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Revolutionising the Work Experience

Revolutionising the Work Experience. Geoff Hall. 2007 – Video Capture. 2012 – Live Video Transmission. The Evolution of Infrastructure. Today. Tomorrow. Intelligent Networks with Mobility, Applications, Context. Transport Networks, Signaling. Costly Slow evolution. Low value

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Revolutionising the Work Experience

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  1. Revolutionising the Work Experience Geoff Hall

  2. 2007 – Video Capture

  3. 2012 – Live Video Transmission

  4. The Evolution of Infrastructure Today Tomorrow Intelligent Networks with Mobility, Applications, Context Transport Networks, Signaling • Costly • Slow evolution • Low value • Separate • Efficient • Adaptable • User value • Converged

  5. The Evolution of Large Organisations Today Tomorrow Ethernet, LANS, TDM, VoIP Wireless Mobility, Unified Comms, SOA • Insular • Separated services • Complex • Product centric • Federated • Integrated services • Bus. optimized • Solutions-based

  6. The Evolution of Applications Today Tomorrow Monolithic Software SOA, Web Services Tools of Communications Sources of Information • Network oblivious • Homogeneous • Long cycles • Few options • Network aware • Personalized • Rapid creation • Infinite options

  7. Unified Communications Collaborative Workspaces and Portals Conferencing Messaging Voice IM/Presence What is Unified Communications Unified Communications offers a single user interface to enterprise communications and aims to simplify communications for workers faced with voice, voice mail, e-mail, instant messaging, and collaboration applications.

  8. Converged Govt Office Solutions Customer Prem Hybrid Hosted Carrier Hosted Service Provider Customer Premises Client Microsoft Communicator Client Microsoft Communicator Client Microsoft Communicator Call Server + OCS 2007 Remote Call Control OC Soft phone Call Server + OCS 2007 Remote Call Control OC Soft Phone Call Server + HMC4.0/EVS2.0 Remote Call Control OC Soft Phone

  9. Converged Govt Office Integration Model Solution Availability CS2000 Integrated using SIP/SIP-CTI-TR87 from ISN10 AS5200 Planning integration using SIP/SIP-CTI-TR87 2008 SS7/PRI SIP PSTN Nortel CS Voice MS HMC/ OCS Rich VoIP Feature Set Multi-device Always-on clients Rich feature set Familiar UI Hybrid networks Multi-tenant Carrier grade Communicator control of phones Stand-alone Soft Client voice On / Off-hook status (presence) Smart tags MS collaboration/directory services ATA/IAD analog lines Business phones & SIP Phones

  10. Fully Integrated Nortel / Microsoft UC Federated IM & Presence Telephony Presence Audio/Video/Data Click to Call MS App Integration Nortel Featured Telephony CSF Provisioning Hosted & Carrier Class

  11. Outlook Word Excel SharePoint Unified User Experience

  12. The Life of the Lone Worker

  13. Supporting Lone Workers

  14. a revolutionized work experience

  15. Youtube Citizens

  16. Who Do I Call?

  17. Make One Call

  18. Single Point of Resolution

  19. Carbon Footprint? • Less Travel • Less Power • Less Waste

  20. Imagine . . . . • 5 Star citizen service • Zero missed messages between departments • Single point of registration • Easy feedback into Civil Servants and Politicians • Personalisation for a population of 60 million • . . . . . .

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