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Oh Yeah… Make Me! Techniques for Handling Resistant Learners

Oh Yeah… Make Me! Techniques for Handling Resistant Learners. Laura Arellano Laura.Arellano@CHGHealthcare.com 801 815.1992. Session 117 Monday February 3, 2013 8:00am – 9:00am. Oh Yeah…Make Me! Resistance Thinking Think of an especially tough resistor that you have dealt with

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Oh Yeah… Make Me! Techniques for Handling Resistant Learners

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  1. OhYeah… MakeMe! Techniquesfor HandlingResistant Learners LauraArellano Laura.Arellano@CHGHealthcare.com 801815.1992 Session117 MondayFebruary3,2013 8:00am–9:00am

  2. Oh Yeah…Make Me! ResistanceThinking Thinkofanespeciallytoughresistorthatyouhavedealtwith Bethatperson…askyourself“WhatarethereasonsIdon’twantto behere” Jotdownsomeofthethoughts,feelings&concernsofyourResistor: 1. 2. 3. ____________________________________________________ ____________________________________________________ LearningBrain Subconscious Mind ConsciousMind PROFOUNDSTATEMENT 2

  3. OhYeah…MakeMe! RootsofResistance 4. 5. 6. “Be”withyourneighbor ChangeState:“IamsogladIamhere!“ “Be”withyourneighbor“I’msogladyou’reheretoo!” 3

  4. OhYeah…Make Me! ChunkDowntheROR 1.AssociateToTheResistor Whyisthiseffective? Whatcanwelearnfromatrueunderstandingoftheresistor? Whataretheconsequencesofignoringtheresistor? 2.ReframetheRoR ReframethefollowingRootsofResistancestatementsintowhattheir Amygdalareallywantsforthem: “Ihavemoreimportantthingstodothantobehere” “Idon’tneedthisclass,Iamdoingjustfineinmyjobalready” “Itishardformetosithereallday” “Idon’tseehowthiswillhelpmebemoreeffective” YourResistor’sRORfrompage1: 4

  5. OhYeah…Make Me! 3.TalktotheSubconscious I.AcknowledgeROR Examples Don’t: •“Iknowyoudon’twanttobehere,but….” •“Iknowwhatyou'rethinking:OhNo!anothertrainingclass?” Do: • • II.AssignanAttribute Listpositiveemotionsthat countertheROR. List3attributesthatyouwould wantinyourtraining. 1. 2. 3. 1. 2. 3. 4.PutItAllTogether Exercise:Withyourpartner,createastatementthat Reframes/AcknowledgestheRoRandAssignsthedesiredAttribute foryourresistor: 5

  6. OhYeah…MakeMe! References ReframetoaPositiveEmotion: to… Hear Findout Learn Discover Realize You’llbe… Relieved Happy Surprised Pleased Excited Amazed Shocked Interested Delighted Reassured Comforted Glad A“MadLib”guide: “Yourtimeis valuable(Reframe)andyouwanttobeconfident thatyou're spendingitwisely(AcknowledgeROR),soyou’llbe excitedtohear(PositiveAttribute)thatwhatwecovertoday canbeappliedimmediatelytoincreaseyour effectiveness (WhattheConsciousMindwants)” LauraArellano SeniorLeadershipDevelopmentSpecialist CHGHealthcareServices (TrainingMagazine’sTop1252013’s5thplacewinner) Laura.Arellano@CHGHealthcare.com 801815.1992

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