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EXPERIENCE IN CEE CXO Conference God, Hungary S. V. MANI General Manager & Head – Eastern Europe

EXPERIENCE IN CEE CXO Conference God, Hungary S. V. MANI General Manager & Head – Eastern Europe. GOALS. Establish a world class Global Development Center Achieve highest Quality Certifications Grow to preferred Near Shore Center Create a brand image in the region

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EXPERIENCE IN CEE CXO Conference God, Hungary S. V. MANI General Manager & Head – Eastern Europe

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  1. EXPERIENCE IN CEE CXO Conference God, Hungary S. V. MANI General Manager & Head – Eastern Europe

  2. GOALS • Establish a world class Global Development Center • Achieve highest Quality Certifications • Grow to preferred Near Shore Center • Create a brand image in the region • Achieve minimum 85% local staff • Develop niche skills • Achieve profitability in 27 months • Discharge Corporate Social Responsibility • Achieve 25% local business turnover

  3. ACHIEVEMENTS • World class Global Development Center established • Achieved CMMi, PCMM Level 5, ISO 9001, BS7799 and ISO 15001 • The only company to achieve these in whole of CEE • Preferred nearshore center for several MNCs • Highest ranked in the Hewitt Best Employer Survey in Hungary in 2005 among large IT services companies • Achieved more than 85% local staff • Most busy kiosk at Job Fairs in Budapest, Szeged, Debrecen and Krakow • Niche skills developed in many technologies and multilingual capabilities • Achieved profitability in 18 months from start • CSR activities in childrens’ hospitals, old age homes, sponsoring Budapest Stars Hockey Team (Juniors) and activities in other social institutions • Did not achieve 25% local business turnover

  4. Contribution • Quality systems • Secured pride of place for Hungary in software world map • Project Management • Created a large pool of trained Project Managers • Six Sigma Methodologies • Created many certified Green Belts and some Black Belts • Associate Certifications • SAP, Project Management, ITIL, Java, Microsoft, Oracle • Multiple Platform Skills • Significant contribution to Hungarian Economy • Global Corporate Social Culture

  5. Challenges • Ease of doing business – quite complicated • Adoption to CEE culture vis a vis Indian culture • Complicated local labor laws • Complicated payroll structure – ever changing • Dynamic tax laws • Mobilizing large teams in short time • Staffing mega projects • Increasing competition for relatively small pool of skilled resources • Visa processing – complicated and time consuming in spite of joining EU • Local business development • Unstable political climate • Attrition

  6. Success Factors • Location • Centrally located in Europe • Perfect time zone • Technical and language abilities of local staff • Productivity • Proximity to Educational Institutions • Very good Public Transport • Building Architecture • Stable Power Supply • Options with IT Service Providers • Excellent Security

  7. Future Contribution From Indian Experience • Establishing a hub for Regional Shared Service Center • Executing mega projects > 100 person years • Application of best practices in India and from world wide experience in e-Governance • Improve Hungary’s competitiveness ranking from 66 to at least 25 • Comply with EU requirements in e-Governance • Improve government’s service effectiveness G2C, G2B and G2G • Improve government income significantly

  8. Key to Success Partnership Model

  9. Thank You Contact details: sv.mani@hu-tcs.com Phone: +36 1 886 8010 (direct) +36 20 546 9164 (mobile)

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