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Vilma L. Santos Wendy Spencer

Vilma L. Santos Wendy Spencer UT Benefits Billing Supervisor UT Benefits Billing Analyst. UT Benefits Billing . The UT System Office of Employee Benefits partnered with UT Share institutions to create "UT Benefits Billing".

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Vilma L. Santos Wendy Spencer

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  1. Vilma L. Santos Wendy Spencer UT Benefits Billing Supervisor UT Benefits Billing Analyst

  2. UT Benefits Billing • The UT System Office of Employee Benefits partnered with UT Share institutions to create "UT Benefits Billing". • UT BB will be responsible for centralized processing of voluntary retiree insurance premiums • This new team will assist retireeswith billing needs • Benefits eligibility and Annual Enrollment is still handled at the UT institution

  3. Changes for Retirees • Premium payments will go directly to UT BB lockbox • Monthly statements vs. quarterly statements • Self-addressed envelope included • New Direct Payment Authorization Agreement required • Credit Card payments are still under review for implementation at a later date

  4. UT Benefits Billing Role • Out-of-Pocket premium processes: • Track payments, • Enroll in Direct Payment option, • UT BB will send out confirmations after processing ACH agreements • Send statements and reminder letters, • Reduce coverage to Subscriber Only Medical in the event of non-payment, • Appeals will be reviewed by UT BB

  5. UT Institution Role • UT HR offices remain the primary resource for active/retired employees regarding: • Annual enrollment activities • Explanation of benefit options or general questions regarding benefits • Qualified status changes • Death notifications • Changes in demographic profile like a new permanent or temporary mailing address, email account, or emergency contacts

  6. Working Retirees and Surviving Spouses/Dependents • Will have the same payment options as other retirees • Payments for working retirees will not come out of their UT earnings • Surviving Spouses/Dependents are not able to come back to the plan if coverage is termed due to non-payment

  7. General Contact Information • Email: UTBenefitsBilling@utsystem.edu • Phone: 855-6UT-BILL (855-688-2455) • Fax: 512-499-4338

  8. General Contact Information • Correspondence: UT Benefits BillingOffice of Employee Benefits702 Colorado Street, Suite 2.100Austin, Texas 78701 • Payment Submission: UT System LockboxATTN: UT Benefits Billing P.O. Box 732206Dallas, Texas 75373-2206

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