1 / 9

Summary of Customer Feedback on NDFD Products

Summary of Customer Feedback on NDFD Products. From: 10-07-2003 To: 06-18-2004 Total Number of Responses: 935. Who is using NDFD Graphics?. What is the perceived Technical Quality of NDFD Graphics?.

maegan
Download Presentation

Summary of Customer Feedback on NDFD Products

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Summary of Customer Feedback on NDFD Products From: 10-07-2003 To: 06-18-2004 Total Number of Responses: 935

  2. Who is using NDFD Graphics?

  3. What is the perceived Technical Quality of NDFD Graphics? • On a scale of 0 to 10 (10 highest),rate the technical quality of the graphical forecasts (e.g., forecast accuracy, timeliness, problems with display)

  4. How easy are NDFD graphics to interpret and use? • On a scale of 0 to 10 (10 highest), rate how easy you found the graphical forecast product/service to interpret and use

  5. How often are NDFD graphics viewed?

  6. Subjective Customer Feedback drives our Graphical Product Improvement • (2004-03-05 03:48:40) I found the technical quality to be very state of the art and extremely useful in my being able to interpret what my weather will be like. • (2004-02-17 18:30:20) What I am asking for…[is a forecast] with up to 1km spatial resolution and up to 1 hour time resolution. • (2004-02-29 17:11:25) I have found the accuracy to be very good, the technical quality is detailed, yet simple enough to follow. The timeliness is very reasonable. • (2004-01-26 18:45:06) There's nothing that I don't like, but it would be useful to see a map of the current temperature, instead of just the forecast max and min temps. • (2004-06-12 06:15:04)…The key to people relying on the service is consistency.

  7. Subjective Customer Feedback drives our Gridded Product Improvement (2004-06-18 21:13:18): • Use NDFD GRIB2 Decoder to convert data into ArcView format. Downloads are easy and quick. The NDFD GRIB2 Decoder is a great product. • Product resolutions were satisfactory for mapping applications. • I had some difficulty with the sky and weather products. File conversion and display were not quite as easy. • It would be nice to have the products available for download in an • ArvView compatible format. • Thanks for providing some of the tools to utilize these products.

  8. We value your feedback, please take a moment to provide us with your comments! HERE

  9. OR, HERE

More Related