A Guide To Etiquette s

1. A Guide To Etiquettes Simple Steps to Build Good Relations through Good Behavior

2. Overview • Why good manners? • Basics of good manners • Telephone etiquettes • Gratitude and appreciation • Introductions • Punctuality • Use of mobile phones • Conversations • Courtesy and chivalry http://ssetu.ahduni.edu.in

3. What is Etiquette? • The dictionary defines etiquette as: “Conventional rules of social behavior or professional conduct.” • Simply put, it is: Plain Good Manners http://ssetu.ahduni.edu.in

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5. Why Good Manners • Good manners foster mutual respect amongst peers, seniors, friends & people in general. • Make for a healthy and conducive work environment • Reduce tension: Good for your health and general well being • Improve productivity at work http://ssetu.ahduni.edu.in

6. Simple Steps to Follow • Always make eye contact and greet people appropriately. • Always acknowledge the person’s presence and greetings. • Be cheerful and pleasant as you greet even if you are not feeling great. • Remain consistent in “recognizing” friends as well as acquaintances. http://ssetu.ahduni.edu.in

7. Basics of Good Manners • It is good manners to stand up when a senior, a lady or a guest enters the room. • After exchanging greetings sit down after your visitor is seated. • Your body language must appear focused and receptive. http://ssetu.ahduni.edu.in

8. Basics of Good Manners • Stand up when: • Shaking hands • When doing Namaste etc. • Always shake hands when offered. • Wait for the senior person to offer his hand first. • Let the lady offer her hand first. http://ssetu.ahduni.edu.in

9. Telephone Etiquettes • Incoming Calls: • Greet the caller. • Identify yourself. • Make sure your tone of voice is normal and polite at all times. • Your choice of words and tone should convey your positive attitude. http://ssetu.ahduni.edu.in

10. Telephone Etiquettes • As you lift the handset, make sure you stop talking to the person with you. • Do not keep people “holding” the line. • Instead of rushing through the conversation, politely inform that you would call later and do call as promised. http://ssetu.ahduni.edu.in

11. Telephone Etiquettes • Outgoing Calls: • Identify yourself and greet. - Be brief and to the point in your discussions. • Leave a message in the voice mail if the caller is not in. • Identify yourself clearly while leaving the message in the voice mail. http://ssetu.ahduni.edu.in

12. Gratitude and APPRECIATION • Make it a point to thank people for what they do for you. • This applies even for receiving services you have paid for. • Compliment people for good work done or help extended. • Appreciation has its own rewards for the giver as well as the receiver. http://ssetu.ahduni.edu.in

13. Introductions In any situation, be it social or work related event, it is courteous to: • Introduce people who do not know each other. When doing so: • Mention the names clearly so that names of both persons are clearly heard by the concerned persons. http://ssetu.ahduni.edu.in

14. Introductions • In a formal group self introductions can be encouraged/initiated. • It is not necessary to introduce people in a public gathering. • In office set-up, always introduce a junior ranked person to the senior. • Use designations and add a few courteous words about the person. http://ssetu.ahduni.edu.in

15. Introductions When you are introduced: • Make sure you get the name of the person right. • In case you have not heard the name clearly it is ok to enquire politely. • Remember a name remembered the first time is never forgotten. • Show genuine interest in the person. http://ssetu.ahduni.edu.in

16. Punctuality • Being late for a class, an appointment or meeting is discourteous to others or the person you are going to meet. • It shows you have scant regard for the person(s) and his/their time. • In case you are going to be late, either inform and apologize or make it a point to reschedule your meeting. http://ssetu.ahduni.edu.in

17. Punctuality • If invited for a formal event it is necessary to be punctual. Do not make even your friends wait, even if it is for a casual outing. • For meetings, set a reminder for the time so as not to be late . • When you call a meeting make sure, no matter what, you must be there before others. http://ssetu.ahduni.edu.in

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19. Use of Mobile Phones • Keep your mobile phone silent during meetings or gatherings. It is rude to be preoccupied with it when in company. • Keep it switched off during lectures, seminars & conferences. • Don’t be tempted to fiddle with it. • It is a mark of disinterest and hence disrespectful to do so. http://ssetu.ahduni.edu.in

20. Use of Mobile Phones • At work place and in public places, keep the ring tone volume low. • At work place avoid ring tones of popular film music. • In common areas like lobbies, corridors, staircases etc. don’t talk loudly. • Be discreet and excuse yourself when you have to attend to a call. http://ssetu.ahduni.edu.in

21. Conversations • Show genuine interest. • Listen intently and wait patiently for your turn to speak. • Don’t interrupt or monopolize the conversation. • Avoid expressing political views too strongly. • Don’t get agitated & lose temper. http://ssetu.ahduni.edu.in

22. Conversations • Accept the fact that there can be other points of view also. • In serious or focused conversations, be to the point and professional. • Mind your language always. • Don’t get personal, keep it issue-based. • Sense of humor helps to connect. • Don’t criticize or argue. • Wait for your turn to speak. http://ssetu.ahduni.edu.in

23. Courtesy & Chivalry • Make way for people in passages or corridors or narrow spaces. • Don’t intrude into a person’s private space. Maintain a yard’s distance when in a queue. • Hold the door of the lift or a room for the person behind you. • Thank if the door was held for you. • Offer a seat of privilege to others. http://ssetu.ahduni.edu.in

24. Thank You! http://ssetu.ahduni.edu.in