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The Basics of Communications & Professionalism in the Workplace

The Basics of Communications & Professionalism in the Workplace. Presented by: Dimetra K Hamilton, MPA October 25, 2011. Workshop Goals . This workshop will offer tools to handle communication challenges and help you to: Express yourself Become solution-oriented

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The Basics of Communications & Professionalism in the Workplace

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  1. The Basics of Communications & Professionalism in the Workplace Presented by: Dimetra K Hamilton, MPA October 25, 2011

  2. Workshop Goals • This workshop will offer tools to handle communication challenges and help you to: • Express yourself • Become solution-oriented • Understand others and their communication styles • Become more of a team-player and expand your influence and cooperation with others • Use e-mail effectively

  3. The Integral Role of Workplace Communications

  4. Express Yourself! • Speaking and Listening are the most basic ways of communicating with others. • In the workplace, strive to create mutual understanding by using: • Assertive speaking • Active listening

  5. Straight! No Chaser!—The Assertive Approach • Takes responsibility • Takes initiative • Listens actively • Speaks up, is direct and constructive • Shows sincerity • Is solutions focused • Assumes a confident voice and body language

  6. Becoming An Assertive Speaker • Look for ways to collaborate • Be flexible • Exercise self-control • Show continuous respect

  7. Short & Sweet: Speaking With Clarity • Be direct • Be concise as possible • Focus on main ideas first

  8. Clear as Water? Or Mud? • Face-to-Face Interactions • Mimicking • Say it Right! • Written Correspondence • Avoiding Pitfalls • Take your time • Keep it simple • Read aloud • Hire an editor • Use technology to your advantage

  9. We Need A Solution! • Emphasize what you can do instead of what you can’t • Emphasize what you will do • Describe problems from your perspective instead of projecting • Choose solution oriented language • Option; Idea; Recommendation; Suggestion; Solution; Proposal • Learn to disagree without being disagreeable

  10. People Make The World Go ‘Round: Exploring Different Communication Styles • Aggressive • Non-Assertive • Passive-Aggressive • Assertive

  11. Dilbert October 13, 2002

  12. There’s No “I” In Team: How To Be A True Team Player • Dealing with the “A” word: ASSUMPTIONS • R-E-S-P-E-C-T—What does it really mean for the organization? • Operating collaboratively • Working to understand others • Building long-term relationships • Not playing the blame game

  13. Dilbert June 1, 1998

  14. Can You Hear Me Now? Enhancing the Telephone Experience • Be positive • “Fake it until you make it” • Set the tone

  15. Dilbert December 26, 2010

  16. You’ve Got Mail:Enhancing The E-mail Experience • Keep it short • Be direct and concise • Be mindful of language and tone— write constructively • Using humor • Consider your audience • The “cc” faux pas: knowing who to copy on e-mails and when

  17. “The way we communicate with others and with ourselves ultimately determines the quality of our lives.” -Anthony Robbins

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