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GAPP Coaching Call Worker Safety Working Session

GAPP Coaching Call Worker Safety Working Session . March 27, 2014 Denise Flook Lynne Hall Jean Allred . Appreciative Moment . Tell us one positive thing that happened since last week . AGENDA . 1. EMPLOYEE RESILIANCE: Through the Eyes of the Workforce Perception of Punitive Culture

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GAPP Coaching Call Worker Safety Working Session

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  1. GAPP Coaching CallWorker Safety Working Session March 27, 2014 Denise Flook Lynne Hall Jean Allred

  2. Appreciative Moment • Tell us one positive thing that happened since last week

  3. AGENDA 1. EMPLOYEE RESILIANCE: • Through the Eyes of the Workforce • Perception of Punitive Culture 2. PRESENTATION: EMPLOYEE SUPPORT Larry Connelly (Content Expert): Hospital Chaplain Services 3. SPOTLIGHT ON BEST PRACTICES: 1. “Return to Work Program”: Chatuge Regional Hospital 2. “Tranquility / Zen Room” Midtown Hospital, Columbus 3. “Serious Patient Event Investigation”: Atlanta Medical Center 4. “Safety Clarity Policy”: DeKalb Regional Medical Center 5. “Hard Stop: Disruptive Behaviors” : Ty Cobb Regional Medical Center 4. GAPP UPDATES

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  5. Slide 5

  6. THROUGH THE EYES OF THE WORKFORCE: “Workplace safety is inextricably linked to patient safety. Unless caregivers are given the protection, respect, and support they need, they are more likely to make errors, fail to follow safe practices, and not work well in teams”

  7. THROUGH THE EYES OF THE WORKFORCE: VULNERABLE WORKFORCE • 60% of surveyed physicians are thinking of leaving practice because they feel discouraged - 33% of new registered nurses seek another job within a year. CHALLENGES: • Lack of respect • Burdens of regulation and record keeping • Tolerance of disrespectful and non-team-promoting behaviors.

  8. THROUGH THE EYES OF THE WORKFORCE: WORKPLACE VIOLENCE • “Health care has a long history of toleration of disrespectful behavior by physicians, and to some degree by nurses” • “Emotional abuse, bullying, and even threats of physical assault and learning by humiliation are all often accepted as “normal” conditions of the healthcare workplace”

  9. AGENCY FOR HEALTHCARE RESEARCH AND QUALITY RESULTS (AHRQ) AHRQ 2011 User Comparative Database Report: Non-punitive Response to Error—This composite has the lowest average percent positive response (44 percent), indicating it is an area with potential for improvement for most hospitals.

  10. THROUGH THE EYES OF THE WORKFORCE: What Can Be Done? 1. Am I treated with dignity and respect by everyone? 2. Do I have what I need so I can make a contribution that gives meaning to my life? 3. Am I recognized and thanked for what I do?

  11. HOSPITAL CHAPLAIN SERVICES: Larry Connelly Current: • Chaplain at Peachtree Christian Hospice-Duluth Experience: • Director of Spiritual Care Services – Piedmont Atlanta Hospital 1980-2009 • Co-Founder and Past-President Georgia Chaplain Society Education: The Southern Baptist Theological Seminary Master of Divinity (M.Div.), Pastoral Studies / Counseling Carson-Newman College Bachelor of Arts (BA) Sociology, Psychology

  12. HOSPITAL CHAPLAIN SERVICES • Critical Incident Debriefing Training • Group and Individual Counseling • Psychological First Aid • ? Other

  13. Slide13

  14. SPOTLIGHT ON BEST PRACTICES: “Return to Work Program”: Dexter Shook, Risk Quality & Workers Compensation Director ChatugeRegional Hospital

  15. SPOTLIGHT ON BEST PRACTICES: “Tranquility / Zen Room” Speaker TBD Midtown Hospital, Columbus Regional Hospital

  16. SPOTLIGHT ON BEST PRACTICES: “Worker Injury and Serious Patient Event Investigation”: Kathleen Pendleton, Director of Risk Management, Atlanta Medical Center

  17. SPOTLIGHT ON BEST PRACTICES: “Safety Clarity Policy”/ CUS: Nancy Curdy, Director of Patient Safety DeKalb Regional Medical Center

  18. SPOTLIGHT ON BEST PRACTICES: “Hard Stop – Handling Disruptive Physicians”: Tina Thomas, Performance Improvement Director Ty Cobb Regional Medical Center

  19. UPCOMING WORKER SAFTEY • April 24, 2014 Coaching Call: Worker Safety Topic TBD • May 1, 2014 (GAPP meeting breakout session) • May 22, 2014 Topic “ Reducing the Impact of RN Fatigue on Patient and Nursing Safety” • Ergonomic / Safe Patient Handling “Train the Trainer” Workshop (Date TBD)

  20. GAPP Updates • Mandatory Meeting Attendance • Coaching Call and Sepsis Discussion Second Thursday of month. Must complete an evaluation • Second topic call (no evaluation) • If you miss a call you can listen to the recording within 1 week. Complete eval if applicable, and notify topic lead that you listened to get credit. • Data Submission: • Due 3rd or each month – send to Lynne Hall (lhall@gha.org) • TOC (1 for sepsis and 1 for additional topic area) • Checklist (1 per hospital) • Worker Safety Data (if in WS group) Send to Jean Allred (jallred@gha.org) • due 15th of month (about 45 days after end of reporting month). • Coaching Call • In person meeting (mandatory): May 1, 1- 4 pm. after regional HEN meeting, Atlanta (tentative)

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