Welcome to CAC - 101 Roundtable Breakfast with The Central Agencies Cluster

1. Welcome to CAC - 101 Roundtable Breakfast with The Central Agencies Cluster Thank you to our sponsors Information Technology Association of Canada

2. 16th Annual ITAC IT Challenge Golf Tournament and Luncheon

3. Questions?barrie.marfleet@rogers.blackberry.net

4. Samantha Liscio CIO & ADM (A)

5. OPS I&IT-related priorities Modern e-government services A green and clean environment

6. I&IT vision An Ontario where people, information and technology drive innovation and excellence in public service.

7. CAC vision Partners in service excellence

8. CAC mandate • Provide customer-focused business solutions, services management and I&IT strategy and planning to • Cabinet Office (including Premier’s Office and Lieutenant Governor’s Office) • Policy and communications • Ministry of Energy and Infrastructure • Public infrastructure investments

9. CAC mandate • Ministry of Finance (including Financial Services Commission of Ontario and Ontario Financing Authority) • Financial services regulation • Fiscal policy and controllership • Government financing • Tax policy • Ministry of Revenue • Tax administration • Income supplements

10. CAC priorities • Operational excellence • Raise overall service levels while reducing overall per unit costs • Customer intimacy • Understand customers’ wants and needs • Contribute to senior management forums

11. CAC priorities • Service & product leadership • Apply IT solutions to enable customers to meet their modernization and business transformation agendas • Focus on • Improved service delivery (e.g., getting the fundamentals right) • Information management • Modernization/legacy renewal • Green IT • Citizen engagement • Collaboration

12. CAC challenges • In an era of change: • Attract and retain IT talent • New skill sets (e.g., move to integrator role) • Specialty services (e.g., information management, architecture) • Service portfolio approach • Project and portfolio management • End-to-end service tracking • Fee-for-service conversions

13. CAC challenges • Current economic climate • Collaboration • Organizational change management

14. Questions?barrie.marfleet@rogers.blackberry.net

15. Rick Provenzano I&IT Strategy and Planning

16. Overview – I&IT Strategy and Planning • Provides strategic, proactive leadership to enable customers’ business agenda and ensures alignment with I&IT directions and policies • Strategy & planning • Performance measurement & reporting • Portfolio management • Project methodology • Enterprise architecture • Information management, privacy & security

17. Priorities – I&IT Strategy and Planning • Green IT • Leveraging existing technology • Information management • Technology roadmap • Application portfolio management • Defined collaboration service • Employee relationship management • Telework • Emerging I&IT trends

18. Questions?barrie.marfleet@rogers.blackberry.net

19. Stephen Webb Services Management

20. Overview – Services Management • Manages the acquisition of IT services to support customers’ business and personal computing needs • Service agreements: vendors and customers • Performance management and reporting: vendors • Vendors of Record • RFS & RFP processes • Financial management and administration

21. Priorities – Services Management • Implement service agreement model for customers • Vendor agreements (e.g., SLAs) • Customer service catalogue • Service-level schedules • Performance reporting for IT service delivery

22. Priorities – Services Management • Work with vendors to find cost-savings • Hardware and software use and requirements • Legacy retirements • Transfer of hardware and software ownership

23. Priorities – Services Management • Improve service management processes • ITIL versions 2 & 3 processes • ITIL staff training • Participate in release of new Vendor of Record for desktop management services and products

24. Priorities – Services Management • Support Ministry of Revenue transformation • Vendor agreements • New services • Interjurisdictional agreements • Vendor management processes and performance reporting

25. Priorities – Services Management • Move to consumption-based financial model • Cost of services • User pay model • New processes

26. Priorities – Services Management • Improve service activation and release management • Newly developed and enhanced applications • Integration and operationalization processes

27. RFPs and RFSs • More ad hoc, one-off consulting during fee-for-service conversion • Moving to solutions-based consulting, as required • Short-term requirement for task-based consulting

28. Questions?barrie.marfleet@rogers.blackberry.net

29. Health break CAC - 101 Roundtable Breakfast with The Central Agencies Cluster Thank you to our sponsors Information Technology Association of Canada

30. Rose Reeve Customer Solutions Delivery

31. Overview – Customer Solutions Delivery • Delivers and supports business solutions that meet customers’ needs • Customer relationship management • Consulting & strategic advice • Advocacy • Project management • Business solutions analysis & design • Solution acquisition, development and implementation • Maintenance and support

32. Major initiatives – Cabinet Office • Decision-making processes • LongPen™ • Automation & integration • Communications • News releases • Websites • Requests • Business processes • Green IT • Collaboration

33. Major initiatives – Ministry of Energy and Infrastructure • New processes & technology • Collaboration • Public infrastructure projects • Business solutions • Support for energy efficiency

34. Major initiatives – Ministry of Finance • New processes and technology • Secure collaboration tools for Budget and Economic Statement • Analytical tools • Budget commitments • Decision-making processes • Dashboard reporting • Legacy systems

35. Major initiatives – Ministry of Revenue • Modernizing Ontario’s Systems for Tax Administration (MOST) • Key Budget initiatives • Corporate Tax Administration Redesign • Tax reform including single sales tax • Ontario Child Benefit • Open for Business • New processes and technology

36. Questions?barrie.marfleet@rogers.blackberry.net

37. John Marman Financial Services Commission of Ontario (FSCO)

38. Major initiatives – FSCO • Financial Services Commission of Ontario (FSCO) • Information management • Collaboration • Legacy renewal • Mobile workers & telework • Accessibility for Ontarians with Disabilities Act • IT privacy and security

39. Questions?barrie.marfleet@rogers.blackberry.net

40. Morris Cheung Ontario Financing Authority (OFA)

41. Major initiatives – Ontario Financing Authority • Applications • Websites • Analytical tool • Loan system • Communications solution • Records management solution

42. Questions?barrie.marfleet@rogers.blackberry.net

43. Samantha Liscio CIO & ADM (A)

44. Contact information Samantha Liscio ADM & CIO (A) Central Agencies I&IT Cluster Tel: (905) 433-6890 E-mail: samantha.liscio@ontario.ca David Reid Manager, Business Services Central Agencies I&IT Cluster Tel: (905) 433-6533 E-mail: david.reid@ontario.ca

45. CAC Organization CIO Office Strategic communications OFA Services Management Branch I&IT Strategy & Planning Branch FSCO ITS Customer Solutions Delivery Branch Cabinet Office, Energy & Infrastructure, Finance and Revenue • Strategy & Planning • Portfolio Management • Project Management Office • Performance Measurement • Service Planning • Service Build Development and Integration • Services Management • Service Provider/Vendor Management • Tier 2 Application Support • I&IT Planning • Performance • Measurement IT Services • Business Planning • Business Consulting & Strategic Advice • Business Advocacy • Analysis • New Project Requirements Definition Business Relationship Management • Architecture Strategy • Architecture Oversight & Alignment • Lead Domain Architects Architecture Services Business Services • Finance • Human Resources • Procurement • Contracts Management Application Solutions Delivery • Project Management • Development & Implementation • Maintenance • Acquisition and Integration • Information Planning • Information Standards • Information Privacy • Security Management • IT Service Continuity Planning Information Management, Privacy & Security

46. CAC - 101 Roundtable Breakfast with The Central Agencies Cluster Thank you to our sponsors Information Technology Association of Canada