Customer Base 200,000
Retained 95%. 133,000. Satisfied 70% (140,000). Not retained 5%. -7,000. Retained 90%. 5,400. Do Complain 10%(6,000). Not Retained 10%. Customer Base 200,000. -600. Dissatisfied 30% (60,000). Retained 22%. 11,800. Don’t Complain 90% (54,000). Not Retained 78%. -42,120.
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