS / Wellsource Scheduling Health Record Billing Reporting Worksite Medical Centers Medgate Occusource Medical Informatics Engineering [MIE] At Work Manager At Work Continuity of Care Record Mobile Medical MCS Medical Centers Physician Review Advancer ZeOmega TotalCare Wellness & Prevention Portal Wellness & Prevention Environmental Health Report Writer ATN Horizon

  11. Health Solutions 2010 and Beyond Key Strategies • Worksite System • Develop an approach, timeline, roles and responsibilities for a base MIE/WebChart configuration that can support TotalCare/Worksite service offerings and be implemented at a site with a minimum amount of lead time and effort • Develop a standardized Stewardship Reporting Portfolio • Health Solutions Enterprise Operating System • Support maturing business processes by completing a gap analysis of current systems against MIE/WebChart across multiple Health Solutions business units to enhance service delivery in the field, back-office and identify the potential to consolidate systems • Enterprise system to support key business functions – Scheduling, Billing and Reporting • Concentra Patient-Centric Health Record • Provide graduated levels of interoperability between Worksites and Centers to support a continuity of care health record

  12. ERP Solutions[Enterprise Resource Planning]

  13. Current Solution Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Beyond Corporate ERP Solutions: 2010 and Beyond Roadmap Financials Oracle Legal/Risk Management Stars Credentialing Cactus Accounts Payable BancTec Expense Reporting Concur MyConcentra 2.0 Intranet MyConcentra Facility Management Facility Master Other Applications Lotus Notes, CER, EAF, Access Point, etc. Business Intelligence Unified Business Intelligence Strategy Operational Data Store Microsoft Analysis Services Financial Hyperion : Visit Reporting Hyperion : Financial / Budget & Planning Human Resources HRIS / Payroll UltiPro Platform Upgrade/Manager Self-Serve Learning Management LearnShare Incentive Compensation Callidus Physician Therapist Other Solutions Integration Strategy Onboarding SilkRoad-Red Carpet Phase 2 Phase 3 Workforce Management Kronos: Timekeeping and Scheduling Performance Management Performance Performance Compensation / Merit 13

  14. ERP Solutions 2010 and Beyond Key Strategies • Corporate • Build an application to centrally manage information about Concentra’s facilities • Refresh Concentra’s Intranet site to support more intuitive information sharing • Business Intelligence • Develop unified Business Intelligence Strategy to empower end users with operational and financial reporting/analysis capabilities • Human Resources • Develop integration strategy across Human Resource Solutions to enable personnel information sharing reducing multiple places where personnel data is entered and managed

  15. Infrastructure Solutions

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