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Tenancy dispute resolution

Tenancy dispute resolution. Minimising and resolving tenancy disputes in New South Wales Presented by: Andrew Gavrielatos Assistant Commissioner Customer & Property Services. Information – free and accessible. ONLINE. PRINT The Renting Guide Mandatory fact sheet

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Tenancy dispute resolution

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  1. Tenancy dispute resolution Minimising and resolving tenancy disputes in New South Wales Presented by: Andrew Gavrielatos Assistant Commissioner Customer & Property Services

  2. Information – free and accessible ONLINE PRINT • The Renting Guide • Mandatory fact sheet • 400,000 printed in 2009/10 • The Tenancy Handbook • Comprehensive booklet • Reference manual for agents, landlords and tenancy advisors

  3. Education - informing the community

  4. Education - specialised programs • Think Smart • Increasing awareness amongst culturally and linguistically diverse communities • Developing partnerships with community organisations and multilingual media • Aboriginal Tenancy Program • Tackling tenancy discrimination • Aboriginal Customer Service Officers specialise in tenancy • Fair Go • Building relationships with Indigenous community organisations

  5. Handling customer enquiries

  6. Complaint handling - mediation • 1,000 tenancy complaints per year • Fair Trading staff contact both parties • Attempt to mediate satisfactory outcome • 93% resolved by Fair Trading • Both parties understand rights & obligations • Outcome acceptable to both parties • 7% referred to the Consumer, Trader and Tenancy Tribunal

  7. Tenants advocacy • Funding for tenancy information and advocacy • $8.86 million each year • 26 funded services • 4 specialist Aboriginal services • Last year, TAAP provided assistance for • 35,000 clients • Advocacy for 6,000 people • Provided referrals for 12,500 clients • Represented 5,300 people at CTTT hearings

  8. 70 venues across the state 74% of total applications lodged at CTTT are relate to Tenancy 30,000 tenancy applications in 2009/10 39% lodged online 79% finalised at, or prior to, first hearing 73% finalised within 35 days Consumer, Trader & Tenancy Tribunal

  9. The future of tenancy in NSW • Residential Tenancies Act 2010 • New legislation coming soon • Fairness, clarity and relevance • Aims to reduce disputes • Keeping people informed • Free email update service • Seminars, videos, web pages

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