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Jobcentre Plus – The Customer Journey to the Work Programme Linda Germon Southern England Group Provision Manager Jobce

Jobcentre Plus – The Customer Journey to the Work Programme Linda Germon Southern England Group Provision Manager Jobcentre Plus. The Government wants to Get Britain Working

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Jobcentre Plus – The Customer Journey to the Work Programme Linda Germon Southern England Group Provision Manager Jobce

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  1. Jobcentre Plus – The Customer Journey to the Work ProgrammeLinda Germon Southern England Group Provision ManagerJobcentre Plus

  2. The Government wants to Get Britain Working This will require the support of all our partners, employers and providers who have the expertise and local knowledge to give individuals the tailored support they need to find work Get Britain Working is the ‘umbrella’ title for a new model to help people off benefits into work and includes: More flexible Jobcentre Plus Offer Get Britain Working Measures and the Work Programme Background

  3. Jobcentre Plus Offer • Greater focus on diagnosing claimants’ individual needs • More flexibility and responsibility for Jobcentre Plus advisers • Raised expectations of claimants’ commitment to finding work • Extending range of digital services • District Managers flexibility • Flexible Support Fund • autonomy to use resources as needed locally • provision could vary not only at District level but down to site level

  4. Get Britain Working Measures • Work Clubs • Work Together • Work Experience • Enterprise Clubs • New Enterprise Allowance • Mandatory Work Activity • Sector-based work academies (to be launched August 2011)

  5. Additional Support available • Support Contract • modular jobsearch support • Work Choice • to support those with disabilities • Support for people dependant on drugs and or alcohol • Mental Health • network of Mental Health Co-ordinators in each JCP District • mental health awareness training for JCP advisers

  6. A key part of the pre-Work Programme offer for JSA and ESA (WRAG) claimants from day one of their claim Jobcentre Plus - light touch skills screening Next Step – in depth assessment and careers and skills advice No ring-fenced skills budgets for individual programmes Working with colleges, training providers – responsive to local need Focused on preparing active benefit claimants to move quickly into work Working with employers and NAS to maximise apprenticeship take-up Skills Funding Agency European Social Fund provision Skills Conditionality – due to Go Live 1 August 2011 The Skills Offer

  7. UniversalCredit will make sure that work pays Incapacity Benefits Reassessment Trials began October 2010 Reassessment exercise is on track to be completed by Spring 2014 Lone Parent Obligations From April 2011 lone parents with a youngest child aged seven and over New Welfare Reform Bill – the age threshold will be reduced to the age of five Contribution based Employment and Support Allowance (ESA) Introducing a time limit of one year for contributory based ESA Pension Reform & Equalisation From 6 April 2010 the age for when women receive their state pension started to increase The Changing Welfare Agenda

  8. DWP European Social Fund • To fund voluntary access to the Work Programme for Income Support and/or Incapacity Benefit claimants who would otherwise be ineligible for the Work Programme • To support people in worklessness households with complex needs overcome barriers to employment Convergence (Cornwall and the Isles of Scilly) • Will mirror above and; • Delivers motivation, confidence building, personal development through social enterprise (until December 2011)

  9. Referrals to the new Work Programme started 13 June in the South West Local provision designed & delivered by providers Radical change to payment by results and performance measures Will help people with a wide variety of needs Forms a coherent package complementing Jobcentre Plus support and Get Britain Working measures Previous complex array of contracted provision ends The Work Programme

  10. Work Programme eligibility

  11. Successful South West Work Programme Providers Prospects & Working Links Devon & Cornwall Dorset & Somerset JHP & Rehab Jobfit Wiltshire & Swindon Gloucestershire & West of England

  12. Working at Local Level Jobcentre Plus and Work Programme Providers are working locally to: • Understand individual Provider Customer Journey • Define joint working with Strategic Partners • To agree co-location and outreach • Agree a joint strategy for working with employers • Working together • to share Labour Market Information • to understand local economic position • to recognise the full range of support available from partners

  13. Contact Details Group Provision Manager: Linda Germon Tel: 01626 325418 Mob: 07795 267357 Email: linda.germon@jobcentreplus.gsi.gov.uk

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